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Customer Success Implementation Manager Jobs in Georgia

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Own solution design and configuration during implementation, translating customer risk/compliance ...

PayMitto

Implementation Manager

Atlanta, GA · On-site

... success, and serving as the point person when things get complicated. You will spend your days ... What You Will Do Client Implementation & Project Management * Own a portfolio of concurrent FI ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Own solution design and configuration during implementation, translating customer risk/compliance ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Own solution design and configuration during implementation, translating customer risk/compliance ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Own solution design and configuration during implementation, translating customer risk/compliance ...

Altium Limited

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering ... Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... implementing playbooks to keep them successful. --> Coach employers on how to optimize job ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

New

NPHub LLC

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... and implementing playbooks to keep them successful. Coach employers on how to optimize job ...

Stratix Corporation

Customer Success Manager

Norcross, GA · On-site

$80 - $130/hr

Position Summary Stratix is seeking strategic, growth-focused, and results-driven Customer Success Managers (CSMs) to engage, retain, and enable Stratix's largest customers to fully utilize Stratix ...

NPHub, LLC.

Customer Success Manager

Vinnings, GA · On-site

$90 - $120/hr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... implementing playbooks to keep them successful. * --> Coach employers on how to optimize job ...

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... implementing playbooks to keep them successful. --> Coach employers on how to optimize job ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

$70K - $90K/yr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... implementing playbooks to keep them successful. --> Coach employers on how to optimize job ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Valsoft Corp

Customer Success Manager

Duluth, GA · On-site

$80 - $120/hr

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long‑term value ...

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Showing results 21-40

All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Georgia

Customer Success Implementation Manager information

See Georgia salary details

$27.4K

$70.1K

$118.2K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Georgia is $70,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $83,600.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in Georgia are hiring for Customer Success Implementation Manager jobs?

Cities in Georgia with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Customer Success Manager

Evident ID

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.
In today's new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.
Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.
Evident is looking for a motivated individual to join our growing Customer Success Team as a Customer Success Manager. As the go-to point of contact for our customers, you'll have the opportunity to manage your own book of business in an effort to grow and expand each account. Your daily focus will be driving customer adoption and retention through account management, strategy calls and regular business reviews. You'll have the opportunity to work alongside leadership on a regular basis and gain experience and insight across multiple departments in a rapidly growing company. As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration.
Candidates must be based in the greater Atlanta area.
Key Responsibilities
Customer Relationship & Account Management
  • Serve as the primary point of contact for assigned customer accounts post-sale
  • Build trusted advisor relationships with customer stakeholders and executives
  • Lead onboarding, ongoing enablement, and regular business reviews

Adoption & Value Realization
  • Drive product adoption aligned to customer goals and use cases
  • Proactively identify risks to retention and take action to mitigate churn
  • Ensure customers clearly understand and achieve measurable value from Evident's solutions
  • Own solution design and configuration during implementation, translating customer risk/compliance requirements into platform configuration
  • Serve as the internal expert on how insurance and compliance requirements map to platform rules and decisioning logic

Renewals & Expansion
  • Own customer renewals
  • Identify and support expansion opportunities based on customer needs and outcomes
  • Maintain accurate forecasting and account health reporting

Cross-Functional Collaboration
  • Partner with Sales, Support, Product, and Engineering to advocate for customers
  • Provide structured feedback on customer trends, product gaps, and opportunities
  • Coordinate internal resources to resolve issues and deliver a strong customer experience

Operational Excellence
  • Maintain accurate account data, notes, and health metrics in CRM
  • Follow defined Customer Success processes while helping improve them over time
  • Contribute to playbooks, best practices, and scalable CS motions

Requirements
  • 3-6+ years of experience in Customer Success, Account Management, or a related client-facing role
  • Prior experience in an onboarding or implementation role
  • Experience managing a book of business with renewal and retention responsibility
  • Experience working with insurance certificates (COIs), policy documents, or contract/compliance requirements - ability to read & interpret coverage terms, limits, and endorsements
  • Ability to translate complex business or contractual requirements into system configurations (workflow rules, decisioning logic, or similar platform setup)
  • Strong communication and presentation skills, including executive-level conversations
  • Proven ability to manage multiple accounts and priorities simultaneously
  • Comfort working with CRM and CS platforms (Salesforce experience strongly preferred)
  • Experience in SaaS, B2B technology, identity, security, or compliance solutions
  • Familiarity with customer health scoring and success metrics
  • Experience supporting mid-market and/or enterprise customers
  • Data-driven mindset with the ability to translate insights into action

Why Evident?
• Our team solves a crucial problem with huge business potential together, and we are able to see exactly how our contribution affects customers!
• Competitive pay package, including base pay and stock options
• Full medical, dental, vision benefits and 401K
• Unlimited PTO
• Paid parental leave to support you and your family
• Home internet stipend, virtual events, & more!
• Recently named one of Atlanta's Coolest Companies & 50 on Fire by Atlanta Inno
• Recently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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