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Customer Success Manager Govtech Jobs in Springfield, VA

Genlogs

Customer Success Manager

Washington, DC · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year. Core ...

Appian

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been ... Customer Success Management & Strategy * Act as the primary point of contact for strategic ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

Granicus

Customer Success Consultant

Washington, DC · On-site

Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been ... Customer Success Management & Strategy * Act as the primary point of contact for strategic ...

Everfox

Customer Success Manager

Herndon, VA · On-site

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has been defending the world's most critical data and networks against the most complex cyber threats ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

Workday

Sr Customer Success Manager

Washington, DC · On-site

Customer Success Manager Role Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions for managing global businesses. Our rapidly growing software company is searching for a ...

New

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

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Showing results 21-40

All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Springfield, VA

Customer Success Manager Govtech information

See Springfield, VA salary details

$33.9K

$86.8K

$146.2K

How much do customer success manager govtech jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success manager govtech in Springfield, VA is $86,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,400.00 per year, depending on experience, location, and employer.

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What job categories do people searching Customer Success Manager Govtech jobs in Springfield, VA look for?

The top searched job categories for Customer Success Manager Govtech jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Customer Success Manager Govtech jobs?

Cities near Springfield, VA with the most Customer Success Manager Govtech job openings:

Customer Success Manager Govtech jobs near you

Customer Success Manager

Genlogs

Washington, DC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Customer Success Manager

GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Through a nationwide network of sensors, we help our customers source carriers, eliminate fraud and theft, and provide real-time visibility on every truck in America. By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large-scale field deployment, GenLogs is transforming how transportation data is captured, secured, and commercialized.

The primary focus of the Customer Success Manager role is to provide world-class customer experience for our growing customer base. As a CSM, you will own a portfolio of Mid-Market logistics customers and be responsible for driving adoption, customer outcomes, and long-term retention. You will act as the primary point of contact for your customers, understand each customer's operational workflows and business goals, and ensure they realize measurable value from GenLogs' Truck Intelligence™ platform.

  • Mid-Market Account Management: Manage a book of business across Mid-Market logistics customers.
  • Implementation and activation: Own onboarding and implementation efforts for new customers, ensuring successful setup, user activation, and operational integration.
  • Training and enablement: Develop and execute scalable customer success playbooks, workflows, and training resources that drive product adoption.
  • QBRs and business alignment: Conduct regular customer check-ins and business reviews focused on KPIs, usage trends, outcomes achieved, and future objectives.
  • Expansion and renewal: Identify growth opportunities through customer usage patterns, evolving business priorities, and stakeholder feedback. Drive renewals and expansion opportunities while partnering with Sales on larger opportunities.
  • Cross-functional collaboration: Work closely with Support, Product, Engineering, and Data teams to resolve customer challenges and communicate customer feedback.
  • Customer advocacy: Serve as the voice of the customer internally, surfacing insights that improve product development and customer experience.
  • Travel: Travel periodically for customer meetings, industry conferences, and onsite engagements.
  • Roll-up-your-sleeves attitude, you thrive in ambiguity and can execute as well as strategize.
  • 4+ years of experience in Customer Success, Account Management, or related customer-facing roles.
  • Experience managing a portfolio of Mid-Market B2B customers with multi-million-dollar revenue responsibility.
  • Demonstrated success driving retention, customer adoption, and expansion.
  • Strong written communication and presentation skills.
  • Strong analytical and problem-solving abilities.
  • Experience creating customer-facing reporting and executive presentations.
  • B2B SaaS experience required.
  • Transportation/logistics or commercial auto insurance experience preferred.
Benefits

Healthcare

  • Employer-covered comprehensive medical, dental, and vision plans for employee and dependents
  • Employer contribution towards premiums of optional higher-end plans

Time Off

  • Unlimited PTO
  • Sick leave
  • Company holidays (GenLogs observes all federal US Government holidays)
  • Flexible leave for caregiving and medical needs

Family Support

  • Paid parental leave

Professional Development

  • Budget availability for approved professional development courses, certifications, and training

Travel Support

  • 100% travel reimbursement for all approved company travel and spending

Retirement Savings

  • 401(k) plan

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