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Customer Success Implementation Manager Jobs in Paramus, NJ

Adaptive Security

Customer Success Associate

New York, NY · On-site

$90K - $100K/yr

You will act as the first line of defense for our clients-owning all aspects of implementation ... product managers. Compensation & Benefits * Competitive compensation and a fantastic office ...

Forus Inc

Customer Success Manager

New York, NY · On-site

$150K - $200K/yr

... success, implementation, account management, client service, post-sales operations, or another customer-facing role, with a track record of owning customers through onboarding, adoption, expansion ...

Forus Inc

Customer Success Manager

Manhattan, NY · On-site

... success, implementation, account management, client service, post-sales operations, or another customer-facing role, with a track record of owning customers through onboarding, adoption, expansion ...

intenseye

Implementation Manager

New York, NY

$95K - $100K/yr

As an Implementation Manager, you will play a critical role in driving the deployment of Intenseye ... Collaborate cross-functionally with Sales, Engineering, Product, Customer Success, Technical ...

intenseye

Implementation Manager

New York, NY · On-site

$95K - $100K/yr

As an Implementation Manager, you will play a critical role in driving the deployment of Intenseye ... Collaborate cross-functionally with Sales, Engineering, Product, Customer Success, Technical ...

Avoca AI

Implementation Manager

New York, NY · On-site

$130K - $190K/yr

What You'll Bring * 2-5 years working at B2B startups in software implementation, technical account management, solutions architecture, or technical customer success, or more than 4 years of overall ...

Bluecrux

SaaS Implementation Manager

Millburn, NJ · On-site

Manage end-to-end implementation projects, ensuring milestones are met on time and within budget ... Drive Customer Success Post-Implementation: Partner with the Customer Success team to ensure a ...

PermitFlow

Implementation Specialist

New York, NY · On-site

$100K - $130K/yr

Role Overview As Implementation Specialist , you will report to the Vice President of Customer ... customer success, or a related customer-facing role at a B2B SaaS company. * Experience managing ...

Confido

Implementation Manager

New York, NY · On-site

$150K - $190K/yr

You'll work closely with customers, our product team, and our CS and sales teams to run scalable ... Apply and refine the implementation playbook - templates, checklists, escalation paths, and success ...

Alloy

Senior Implementation Manager

New York, NY · Hybrid

Serve as the internal orchestrator across Solutions Architecture, Support, Customer Success, and ... an implementation management, technical project management, or professional services role ...

Alloy

Senior Implementation Manager

New York, NY · On-site

Serve as the internal orchestrator across Solutions Architecture, Support, Customer Success, and ... an implementation management, technical project management, or professional services role ...

Multitude Insights

Implementation Manager

New York, NY · On-site +1

Collaborate with Customer Success Managers to deliver onboarding sessions, training, and enablement ... Create scalable implementation playbooks, templates, processes, and best practices. * Capture ...

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Paramus, NJ

Customer Success Implementation Manager information

See Paramus, NJ salary details

$32.9K

$84.1K

$141.7K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Paramus, NJ is $84,054.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $100,200.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities near Paramus, NJ are hiring for Customer Success Implementation Manager jobs?

Cities near Paramus, NJ with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you
Infographic showing various Customer Success Implementation Manager job openings in Paramus, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $84,054 per year, or $40.4 per hour.

Customer Success Associate

Adaptive Security

New York, NY • On-site

$90K - $100K/yr

Full-time

Re-posted 6 days ago

Job description

About Adaptive
Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, the company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. The round marked NVIDIA's first AI cybersecurity investment.
Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies. Brian and Andrew previously co-founded Attentive, which grew to more than $500M in annual revenue and a $10B+ valuation, and TapCommerce, which was acquired by Twitter. Together, they bring deep experience building high-growth, product-led businesses at massive scale as Adaptive builds the security layer for the AI era.
Trusted by leading banks, technology companies, and healthcare organizations, Adaptive protects teams from emerging threats like deepfakes, smishing, and AI-powered voice scams. With rapid enterprise adoption and a $200B+ market ahead, the company is just getting started.
The Role
We are growing our Customer Success team based out of our NYC office. The Customer Success Associate role is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of defense for our clients-owning all aspects of implementation, onboarding, and technical support. As the "face of the product", you will ensure customers see immediate and lasting value from our platform. You'll partner directly with leadership and Engineering to rapidly troubleshoot issues, relay product feedback, and identify areas for improvement-ensuring a world-class experience for our users. This is an opportunity to make a significant impact, influence how we scale, and grow your career alongside a fast-moving, well-funded startup.
Responsibilities
  • Own all aspects of customer implementation, onboarding, and support.
  • Conduct kick-off calls with new customers to ensure a successful setup and clear expectations.
  • Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions.
  • Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries.
  • Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed.
  • Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes.
  • Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities.
  • Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform.

Qualifications
  • 1-2 years of client facing work experience, ideally at a SaaS company (bonus points for direct Customer Success, Implementation, or Client Support experience)
  • Strong troubleshooting and problem-solving skills
  • Excellent written and verbal communication skills and a customer-first mindset.
  • Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment.
  • A growth mindset and willingness to learn rapidly-both from customer interactions and from working closely with engineers and product managers.

Compensation & Benefits
  • Competitive compensation and a fantastic office atmosphere.
  • Premium healthcare and wellness benefits.
  • Catered lunch in the NYC office, Monday - Friday

Apply