ZipRecruiter

Log In

1

Customer Success Implementation Manager Jobs in New Mexico

Chess

Student Success Navigator

Albuquerque, NM

$20.48 - $25.63/hr

The Student Recruitment Specialist works under the guidance of the Student Recruitment Manager to ... customer service experience learned in any industry. * Promotes activities to enhance student ...

Brenntag

Customer Service Representative

Hobbs, NM

$14 - $18.75/hr

Order Entry, Management and Processing: Responsible for efficient and accurate order placement ... Your Profile Education/Experience: * 2+ years of experience in Customer Service, Customer Success ...

Brenntag AG

Customer Service Representative

Hobbs, NM · On-site

Order Entry, Management and Processing: Responsible for efficient and accurate order placement ... Your Profile Education/Experience: * 2+ years of experience in Customer Service, Customer Success ...

Brenntag

Customer Service Representative

Hobbs, NM · On-site

$14 - $18.75/hr

Order Entry, Management and Processing: Responsible for efficient and accurate order placement ... Your Profile Education/Experience: * 2+ years of experience in Customer Service, Customer Success ...

Brenntag AG

Customer Service Representative

Hobbs, NM · On-site

$14 - $18.75/hr

Order Entry, Management and Processing: Responsible for efficient and accurate order placement ... Your Profile Education/Experience: * 2+ years of experience in Customer Service, Customer Success ...

Teledyne

$120K - $160K/yr

Implement and refine channel programs, pricing structures, KPIs, and partner standards. * Shape ... Work closely with Customer Success to ensure excellent lifecycle support. * Represent CARIS at ...

previous page

Showing results 41-60

All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in New Mexico

Customer Success Implementation Manager information

See New Mexico salary details

$31.5K

$80.5K

$135.7K

How much do customer success implementation manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer success implementation manager in New Mexico is $80,495.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $95,900.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in New Mexico are hiring for Customer Success Implementation Manager jobs?

Cities in New Mexico with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you
Infographic showing various Customer Success Implementation Manager job openings in New Mexico as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $80,495 per year, or $38.7 per hour.

Customer Service Specialist

TLC Plumbing Heating Cooling Electrical

Albuquerque, NM • On-site

$18 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

At TLC Plumbing Heating Cooling Electrical, we take pride in being an award-winning company built on a foundation of excellence and innovation. Our life-changing culture fosters growth, collaboration, and success, making us a sought-after workplace for experienced professionals looking to elevate their careers.
Our mission is simple yet powerful: to provide a stable and supportive work environment while earning the respect of our peers and industry leaders. We achieve this by staying true to our core values-honesty, hard work, respect, compassion, and consistency-which guide everything we do.
Job Summary
We are seeking a friendly, organized, and customer-focused Customer Success Specialist to create an exceptional experience for homeowners following the installation of their HVAC, plumbing, or electrical systems.
This isn't a traditional customer service position. You'll serve as a trusted advisor and primary point of contact after installation, helping customers feel confident in their new equipment, understand how to properly care for it, and get the most value from their relationship with TLC.
The ideal candidate is warm and personable, an excellent communicator, highly organized, and committed to following through. You'll interact with customers both in their homes and over the phone, so we're looking for someone who genuinely enjoys working with people and creating memorable customer experiences.
Full-Time | Monday-Friday, 10:00 AM-7:00 PM
Job Requirements

  • Conduct in-person and telephone follow-ups with homeowners after HVAC system installations.
  • Own the post-installation customer handoff and ensure customers have the education, resources, and support they need.
  • Educate homeowners on system operation, preventative maintenance, recommended service schedules, warranties, safety, efficiency, and equipment care.
  • Identify customer questions or concerns and coordinate with internal teams to resolve issues before they become larger problems.
  • Introduce and educate customers on TLC's Preventive Maintenance Program (PMP) and other loyalty membership benefits.
  • Serve as the customer's primary point of contact during PMP onboarding, including helping schedule initial maintenance visits.
  • Complete equipment and warranty registrations and maintain accurate customer and equipment documentation.
  • Build long-term customer relationships through active listening, clear communication, and consistent follow-through.
  • Help create customer experiences that encourage positive reviews, referrals, loyalty, and continued relationships with TLC.
  • Connect customers with other TLC services or TLC-branded companies when appropriate.
  • Communicate recurring customer feedback and opportunities to Installation, Service, Dispatch, Membership, and leadership teams.
  • Perform other duties as assigned.
Qualifications
  • Excellent customer service and relationship-building skills.
  • Strong verbal and written communication skills.
  • A warm, professional, and confident personality.
  • Excellent active listening skills and the ability to understand customer concerns.
  • Strong organization, time management, and follow-through.
  • Excellent attention to detail and documentation accuracy.
  • Ability to take ownership of the customer experience from beginning to end.
  • Ability to remain calm and professional when handling customer concerns.
  • Ability to work independently while also collaborating with multiple departments.
  • Comfortable using service management software, phone systems, email, and basic computer programs.
  • Ability to learn HVAC, plumbing, and electrical terminology and explain information to homeowners in an easy-to-understand way.
  • Minimum 5 years of licensed driving experience, with the ability to meet company's motor vehicle record and insurance eligibility requirements.
Salary
$18.00 - $25.00 Hourly
Why choose us?
  • Comprehensive Benefits: Enjoy Medical, Dental, and Vision insurance, along with voluntary benefits that cater to your personal and family needs.
  • Secure your future with our retirement plan and company-provided life insurance policy.
  • Career Growth Opportunities: Experience unparalleled professional development in an empowering culture that values your growth and potential.
  • Great Work Culture: Be part of an empowering and collaborative community.

Equal Opportunity Employer, including disabled and veterans.

Apply