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Customer Success Manager Govtech Jobs in Rutherford, NJ

Nominal

Customer Success Manager

Manhattan, NY · On-site

As our first dedicated Customer Success Manager, you will define and own the post-sales motion for Nominal. You will be responsible for ensuring our customers achieve rapid value, drive ongoing ...

FlowX.ai group

Customer Success Manager

Manhattan, NY · On-site

$90 - $130/hr

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own ...

Fonn Group AS

Customer Success Manager

Manhattan, NY · On-site

We seek a highly skilled and motivated Customer Success Manager (CSM) with Linux and cloud computing expertise to join our team in the New York tri-state area. This role is pivotal in ensuring client ...

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

Disguise

Customer Success Manager

Manhattan, NY · On-site

$95 - $110/hr

The Customer Success Manager will report directly to the Head of Customer Success and will work closely with the VP of Customer Excellence. The primary responsibility of the Customer Success Manager ...

EqualAccess

Customer Success Manager

New York, NY · On-site

$130K - $140K/yr

Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site) About the Company Equal Access is partnering with a well-established, fast-growing technology company transforming ...

TeleCloud

Customer Success Manager

Morristown, NJ

$90K - $125K/yr

Customer Success Manager Morristown, NJ $75K - $90K with potential OTE $to 125K Full-Time | Monday-Friday Who We Are TeleCloud is a regional on-the-ground, hands-on voice systems cloud provider. We ...

Melio

Customer Success Manager

New York, NY · On-site

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

Modo Energy

Customer Success Manager

New York, NY

The Role We're hiring a Customer Success Manager to join Modo's Customer Success team in New York. Today, that model runs on a partnership: an Account Manager owns the strategic relationship, the ...

Modo Energy

Customer Success Manager

New York, NY · On-site

The Role We're hiring a Customer Success Manager to join Modo's Customer Success team in New York. Today, that model runs on a partnership: an Account Manager owns the strategic relationship, the ...

OnCorps, Inc.

Customer Success Manager

Manhattan, NY · On-site

$90 - $150/hr

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for the world's largest asset managers and fund administrators to reduce operational complexity. We're ...

Neara

Customer Success Manager

Manhattan, NY · On-site

$125 - $155/hr

Return to jobs list Customer Success Manager Job type: Full Time · Department: Customer Success · Work type: Hybrid · USD 125,000-155,000 / year New York, New York, United States Our Mission We're ...

Clark

Customer Success Manager

New York, NY · On-site

$125K - $155K/yr

The Role We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base. You will work closely with the Head of Customer Success, Audit ...

intenseye

Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

The Role We are seeking a Customer Success Manager for our growing US team based in New York City. The Customer Success team is responsible for driving an exceptional experience and sustained value ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their ...

OnCorps LLC

Customer Success Manager

New York, NY · On-site

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for the world's largest asset managers and fund administrators to reduce operational complexity. We're ...

Flip

Customer Success Manager

New York, NY · On-site

Customer Success Manager REPORTING TO : Director/Head of Customer Success LOCATION : Brooklyn, New York (Onsite M-F) Who The Flip Is Flip? Ever call your favorite eCommerce brand or healthcare ...

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All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Rutherford, NJ

Customer Success Manager Govtech information

See Rutherford, NJ salary details

$33.1K

$84.7K

$142.7K

How much do customer success manager govtech jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success manager govtech in Rutherford, NJ is $84,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $100,900.00 per year, depending on experience, location, and employer.

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What job categories do people searching Customer Success Manager Govtech jobs in Rutherford, NJ look for?

The top searched job categories for Customer Success Manager Govtech jobs in Rutherford, NJ are:

What cities near Rutherford, NJ are hiring for Customer Success Manager Govtech jobs?

Cities near Rutherford, NJ with the most Customer Success Manager Govtech job openings:

Customer Success Manager Govtech jobs near you

Customer Success Manager

Nominal

Manhattan, NY • On-site

Full-time

Re-posted 8 days ago

Job description

Description
Who are we?
We are Nominal, and we're building the financial operating system for the most ambitious and fast-growing companies of our generation. We combined big data and GenAI to disrupt the ERP space that hasn't changed in the last 25 years - and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to enhance the global economy while doing the most important work of your career.
Nominal's culture is fast-paced, dynamic, with high focus on execution. The team includes engineers and operators from Netapp, Microsoft, Varonis, BigPanda, Riskified, HiBob, Armis, CheckPoint, and similar backgrounds. Expect an environment where smart, hands-on leadership is celebrated, and thoughtful ownership, initiative and open communication are part of the core values.
Our Team
We are a team of seasoned executives and world-class engineers with a proven track record. Our leadership has been down this road before and our collective experience and insights are now channeled into creating a groundbreaking financial platform. We push our limits and challenge the status quo. We are backed by top VCs alongside prominent industry leaders.
Join our journey
We're looking for a Customer Success Manager to build and scale our customer success function from the ground up - turning early wins into repeatable success and expansion.
As our first dedicated Customer Success Manager, you will define and own the post-sales motion for Nominal. You will be responsible for ensuring our customers achieve rapid value, drive ongoing product adoption, secure renewals, and expand revenue through upsells and cross-sells. You will work hand-in-hand with our technical onboarding team, product team, and engineering to shape how customers use our platform and to scale the CS process as Nominal grows.
Responsibilities and Impact
  • Own the full customer lifecycle post-go-live: onboarding, adoption, renewal, and expansion.
  • Develop success plans with customers to ensure measurable business outcomes.
  • Monitor customer health metrics and usage signals; proactively engage to mitigate churn risk and promote growth opportunities.
  • Manage a revenue target tied to renewals and expansion (upsells and cross-sells);
  • Work with customers to identify manual accounting processes and translate them into Nominal automation opportunities.
  • Work closely with our technical implementation team to ensure seamless hand-off of agentic workflows from implementation into success, and ongoing value delivery.
  • Work closely with the Product team: gather and synthesize customer feedback, identify feature gaps, inform roadmap priorities.
  • Define and document CS playbooks, processes, metrics, and tooling (e.g., health scoring, dashboards, playbooks for expansions).
  • Lead regular business reviews with customers (quarterly, executive), tracking value delivered and renewing/expanding contracts.
  • Champion customer advocacy: case studies, references, testimonials, and user-community development.

Requirements
  • Bachelor's degree (business/finance preferred)
  • 3-5+ years of customer-facing experience (customer success, account management, or post-sales in SaaS environment).
  • Excellent communication and relationship management skills.
  • Analytical mindset, data-driven decision-making.
  • Ability to collaborate across functions (product, engineering, GTM, customers) in a fast-paced startup.
  • Comfortable working with automation technologies or AI-driven workflows.
  • Willingness to travel occasionally for customer engagements and collaboration.

Preferred Qualifications
  • Experience in an early-stage startup environment, especially in a post-sales/CS role building processes from scratch.
  • Strong understanding of accounting processes, data structures, and financial workflows.
  • Familiarity with CRM/CS platforms (Salesforce, Gainsight, etc.), analytics tooling, and customer health monitoring.
  • Background in automation, workflow, or data-heavy SaaS products.

Apply