Customer Success Manager Erp Software Jobs (NOW HIRING)

Founded in 2024, DualEntry is one of the world’s fastest-growing AI startups. At DualEntry, the future of finance is being written today. ERP is one of the largest fintech markets in the world ($220,000,000,000+). Yet, tens of thousands of companies are still using on-premise systems, and the industry has not seen new entrants in more than 30 years.

Our AI-native ERP lets accounting teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry to automate away manual data entry work with AI. We’re finally making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990’s in the past. We operate with urgency and ownership. We move fast.

Since starting 18 months ago, we’ve raised $100,000,0000+ from world-class investors such as Lightspeed Venture Partners, Khosla Ventures, Contrary Ventures and Google Ventures, as well as more than 20 angel investors who’ve built, scaled, and exited some of the most impactful companies of the last decade.

We got there by moving incredibly fast and hiring an exceptionally sharp, hard-working and deeply committed team from leading tech and accounting companies – Ramp, Meta, Microsoft, Lyft, PwC, Deloitte, J.P. Morgan, Bloomberg, Sage, Xero and Intuit.

We’re a small team, growing fast with huge momentum – join early.

As our Head of ERP Implementations, you'll build and scale our Customer Experience function from the ground up, owning everything from implementation and onboarding to post go-live support and long-term customer success.

This is an intense, hands‑on role with full ownership. We expect you to push for excellence and raise the bar.

Location: New York City HQ, 7 World Trade Center

• Build a world class Customer Experience function, delivering excellent delivery/implementation through post go‑live customer support.
• Recruit and lead a team of 15+ CX Leads and Customer Support specialists, hiring and scaling the team quickly.
• Collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback.
• Establish and evolve implementation methodologies, processes, and operational standards.
• Challenge the status quo of what world‑class ERP customer success looks like.
• Own end-to-end ERP implementations and long-term customer relationships as an IC, jumping in where needed to support the team and roll up your sleeves.
• Deliver best‑in‑class onboarding, go‑live execution, and ongoing CX excellence.

• Hardcore work ethic and high agency.
• 8+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory with at least 2+ years of managing teams of at least 5 people at a senior or leadership level.
• Strong preference for an accounting or audit background (CPA or Big 4 is a major plus).
• Deep understanding of ERP systems, finance workflows, and implementation best practices.
• Customer‑service extraordinaire who loves solving complex problems.
• Thrives in fast‑moving, early‑stage environments with high ownership.

• Significant equity ownership in one of the top AI companies in the world.
• Joining early and growing with DualEntry.
• Feedback directly shapes the product.
• High‑speed culture.
• High‑trust environment with high expectations.
• Ambitious mission – ERP is one of the largest B2B software markets in the world ($220bn per year). This is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years.

• Significant equity ownership package.
• Base salary: $200,000 - $315,000.
• 15 PTO days + 12 public holidays.
• Full medical, dental & vision insurance.
• Commuter benefits.
• 401k benefits.
• On‑site team culture – high collaboration, no bureaucracy.

We hire the best, expect the best, and give you the masterclass of your career – an archaic and huge industry like ERP only goes through a restructure like this once in a lifetime.

It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard!

At DualEntry, we believe great products come from diverse teams. We’re an equal opportunity employer, and we’re committed to a culture where everyone feels included, supported, and able to do their best work.