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Customer Success Manager Cybersecurity Jobs in Dothan, AL

Amteck, LLC

Project Manager

Newton, AL

... success, client satisfaction, and team development. If you're a proven construction leader with ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Home Depot

Pro Customer Service/Sales

Dothan, AL

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

Home Depot

Pro Customer Service/Sales

Dothan, AL · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

Saia

Part Time Customer Care Specialist

Kinsey, AL · On-site

$20.75 - $24.95/hr

... management and government representatives; and accurately complete various documents, reports and ... Pay Rate: $20.75 - $24.95 per hour, based on experience Benefits At Saia, your success is our ...

SAIA

Part Time Customer Care Specialist

Dothan, AL

$20.75 - $24.95/hr

... management and government representatives; and accurately complete various documents, reports and ... Pay Rate: $20.75 - $24.95 per hour, based on experience Benefits At Saia, your success is our ...

Saia

Part Time Customer Care Specialist

Dothan, AL · On-site

$20.75 - $24.95/hr

... management and government representatives; and accurately complete various documents, reports and ... Pay Rate: $20.75 - $24.95 per hour, based on experience Benefits At Saia, your success is our ...

Saia

Part Time Customer Care Specialist

Dothan, AL · On-site

$20.75 - $24.95/hr

... management and government representatives; and accurately complete various documents, reports and ... Pay Rate: $20.75 - $24.95 per hour, based on experience Benefits At Saia, your success is our ...

Kentucky Fried Chicken

Assistant Manager

Dothan, AL · On-site

The Assistant Manager role provides a training ground for restaurant management. As your leadership ... environment Success Factors: * Leads by example with high standards in customer service ...

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All JobsCustomer Success Cybersecurity JobsCustomer Success Manager Cybersecurity JobsCustomer Success Manager Cybersecurity Jobs in Dothan, AL

Customer Success Manager Cybersecurity information

See Dothan, AL salary details

$29.5K

$75.5K

$127.3K

How much do customer success manager cybersecurity jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer success manager cybersecurity in Dothan, AL is $75,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?

AspectCustomer Success Manager CybersecurityTechnical Account Manager Cybersecurity
Primary FocusCustomer retention, onboarding, and satisfactionTechnical support, issue resolution, and product optimization
Required SkillsCustomer relationship management, communication, cybersecurity knowledgeTechnical expertise, troubleshooting, cybersecurity certifications
Work EnvironmentCustomer-facing, account management teamsTechnical support teams, client sites, or remote
CertificationsCustomer success or cybersecurity certifications (e.g., CCSK)Technical cybersecurity certifications (e.g., CISSP, CEH)

While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.

How does a customer success manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?

As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.

What does a customer success manager in cybersecurity do?

A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.

What are the key skills and qualifications needed to thrive as a customer success manager in cybersecurity?

To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.

What job categories do people searching Customer Success Manager Cybersecurity jobs in Dothan, AL look for?

The top searched job categories for Customer Success Manager Cybersecurity jobs in Dothan, AL are:

What cities near Dothan, AL are hiring for Customer Success Manager Cybersecurity jobs?

Cities near Dothan, AL with the most Customer Success Manager Cybersecurity job openings:

Customer Success Manager Cybersecurity jobs near you

Remote Monitoring Center Manager

DSI Security Services

Dothan, AL • Remote

$65K - $75K/hr

Full-time

PTO

Posted 8 days ago

DSI Security rating

4.8

Company rating: 4.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

100th of 116 rated security

Job description

Remote Monitoring Center Manager
Location: Dothan, AL
Pay Rate: $65,000 - $75,000

Company Overview

DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service.
We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees.
Position Summary

DSI Security Services is seeking a highly motivated and experienced Remote Monitoring Center Manager to lead the daily operations of our Remote Monitoring Center (RMC). This position is responsible for operational performance, staffing, customer service, technology oversight, quality assurance, and continuous improvement of DSI’s remote video monitoring services.
The ideal candidate will have proven leadership experience in a 24/7 mission-critical environment and a strong technical understanding of video surveillance, alarm monitoring, access control, network infrastructure, and monitoring automation platforms.
This position serves as the primary operational leader for the RMC and works closely with Shift Supervisors, Technical Services, Sales, Customer Success, and Executive Leadership.
Essential Duties and Responsibilities

Leadership and Personnel Management
  • Lead, coach, and develop Monitoring Center personnel.
  • Maintain appropriate staffing levels for uninterrupted 24/7/365 operations.
  • Recruit, interview, hire, onboard, train, and retain qualified team members.
  • Manage employee schedules, timesheets, PTO requests, performance evaluations, and development plans.
  • Establish individual and team performance goals tied to operational metrics.
  • Promote a culture of accountability, teamwork, professionalism, and exceptional customer service.
  • Maintain regular communication with all shifts, including periodic after-hours engagement.
Monitoring Operations
  • Ensure compliance with established Standard Operating Procedures and customer-specific response protocols.
  • Monitor alarm response times, operator utilization, event processing, escalation compliance, SLA performance, and customer satisfaction.
  • Review alarm and incident activity to identify trends, risks, and opportunities for improvement.
  • Investigate missed alarms, procedural deviations, and customer complaints.
  • Support the onboarding of new customers and the transition of new sites into operation.
  • Prepare and review client reports, dashboards, and operational performance metrics.
  • Provide Monitoring Specialist coverage during peak activity, staffing shortages, emergencies, or disaster recovery events.
  • Remain available for critical after-hours operational escalations.
Technology and Systems
  • Oversee the daily operation and optimization of Immix, video management systems, AI video analytics, and communication and notification platforms.
  • Partner with Technical Services to troubleshoot and resolve system issues.
  • Support the testing, deployment, and implementation of new technologies.
  • Ensure the operational readiness of workstations, monitoring displays, networking equipment, and communications systems.
  • Maintain accurate technical and operational documentation.
  • Support cybersecurity best practices and operational security controls.
Customer Service and Business Operations
  • Build strong customer relationships and serve as an escalation point for service-related concerns.
  • Participate in customer review meetings and performance discussions.
  • Collaborate with customers to develop and maintain customized response procedures.
  • Support service expansions, renewals, proposals, and new monitoring offerings.
  • Ensure customer accounts are accurately configured and maintained according to contractual requirements.
  • Coordinate with Accounting regarding account setup, billing, and service changes.
Quality, Compliance, and Business Continuity
  • Lead quality assurance initiatives, operational audits, and performance improvement efforts.
  • Maintain documentation required for certifications, audits, and client security requirements.
  • Identify and address operational, technology, and service-delivery risks.
  • Support the development and testing of Business Continuity and Disaster Recovery plans.
  • Coordinate disaster recovery exercises and system failover testing.
  • Maintain the operational readiness of the RMC facility and equipment.
  • Support customer tours, inspections, and compliance audits as needed.
Minimum Qualifications

Education
  • Bachelor’s degree in Computer Science, Information Technology, Criminal Justice, Business Management, Security Management, or a related field preferred.
  • An equivalent combination of education and relevant experience may be considered.
Experience
  • At least five years of leadership experience in a 24/7 operational environment.
  • At least three years of experience managing personnel in a monitoring center, command center, Security Operations Center (SOC), Network Operations Center (NOC), or similar environment.
  • Experience with alarm monitoring, remote video monitoring, dispatch operations, or critical event response.
  • Experience with the Immix monitoring automation platform is preferred.
  • Working knowledge of IP networking, VPNs, cloud-hosted systems, and cybersecurity fundamentals.
Knowledge, Skills, and Competencies
  • Strong leadership, coaching, and team-development skills.
  • Excellent verbal and written communication abilities.
  • Strong analytical, organizational, and problem-solving skills.
  • Exceptional customer service and relationship-management abilities.
  • Ability to analyze performance metrics and lead continuous improvement initiatives.
  • Ability to manage competing priorities in a fast-paced environment.
  • Sound judgment and decision-making skills during emergencies.
  • Strong attention to detail and commitment to quality.
  • Ability to collaborate effectively across departments.
Working Conditions
  • This position is primarily office-based within the Remote Monitoring Center.
  • Standard business hours are Monday through Friday; however, the RMC operates 24/7/365.
  • Flexibility is required for after-hours incidents, staffing needs, technology outages, major customer events, and disaster recovery situations.
  • Occasional travel may be required for customer meetings, training, audits, or company events.
#CORP25
Why Join DSI?
At DSI, you'll help shape the future of Remote Video Monitoring through advanced technologies, AI-driven security solutions, and industry-leading customer service. As a key member of our Monitoring Center team, you'll work with innovative monitoring platforms, cutting-edge analytics, and a growing portfolio of enterprise customers while contributing to the success of a rapidly expanding business.
DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.
DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.

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