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Customer Success Manager Govtech Jobs in Rutherford, NJ

AEG

Customer Success Manager

Manhattan, NY · On-site

$75K - $90K/yr

Role Overview We are looking for a Customer Success Manager to join our growing CS team and take ownership of a portfolio of sports and enterprise accounts. You will partner closely with our ...

SoftwareOne

Customer Success Manager

Manhattan, NY

The role Customer Success Manager Are you passionate about building strong customer relationships and driving real business value? If so, this could be the role for you. We are seeking a Customer ...

YOOBIC

Customer Success Manager

Manhattan, NY · On-site

$135K - $150K/yr

As a Customer Success Manager at YOOBIC, you own the long term success of some of our most strategic clients. You are accountable for adoption, value realization, and retention. You act as a trusted ...

Sweep

Customer Success Manager

New York, NY · On-site

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex enterprise accounts. You'll act as both strategic advisor and technical expert, ensuring seamless ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their ...

Chartbeat, Inc.

Customer Success Manager

New York, NY · On-site

$100K - $125K/yr

About the Role The Customer Success Manager, FatTail, is responsible for ensuring high levels of customer satisfaction, retention, and commercial expansion across the North America FatTail customer ...

Luminance

Customer Success Manager

New York, NY · On-site

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working ...

Luminance

Customer Success Manager

New York, NY · On-site

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working ...

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex enterprise accounts. You'll act as both strategic advisor and technical expert, ensuring seamless ...

Fonn Group AS

Customer Success Manager

New City, NY · On-site

We seek a highly skilled and motivated Customer Success Manager (CSM) with Linux and cloud computing expertise to join our team in the New York tri-state area. This role is pivotal in ensuring client ...

RELX

Customer Success Manager

New York, NY · On-site +1

$103K - $165K/yr

Customer Success Manager About our Team Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for ...

DoorDash

Customer Success Manager

New York, NY · On-site +1

About the Role The Customer Success Manager (CSM) is responsible for owning and driving the ongoing success of our small-to-medium-sized (SMB) merchants using DoorDash Commerce Platform products.

Nominal

Customer Success Manager

Manhattan, NY · On-site

As our first dedicated Customer Success Manager, you will define and own the post-sales motion for Nominal. You will be responsible for ensuring our customers achieve rapid value, drive ongoing ...

Luminance

Customer Success Manager

New York, NY

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working ...

intenseye

Customer Success Manager

New York, NY · On-site

$90K - $140K/yr

The Role We are seeking a Customer Success Manager for our growing US team based in New York City. The Customer Success team is responsible for driving an exceptional experience and sustained value ...

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

Melio

Customer Success Manager

New York, NY · On-site

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

Netsurit

Customer Success Manager

New York, NY · Remote

$110K - $120K/yr

Customer Success Manager Internal Title: Innovate Success Manager Remote (US Based) Must overlap with US Eastern Time business hours Travel Required Full-Time Base Salary: $110,000-$120,000 ...

New

Giftogram

Customer Success Manager

Parsippany, NJ · On-site

$80K - $120K/yr

Customer Success Manager • Whippany, NJ • Full-Time • In-Office The Role At Giftogram, appreciation isn't just what we do - it's who we are. As the #1 rated rewards and incentives platform on ...

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

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Showing results 1-20

All JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Rutherford, NJ

Customer Success Manager Govtech information

See Rutherford, NJ salary details

$33.1K

$84.7K

$142.7K

How much do customer success manager govtech jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer success manager govtech in Rutherford, NJ is $84,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $100,900.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a Customer Success Manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What job categories do people searching Customer Success Manager Govtech jobs in Rutherford, NJ look for? The top searched job categories for Customer Success Manager Govtech jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Customer Success Manager Govtech jobs? Cities near Rutherford, NJ with the most Customer Success Manager Govtech job openings:
Customer Success Manager Govtech jobs near you

Customer Success Manager

AEG

Manhattan, NY • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Sports Technology | SaaS Transition | Growth-Stage Company
Full-Time | Remote/Hybrid
About LBi Software
LBi Software is a custom software development company specializing in solutions for professional, amateur, and college sports organizations - including teams and leagues. Our software often serves compliance, roster management, and operational functions that require ongoing updates in response to evolving legal requirements, league rules, and regulatory changes. As a result, our customer relationships tend to be long-term and deeply collaborative.
We are an emerging customer success organization, actively building out our CS practices (including MBRs, QBRs, health scoring, and expansion planning) and transitioning toward a SaaS model for the college sports market. This is an exciting opportunity to grow alongside a maturing function and help shape how we serve our customers.
Role Overview
We are looking for a Customer Success Manager to join our growing CS team and take ownership of a portfolio of sports and enterprise accounts. You will partner closely with our Technical Project Leads - who manages day-to-day project delivery on non-SaaS engagements - so that you can focus on the relationship layer: understanding customer goals, driving adoption and satisfaction, identifying growth opportunities, and serving as a strategic bridge between our customers and LBi's internal teams.
This role is well-suited to someone early-to-mid in their career who is naturally curious, comfortable with ambiguity, and excited about building something new. You don't need to have all the answers on day one - but you should be the kind of person who enjoys figuring things out.
Alternate Opening:
The Opportunity
We are hiring a Customer Success Manager to help shape and scale a newly established Customer Success function within a growing software development company serving professional, amateur, and collegiate sports organizations.
Our platform supports roster optimization, compliance, and operational workflows in an environment that is rapidly evolving due to regulatory change, league rules, and the emergence of revenue-sharing models in college athletics.
This is not a traditional Customer Success role.
You will join at a formative stage as we transition from custom development to a more scalable SaaS model, helping define how we:
  • Build long-term customer partnerships
  • Drive product adoption and measurable value
  • Create repeatable Customer Success processes
  • Identify and execute expansion opportunities

You will work closely with a VP of Customer Success and partner with Technical Project Leads to ensure both delivery excellence and relationship strength.
This role is ideal for someone who is energized by building, not just operating, and who wants to grow into a more strategic Customer Success leader over time.
What You'll Own
Customer Relationship Ownership
You will act as the primary relationship owner for a portfolio of sports and enterprise customers.
  • Build trusted relationships with key stakeholders (operations leaders, compliance leaders, athletic administrators)
  • Lead structured customer engagements including Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs) to understand customer goals, surface challenges, and demonstrate LBi's value.
  • Develop a deep understanding of each customer's business, their sport/league/compliance context, and how LBi's software supports their operations.
  • Partner closely with the Technical Project Lead (TPL) to ensure alignment on project status and ensure customer-facing and delivery-side activities are in sync.

Onboarding & Adoption
You will ensure customers successfully adopt and realize value from our platform.
  • Guide new customers through onboarding, ensuring a smooth transition from sales/implementation to ongoing success.
  • Drive feature adoption and usage maturity, helping customers fully leverage the capabilities of LBi's software.
  • Develop and maintain customer-facing resources such as guides, FAQs, and best practice documentation as needed.

Customer Health, Retention & Risk Management
You will proactively manage account health and retention.
  • Monitor and evolve customer health scoring frameworks, proactively identifying accounts that may be at risk and developing mitigation plans with the VP of Customer Success.
  • Own renewal readiness for your accounts, partnering with leadership to navigate renewals and ensure strong retention outcomes.
  • Act as an escalation point for customer issues, coordinating with technical teams and communicating clearly with the customer until resolution.

Expansion & Revenue Growth
Customer Success is a growth function.
  • Identify and qualify upsell, cross-sell, or expansion opportunities, including new modules, feature additions, or adoption of broader LBi services.
  • Analyze support trends, feature requests, and usage patterns to surface unmet needs that may represent revenue opportunities.
  • Partner with the VP of Customer Success and Leadership to prioritize and pursue expansion efforts.

Voice of the Customer & Internal Influence
You will play a key role in shaping the product and customer experience.
  • Serve as the internal advocate for your customers, sharing feedback, trends, and insights with product, sales, and leadership teams.
  • Maintain strong CRM discipline (HubSpot) across customer interactions and opportunities
  • Contribute to the ongoing development of CS processes, playbooks, and best practices as the team continues to mature.

What Success Looks Like (6-12 Months)
  • Strong, trust-based relationships with your customer portfolio
  • Consistent execution of MBRs/QBRs with clear business value articulation
  • Improved customer health visibility and proactive risk management
  • Meaningful contribution to retention and expansion outcomes
  • Active input into building scalable Customer Success processes
  • Growing confidence operating in a custom development/SaaS-oriented customer model

Who You Are
This role is designed for someone early-to-mid in their Customer Success career who wants to accelerate into a more strategic role.
You will thrive here if you are:
  • Comfortable operating in ambiguity and building structure from the ground up
  • Naturally curious, you want to deeply understand how customers operate
  • Strong in relationship-building but equally focused on outcomes and accountability
  • Organized and able to manage multiple priorities across a portfolio of accounts
  • Energized by working cross-functionally with technical and non-technical teams
  • Motivated by growth - both yours and the company's

Qualifications
Required
  • 1-4 years of experience in Customer Success, Account Management, or similar client-facing role in B2B software or SaaS
  • Strong communication skills, clear, credible, and professional with both senior and technical stakeholders
  • Ability to manage multiple accounts and competing priorities
  • Comfort working in a fast-evolving environment without a fully defined playbook

Preferred
  • Familiarity with CRM tools, especially HubSpot.
  • Exposure to SaaS business models, renewal cycles, or expansion/upsell motions.
  • Experience supporting custom or project-based software (as opposed to purely product-led environments).
  • Experience working with sports organizations, leagues, compliance functions, or higher education.
  • Bachelor's degree in Business, Communications, or a related field.

Why This Role is Compelling
  • Opportunity to build a Customer Success function from the ground up
  • Exposure to a unique and rapidly evolving sports technology market
  • Direct impact on retention, growth, and customer strategy
  • Close partnership with senior leadership
  • Clear path toward Senior CSM or Customer Success leadership roles

Compensation & Benefits
  • Competitive salary commensurate with experience.
  • Health, dental, and vision insurance.
  • 401(k) with company match.
  • Paid time off and company holidays.
  • Professional development opportunities.
  • Flexible, remote/hybrid work environment.

In accordance with New York State Pay Transparency Law, this posting includes a good faith salary range based on the role, level, and market data.
We are an equal opportunity employer and are committed to building an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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