ZipRecruiter

Log In

1

Customer Success Manager Edtech Jobs in Ohio (NOW HIRING)

Fire Fighter Sales & Service Co.

OH · On-site

$80 - $120/hr

Customer Service Position Overview We are seeking an experienced Customer Success Manager (CSM) to join our Customer Success organization. This strategic, customer-facing role is responsible for ...

Eaton Plc

Customer Success Manager

Beachwood, OH · On-site

Customer Success Manager Eaton's Digital Office is seeking a Customer Success Manager to support our expanding portfolio of Brightlayer software solutions. This role will orchestrate the post-sale ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

The Customer Success Manager (CSM) is a key role that drives growth and customer success within the base of current customers. The primary duty of the Customer Success Manager is to promote customer ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

CompuGroup Medical

$68.51 - $102.76/hr

## Customer Success Manager (m/w/d)Applylocations: Koblenz: Osnabrück: Hannovertime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR109661Als führendes Unternehmen im Bereich ...

FACT-Finder

$85.64 - $125.60/hr

Strategisches Customer Success Management für ein definiertes Portfolio nationaler und internationaler Bestandskunden - mit klarem Fokus auf Adoption, Value Realization und langfristige ...

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$77K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop ...

Logically, Inc.

Customer Success Manager

Dublin, OH · Hybrid

The Customer Success Manager (CSM) is a key role that drives growth and customer success within the base of current customers. The primary duty of the Customer Success Manager is to promote customer ...

CDK

Customer Success Manager

New Hampshire, OH

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...

PFM Footfall intelligence

$74.22 - $111.90/hr

As Customer Success Manager for Germany, you will: * Own a portfolio of key customers * Ensure they achieve measurable value from our solutions * Drive renewals and expansion * Represent PFM in the ...

Keyfactor

Customer Success Manager

Independence, OH · On-site

T itle: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience: Mid Level Job Function: Customer Success Employment Type: Full-time Industry: Computer Network ...

next page

Showing results 1-20

All JobsCustomer Success Edtech JobsCustomer Success Manager Edtech JobsCustomer Success Manager Edtech Jobs in Ohio

Customer Success Manager Edtech information

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Ohio?

For Customer Success Manager Edtech jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Edtech jobs in Ohio look for?

The top searched job categories for Customer Success Manager Edtech jobs in Ohio are:

What cities in Ohio are hiring for Customer Success Manager Edtech jobs?

Cities in Ohio with the most Customer Success Manager Edtech job openings:

Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Customer Success Manager

OH • On-site

Fire Fighter Sales & Service Co.
Fire Protection • 11 - 50 employees
Learn more about Fire Fighter Sales & Service Co.external

$80 - $120/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Details

Job Location: Vast Enterprises Inc - Cranberry Township, PA 16066
Position Type: Full Time
Education Level: 4 Year Degree
Travel Percentage: Up to 50%
Job Shift: Day
Job Category: Customer Service

Position Overview

We are seeking an experienced Customer Success Manager (CSM) to join our Customer Success organization. This strategic, customer-facing role is responsible for managing relationships with All Lines Technology's largest and most complex clients, serving as a trusted advisor who aligns technology investments with business objectives and drives long-term customer success.

Job Summary

The Customer Success Manager partners with customer executives, IT leadership, and internal teams to identify opportunities, mitigate risks, improve customer outcomes, and strengthen strategic partnerships. A key responsibility of this role is leading Strategic Business Reviews (SBRs), delivering data‑driven insights, technology recommendations, and actionable plans that support customer goals.

Key Responsibilities
  • Serve as the primary strategic advisor for an assigned portfolio of top‑tier and complex clients.
  • Develop executive‑level relationships and maintain a deep understanding of customer business objectives, technology environments, and success metrics.
  • Lead Strategic Business Reviews (SBRs), presenting operational insights, technology trends, risks, opportunities, and strategic recommendations.
  • Create and execute customer success plans that drive retention, satisfaction, adoption, and long‑term partnership growth.
  • Act as the voice of the customer by proactively identifying risks, addressing concerns, and coordinating internal resources to ensure successful outcomes.
  • Collaborate with Service Delivery, Professional Services, Security, Sales, and Project Management teams to align services with customer goals.
  • Analyze customer health, service trends, project performance, and business outcomes to recommend improvements and strategic initiatives.
  • Support customer retention and growth through consultative planning and trusted‑advisor relationships.
Required Qualifications
  • Bachelor's Degree in Business, Information Technology, or a related field, or equivalent experience in lieu of a degree.
  • Minimum of 5 years of customer service, customer success, account management, or IT‑related experience required.
  • Minimum of 3 years in a customer‑facing role managing client relationships required.
  • Strong technical acumen and the ability to discuss infrastructure, cloud, cybersecurity, networking, and managed IT services.
  • Experience presenting to executive stakeholders and facilitating business discussions.
  • Excellent communication, organizational, analytical, and problem‑solving skills.
Preferred Qualifications
  • Experience working within an MSP, technology consulting, or IT services organization.
  • ITIL, Customer Success, Project Management, or related certifications.
  • Experience with CRM, ConnectWise PSA, reporting, and business intelligence platforms.
  • Proven success managing strategic client relationships with enterprise or mid‑market organizations.
Benefits
  • Medical, dental, and vision insurance plans.
  • Company‑paid life insurance and long‑term disability coverage.
  • Optional supplemental benefits.
  • Paid time off (PTO) starting in your first year of employment.
  • Seven (7) paid holidays annually.
  • 401(k) plan with safe harbor match, including both traditional and Roth options.
  • Business casual office environment.
  • Employee referral program with bonus opportunities.

Direct Applicants Only - No Third‑Party Recruiters-

#J-18808-Ljbffr

Apply