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Customer Success Leader Jobs in Washington (NOW HIRING)

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

$110 - $170/hr

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Opportunity to work with the leading dental technology in the market. * A collaborative and ... As a Customer Success Manager, you'll be at the heart of that mission, ensuring our customers ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

... Leads and Product Managers. * Integration Solutions: Partner with internal stakeholders and ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

... Leads and Product Managers. * Integration Solutions: Partner with internal stakeholders and ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

Guardz

Customer Success Manager

Alexandria, VA

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this ... Identify and qualify expansion opportunities, leading upsell conversations in partnership with ...

Guardz

Customer Success Manager

Washington, DC

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this ... Identify and qualify expansion opportunities, leading upsell conversations in partnership with ...

Verawholehealth

Customer Success Consultant

Washington, DC · On-site +1

$81K - $122K/yr

As a Customer Success Consultant, you will own a portfolio of clients and be responsible for ... Background working with benefits leaders, HR teams, or health plans * Familiarity with collective ...

Mosaic Health

Customer Success Consultant

Washington, DC · On-site +1

$81K - $122K/yr

As a Customer Success Consultant, you will own a portfolio of clients and be responsible for ... Background working with benefits leaders, HR teams, or health plans * Familiarity with collective ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

You will serve as a strategic advisor to empower leading organizations to transform their work ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

Wolters Kluwer is a global leader in professional information services that combines deep domain ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

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All JobsCustomer Success Leader JobsCustomer Success Leader Jobs in Washington

Customer Success Leader information

See Washington salary details

$36.8K

$94.1K

$158.6K

How much do customer success leader jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success leader in Washington is $94,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $112,100.00 per year, depending on experience, location, and employer.

What is a customer success leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a customer success leader balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a customer success leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What are popular job titles related to Customer Success Leader jobs in Washington?

For Customer Success Leader jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Success Leader jobs in Washington look for?

The top searched job categories for Customer Success Leader jobs in Washington are:

What cities in Washington are hiring for Customer Success Leader jobs?

Cities in Washington with the most Customer Success Leader job openings:

Customer Success Leader jobs near you
Infographic showing various Customer Success Leader job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 14% Part Time, 2% Temporary, and 6% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $94,078 per year, or $45.2 per hour.

Manager, Customer Success

Beyond SOF

Washington, DC • On-site

Full-time

Re-posted 29 days ago

Job description

Role Summary:
The Customer Success Manager is responsible for leading
and managing the customer success team, overseeing
customer success projects, and ensuring the successful
implementation of customer success solutions.
Main Responsibilities and duties:
Lead and manage the customer success team.
Oversee customer success projects and ensure successful
implementation.
Develop and implement customer success strategies and
plans.
Collaborate with other departments to enhance customer
satisfaction.
Lead the integration of quantum technologies into
customer success initiatives. Ensure the customer
success team is equipped with the necessary
knowledge to assist customers with quantum-related
inquiries and issues.

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