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Customer Success Manager Edtech Jobs in Utah (NOW HIRING)

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

Kadince

Customer Success Manager

Ogden, UT · On-site

$65K - $80K/yr

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

Kadince

Customer Success Manager

Ogden, UT · Remote

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

Broccoli AI

Customer Success Manager

Lehi, UT · On-site

$95K - $120K/yr

AI Success Manager - Broccoli AI This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer ...

Broccoli AI

Customer Success Manager

Lehi, UT · On-site

AI Success Manager - Broccoli AI This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer ...

Pear

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

Pear VC

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

Tandem Inc.

Customer Success Manager

Lehi, UT · On-site

$100 - $125/hr

As our Customer Success Manager, you'll own every account from go-live through renewal, expansion, and referral. You'll catch risk months before it shows up in a cancellation notice, close every loop ...

Enzo Health

Customer Success Manager

Lehi, UT · On-site

$100 - $125/hr

As our Customer Success Manager, you'll own every account from go-live through renewal, expansion, and referral. You'll catch risk months before it shows up in a cancellation notice, close every loop ...

PEAR

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

Enzo Health

Customer Success Manager

Lehi, UT · On-site

As our Customer Success Manager, you'll own every account from go-live through renewal, expansion, and referral. You'll catch risk months before it shows up in a cancellation notice, close every loop ...

Vontier

Lead Customer Success Manager

Salt Lake City, UT · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team -- someone who thrives at the intersection of technology, business strategy, and relationship ...

New

PDQ

Strategic Customer Success Manager

South Salt Lake, UT · On-site

$125 - $150/hr

PDQ is looking for a Strategic Customer Success Manager to own our most complex, highest-value customer relationships. Sitting within the Customer Success org and reporting to the Vice President of ...

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Customer Success Manager Edtech information

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

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Infographic showing various Customer Success Manager Edtech job openings in Utah as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Customer Success Manager

Salt Lake City, UT • On-site, Remote

Myriad Genetics
Biotechnology Research and Development • 1 - 5K employees
Learn more about Myriad Geneticsexternal

$54K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Myriad Genetics rating

8.0

Company rating: 8.0 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

49th of 121 rated laboratories

Job description


Organization Overview
Myriad Genetics, Inc., a premier genetic screening and personalized medicine testing company. Our genetic screens and tests provide actionable information empowering patients and their families to make critical and timely healthcare decisions, whether they are thinking about starting a family or evaluating risk for hereditary cancer. We strive to put patients first, clinicians in control and costs in their place. We seek to transform the execution of complex genetic testing and screening through our three high-value products that include end-to-end workflow features making for seamless delivery of Myriad Genetics' products to patients.
Job Description
The Customer Success Manager (CSM) serves as the primary liaison between Myriad Genetics and key accounts such as health systems, MSOs, hospitals, OBGYNs, oncologists and genetic counselling groups. In this role, the CSMs support key accounts through proactive and scalable solutioning, workflow optimization, data-driven analysis, and stakeholder relationship building. CSMs play a critical role in onboarding new accounts and implementing digital services, ensuring long-term scalability and account success.
CSMs are responsible for driving account retention and growth by improving operational efficiency, assisting in business reviews, and providing education on Myriad's digital tools and ordering processes. They anticipate customer needs, resolve issues quickly, and advocate internally for process improvements and product enhancements. Through these efforts, CSMs strengthen trust with strategic partners, foster customer satisfaction, and position accounts for sustained success.
Responsibilities
  • Serve as the primary liaison for key accounts and stakeholders, collaborating cross-functionally with Sales, Client Services, EMR, Billing, Digital Products, and Marketing to ensure customer success.
  • Build and maintain strong internal and external stakeholder relationships to help drive business solutions
  • Clearly communicate customer needs and drive scalable, data-informed solutions.
  • Lead onboarding and implementation for new accounts, optimizing workflows to ensure long-term scalability and customer satisfaction.
  • Proactively leverage problem-solving expertise to prevent and resolve customer challenges and guide enhancements to internal processes and policies.
  • Contribute to strategic vision by identifying customer trends, advocating for process enhancements, and supporting operational efficiency.
  • Act as a mentor and coach to colleagues fostering collaboration, development, and retention across the commercial organization.
  • Use data and CRM tools (e.g. Salesforce) to track progress, identify opportunities, and measure continuous improvement.

Qualifications
  • Bachelor's degree (B.A. or B.S.) preferred.
  • 3+ years of experience in customer service or account management; healthcare or biotech industry experience is strongly preferred.
  • Proven track record of exceeding company targets in competitive markets.
  • Strong presentation, training, and coaching skills.
  • Excellent interpersonal, written, and verbal communication skills, including active listening, advising, facilitating, and problem solving.
  • Highly organized with strong attention to detail; able to manage multiple priorities in a fast-paced environment.
  • Comfortable and effective at engaging customers both remotely and in person.
  • Proficiency with Salesforce or similar CRM systems; additional business software knowledge preferred.
  • Ability to model and uphold corporate values.
  • Knowledge of HIPAA and healthcare compliance standards.
  • Willingness to travel up to 10%.

#LI-LB1
About Us
Ready to transform the future of patient care through the power of genetics?
For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women's health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes.
What inspires us - and you - is simple: Every test, every insight, and every patient story emphasizes our commitment to improving lives through science, innovation, and care. you're ready to help shape the future of medicine. Your work will have meaningful impact, and your dedication can change lives. Learn more at https://www.myriad.com and follow Myriad Genetics on LinkedIn.
We are an equal opportunity employer and place high value on inclusion and belonging. We prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. If you need assistance submitting your application due to a disability, you can request an accommodation by contacting recruiting@myriad.com.
Please answer all questions completely. Please do not provide any information not specifically requested on this Employment Application form. To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Myriad Genetics will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages). All opportunity-related communication with Myriad Genetics will come from our employees, whose e-mail addresses end with "@myriad.com."

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