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Customer Success Implementation Manager Jobs in Lafayette, LA

LED FastStart

Customer Success Manager

Lafayette, LA · On-site

$35K - $55K/yr

Customer Success Manager - Spray Drones DMR Technologies is seeking a relationship-driven Customer Success Manager - Spray Drones to become the primary point of contact for our growing network of ...

New

DMR TECHNOLOGIES INC

Account Manager

Lafayette, LA · On-site

$17 - $21/hr

Ensure customers have everything needed for success * Schedule follow-up calls and check-ins * Track customer activity using CRM software * Coordinate product deliveries and training * Identify ...

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Customer Success Implementation Manager information

See Lafayette, LA salary details

$31K

$79.3K

$133.7K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Lafayette, LA is $79,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $94,500.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

Customer Success Implementation Manager jobs near you

Customer Success Manager

LED FastStart

Lafayette, LA • On-site

$35K - $55K/yr

Other

Posted 3 days ago

New

Job description

Customer Success Manager – Spray Drones

DMR Technologies is seeking a relationship-driven Customer Success Manager – Spray Drones to become the primary point of contact for our growing network of agricultural equipment dealers, commercial operators, and drone customers.

Once a customer purchases a DMR spray drone—or a dealership joins our dealer network—your mission begins. You will help customers confidently launch, operate, demonstrate, support, and grow their drone programs. Whether you're onboarding a 20-location agricultural dealership, training a first-time drone owner, assisting a commercial applicator, or helping troubleshoot a field issue, you'll play a critical role in ensuring our customers succeed long after the sale.

This position combines customer success, account management, technical support, product demonstrations, and relationship building into one highly visible role.

What You'll Do

Customer Success

  • Serve as the primary relationship manager for assigned dealer and customer accounts.
  • Build long-term partnerships through proactive communication and regular follow-up.
  • Ensure customers remain engaged and successful after purchasing DMR equipment.
  • Identify opportunities for additional equipment, accessories, training, and services.

Dealer Development

  • Onboard new agricultural equipment dealers.
  • Conduct dealership launch meetings.
  • Help dealers develop their drone sales strategy.
  • Train dealership personnel on DMR products.
  • Support dealers during their first demonstrations and customer deliveries.

Customer Training

  • Conduct product demonstrations.
  • Deliver train-the-trainer sessions.
  • Help first-time drone operators become confident users.
  • Assist with startup, maintenance, firmware updates, and best practices.
  • Support both in-person and virtual training.

Customer Support

Be the first call when customers need help.

Examples include:

  • "My drone won't arm."
  • "A nozzle broke."
  • "I'm getting an error message."
  • "How do I update firmware?"
  • "Can someone help me quote a spray job?"
  • "How do I calibrate my aircraft?"

You won't be expected to know every answer—but you will own the customer relationship and coordinate with Engineering, Operations, Production, or Technical Support until issues are resolved.

Travel & Field Support

  • Travel throughout the United States to support dealers and customers.
  • Conduct site visits and product demonstrations.
  • Attend trade shows and customer events.
  • Assist Sales with key account launches and strategic opportunities.
  • Expected travel: 25–50%
Preferred Background

This role may be an excellent fit for someone with experience in:

  • Agricultural equipment
  • Precision agriculture
  • Customer Success
  • Account Management
  • Territory Support
  • Heavy equipment
  • Farm equipment
  • Construction equipment
  • Industrial distribution
  • Drone operations
  • Aviation
  • Technical sales
Qualifications

Preferred

  • FAA Part 107 Remote Pilot Certificate (or willingness to obtain)
  • Excellent communication and presentation skills
  • Strong relationship-building ability
  • Mechanical aptitude and willingness to learn drone technology
  • Comfortable speaking to groups and conducting demonstrations
  • Organized and self-directed
  • CRM experience
  • Valid driver's license
  • Willingness to travel
What Success Looks Like

Within your first year, you will:

  • Successfully onboard new dealers and customers.
  • Build trusted relationships across DMR's customer base.
  • Improve dealer confidence and product knowledge.
  • Increase repeat equipment purchases.
  • Help customers resolve issues quickly and professionally.
  • Become the trusted face of DMR after the sale.
Why This Position Exists

DMR's Sales Team is responsible for earning new business.

The Customer Success Manager ensures every customer is positioned for long-term success.

Rather than simply delivering a drone and moving on, you'll help dealers, commercial operators, and farmers confidently adopt drone technology, grow their businesses, and become long-term advocates for DMR.

Compensation: $35,000.00 - $55,000.00 per year

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