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Customer Success Manager Edtech Jobs in Utah (NOW HIRING)

PDQ

Customer Success Manager

South Salt Lake, UT · On-site

Success in this role is measured through customer retention, expansion, customer engagement, and ... Managers who champion professional development * 100% Premium Coverage for medical, dental and ...

LoanPro

Sr. Customer Success Manager

Farmington, UT

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

Coalition, Inc.

Customer Success Manager

Provo, UT · On-site

$57K - $65K/yr

... manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are ... Support training & onboarding for new and existing customer success team members * Educating ...

Coalition

Customer Success Manager

Provo, UT · On-site

$57K - $65K/yr

... manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are ... Support training & onboarding for new and existing customer success team members * Educating ...

Pear VC

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

PEAR

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

Pear

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

MarketStar

Customer Success Manager - Digital Ads

Ogden, UT · On-site

$55K - $65K/yr

About the Customer Success Manager - Digital Ads: MarketStar is seeking a Customer Success Manager (CSM) to support a leading digital advertising and media technology platform. In this role, you will ...

MarketStar

Customer Success Manager - Digital Ads

Ogden, UT · On-site

$55K - $65K/yr

About the Customer Success Manager - Digital Ads: MarketStar is seeking a Customer Success Manager (CSM) to support a leading digital advertising and media technology platform. In this role, you will ...

MarketStar

Customer Success Manager - Digital Ads

Ogden, UT · On-site +1

$55K - $65K/yr

About the Customer Success Manager - Digital Ads: MarketStar is seeking a Customer Success Manager (CSM) to support a leading digital advertising and media technology platform. In this role, you will ...

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Customer Success Manager Edtech information

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Utah? For Customer Success Manager Edtech jobs in Utah, the most frequently searched job titles are:
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Infographic showing various Customer Success Manager Edtech job openings in Utah as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Success Manager

PDQ

South Salt Lake, UT • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

About PDQ
PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.
PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement
Job Description:
  • Before you apply, please note:
    • This is a hybrid role open to candidates in the Salt Lake City, UT area with an expectation of three in-office working days at our South Salt Lake City headquarters.
PDQ is seeking a bold, customer-driven problem solver to join our high-performing Customer Success, Pooled Accounts team. As a CSM, you'll work across a dynamic book of accounts, delivering proactive guidance, driving product expansion, and securing renewals, while making life easier for the IT heroes we serve. You will serve as a customer advocate and seller across many accounts covered in our pooled model and interact with them at various points in their customer journey. We take pride in working smart, collaborating candidly, and owning outcomes.
Success in this role is measured through customer retention, expansion, customer engagement, and operational excellence metrics.
What you'll be doing:
  • Drive renewal strategy and execution across a shared customer book
  • Identify usage trends and lead early interventions when risk is detected
  • Recommend and coordinate cross-product expansions that solve customer pain points
  • Capture voice-of-the-customer insights to influence product roadmap and strategy
  • Collaborate closely with Sales, Support, and Product teams to deliver an exceptional customer experience
We're looking for people who have:
  • 2+ years of SaaS/B2B sales experience
  • Experience assisting with or leading with customer demonstrations and contract negotiations
  • We rely on Salesforce, Slack, and Microsoft Office to stay connected and informed, but it's your critical thinking and proactive communication that will drive success
Who you are:
  • Ownership: You take responsibility for projects, drive results, and deliver on commitments
  • Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions
  • Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork
  • Improvement: You continuously seek opportunities for growth, innovation, and personal development
  • Natural curiosity and proactivity - you have a desire to learn as much as you can about PDQ products and how they can provide added value to sysadmins
  • Strong aptitude to grasp technical products and concepts and convey them through product demonstrations
  • Ability to demonstrate skilled discovery leading to uncovering customer opportunity
  • Excellent pipeline hygiene and attention to detail
  • Ability to build credibility quickly with customers and confidently guide business conversations
  • Strong focus on goal attainment and consistently driving towards achieving and exceeding targets
Tools we use:
  • Slack
  • Salesforce
  • Microsoft Office
  • TextBlaze
  • Scribe
PDQ Perks & Benefits:
PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:
  • 4-Day Work Week
  • Equity
  • Managers who champion professional development
  • 100% Premium Coverage for medical, dental and vision for you and your dependents
  • 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
  • Company Match of the first 6% of your employee deferrals
  • Flexible Paid Time Off Policy that treats you like the adult that you are
  • Health Savings Account (HSA) and wellness incentives
  • Quarterly Company Values Award (team member nominated)

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.
The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

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