Customer Success Implementation Manager Jobs in Georgia

Description

Company Overview  

At Procure Analytics (PA), we are passionate about driving continuous value by utilizing cutting-edge technology and implementing customized solutions in various categories to service our 1275+ member companies.  

Headquartered in Atlanta, PA was founded to address the complex challenges of frequently ignored indirect and tail spend categories of Maintenance, Repair, and Operations (MRO), Packaging, and Freight. PA combines $2.5b+ of purchasing leverage and supplier relationships, together with dedicated advisors, proprietary analytics, and artificial intelligence, to drive ongoing value and supply chain resiliency for our members. PA's analytical and reporting tools offer the insight needed to optimize MRO, Packaging, and Freight - all at no cost to members.  

In the last decade, PA has grown from 2 employees and $5 million in total managed spend to over 100 employees and more than $2.5 billion dollars in spend, while maintaining its high-touch service model and member-focus.   

PA has a very collaborative, humble, and values-driven culture that upholds these guiding principles:  

• -Act with integrity and in compliance  
• -Drive value creation  
• -Be disciplined entrepreneurs  
• -Be innovative  
• -Be accountable  
• -Treat others with dignity and respect  

Strong Private Equity Ownership   

In December 2021, Genstar Capital invested in PA, along with a large rollover from Bregal Sagemount and the management team.
Genstar Capital is a leading private equity firm that has been actively investing in high-quality companies for over 30 years. Based in San Francisco, Genstar has developed a strong market reputation of working in partnership with management teams and its network of strategic advisors to build industry-leading businesses while generating outsized returns. Genstar's vision is to help build lasting, impactful companies that will continue to succeed well beyond their ownership.  

Genstar currently has approximately $33 billion of assets under management and targets investments focused on targeted segments of the software, industrials, healthcare, and financial services industries. In 2020, Genstar was ranked 2nd worldwide in aggregate private equity fund performance (out of 529 PE firms) and ranked 3rd in 2019 (out of 497 PE firms) by HEC-Dow Jones. For more information, please visit?www.gencap.com.  

The Opportunity  

Under the direction of the Implementation Senior Manager, the Implementation Manager is responsible for successfully onboarding new member companies.  The Implementation Manager reviews customer requirements and coordinates supplier support services, roll-out activities, and new member education and training during the first 100 days following a member joining the PA program.  

• -Builds relationships with member companies (customers) to understand each of their unique objectives and needs, serving as   their advocate and agent.  
• -In conjunction with supplier-led teams, manages roll-out and program implementation with new members, develops project plans and reports to assist in tracking and enhancing the new customer roll-out process.   
• -Coordinates the implementation of value-added programs, execution of on-site meetings, and all program details related to the new member onboarding process.   
• -Conducts overview and training presentations of offerings and the implementation process (either on-site at customer facility and/or via webinar).  Must be comfortable presenting in front of diverse audiences ranging from senior executives to plant workers.  
• -Builds relationships with supplier partners to drive mutual value and issue resolution.  
• -Problem-solves through leveraging relationships with internal partners, suppliers, and member companies.  
• -Identifies opportunities for the introduction of additional PA offerings within new customers  
• -Maintains accurate and up-to-date records pertaining to activity and opportunities, completing necessary implementation steps   
• -Other duties as assigned. Must be willing to travel up to 25- 50% of the time to member locations in North America.  

Requirements

The Person  

We are seeking bright, driven, and energetic candidates with strong account management and communication skills.  Excellent presentation skills, analytical skills, and customer service focus are necessary.  The candidate is expected to work independently with limited direction from leadership.  Must be results-oriented while paying close attention to detail.    

• -Bachelor's degree is required; a relevant Graduate degree or PMP certification is a plus  
• -4+ years of experience in account management, consulting, and/or project management is strongly preferred  
• -Experience in a manufacturing or consumer products company is a plus   
• -Must demonstrate the ability to manage multiple projects simultaneously and prioritize competing time commitments  
• -Exceptional verbal and written communication skills  
• -Adaptability and strong problem-solving skills  
• -Excellent active listening skills  
• -Ability to build rapport and collaborate with others internally and externally  
• -Ability to understand and use quantitative data to solve problems and create value  
• -Strong Excel and PowerPoint skills  
• -Administrative Excellence: must be able to capture notes, set agendas, and post meeting recaps for a wide-scale audience