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Customer Success Manager Govtech Jobs in Rutherford, NJ

BetterCloud

Customer Success Manager

New York, NY · On-site

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

Healthix

Customer Success Manager

Manhattan, NY · On-site

$125K - $165K/yr

Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success HOURS : 40 Hours Monday - Friday 9:00a - 5:00p FLSA STATUS : Exempt JOB TYPE: Full-Time RATE : $125k ...

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

EMARKETER

Customer Success Manager

New York, NY

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

BetterCloud

Customer Success Manager

New York, NY · On-site

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success HOURS : 40 Hours Monday - Friday 9:00a - 5:00p FLSA STATUS : Exempt JOB TYPE: Full-Time RATE : $125k ...

Burjline Builders

Customer Success Manager

Manhattan, NY · On-site

$30K - $43K/yr

Customer Success Manager PowerToFly is seeking a dedicated and proactive Customer Success Manager to join our team. This is a full-time position based in our New York, NY, United States office. We ...

Obligo

Customer Success Manager

Manhattan, NY · On-site

$90K - $100K/yr

Customer Success Manager New York About Us Obligo builds trust between landlords and renters using financial technology, eliminating the burden of security deposits. Property owners and managers use ...

PointOne

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager PointOne is reinventing how law firms operate. Our AI-powered timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how ...

Scout.com

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Scout is the AI-native operating system for schools. Our first product, Scout SIS, is a student information system (SIS). At its core, the SIS is a database for schools to ...

Integral Ad Science

Customer Success Manager

Manhattan, NY · On-site

$69K - $118K/yr

Customer Success Manager, Enterprise Accounts The Customer Success Manager, Enterprise Accounts will support the Customer Success team to provide exceptional service and value realization to our ...

BackOps

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager BackOps is at the forefront of supply chain intelligence, leveraging advanced AI to optimize logistics processes. Our solutions empower logistics teams to maximize efficiency ...

Supreme Talent

Customer Success Manager

Clifton, NJ · On-site

$230K/yr

The Customer Success Manager will collaborate closely with production, planning, engineering, shipping, and quality control teams to make sure all customer needs are met. Responsibilities: * Serve as ...

New

Smartly

Customer Success Manager

Manhattan, NY · On-site

$75K - $100K/yr

Customer Success Manager New York, New York, United States Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and ...

Sweep Inc.

Customer Success Manager

Manhattan, NY · On-site

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex enterprise accounts. You'll act as both strategic advisor and technical expert, ensuring seamless ...

Grey Matter

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager We're hiring for a Customer Success Manager. You'll join Healthie's Customer Success team in making a meaningful impact on healthcare accessibility and innovation through our ...

Harris

Customer Success Manager

New York, NY · On-site +1

$72K - $82K/yr

Customer Success Manager - WinCap & QSS/OASIS Harris School Solutions Remote-based with frequent on-site client visits (U.S.) $72,000-$82,000/year Travel ~25-50% Why this role matters Every school ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their ...

Luminance

Customer Success Manager

New York, NY · On-site

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working ...

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Showing results 21-40

All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Rutherford, NJ

Customer Success Manager Govtech information

See Rutherford, NJ salary details

$33.1K

$84.7K

$142.7K

How much do customer success manager govtech jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success manager govtech in Rutherford, NJ is $84,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $100,900.00 per year, depending on experience, location, and employer.

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What job categories do people searching Customer Success Manager Govtech jobs in Rutherford, NJ look for? The top searched job categories for Customer Success Manager Govtech jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Customer Success Manager Govtech jobs? Cities near Rutherford, NJ with the most Customer Success Manager Govtech job openings:
Customer Success Manager Govtech jobs near you

Customer Success Manager

BetterCloud

New York, NY • On-site

Full-time

Re-posted 17 days ago

Job description

Company Description
BetterCloud puts IT in control of the modern workplace through user lifecycle management, data discovery, and IT and security automation purpose-built for SaaS applications!
Job Description
BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers (including renewals and customer growth), and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product feedback and feature requests to the BetterCloud team. At the end of the day, our mission is to delight our customers and have them truly love their time with BetterCloud.
Who are you?
  • Deeply committed to customer satisfaction and happiness.
  • Analytical both quantitatively and qualitatively.
  • Expert at juggling competing demands and managing limited time.
  • Team-oriented, but eager to act aggressively to get things done for customers.
  • Passionate about building a great company and a great product.

Responsibilities
  • Build deep, long-lasting relationships with our customers that help deliver BetterCloud's world class customer experience.
  • Consult regularly with clients to fully understand their needs and actively solve their pain points.
  • Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities.
  • Monitor customer health to be ahead of problems and continually drive product adoption.
  • Negotiate and renew current customer subscriptions.
  • Work across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience.

Qualifications
  • 3+ years of sales, account management, customer success or support experience.
  • Experience in SaaS is a major plus.
  • Fluent in French and/or Spanish is strongly preferred

Additional Information
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