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Customer Success Engineer Jobs in Madison, WI (NOW HIRING)

Zendesk

Senior AI Success Strategist

Madison, WI

... customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting * Demonstrated experience in using adoption and health ...

Zendesk

Senior AI Success Strategist

Madison, WI

... customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting * Demonstrated experience in using adoption and health ...

Appian Corporation

Principal Consultant

Madison, WI

$225K/yr

Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical ... A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree

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Customer Success Engineer information

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$24

$47

How much do customer success engineer jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for customer success engineer in Madison, WI is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.43 per hour, depending on experience, location, and employer.

What engineers make $200,000 a year?

Senior software engineers, especially those with specialized skills in areas like machine learning, cloud computing, or cybersecurity, can earn $200,000 or more annually. High-level roles often require extensive experience, advanced certifications, and proficiency with tools such as AWS, Azure, or programming languages like Python and Java.

What are Customer Success Engineers?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a Customer Success Engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, specialized skills, and often working in leadership or highly technical roles within competitive organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Engineer, and why are they important?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What is a customer success engineer?

A customer success engineer is a technical professional who works with clients to ensure they effectively use a company's products or services. They provide technical support, troubleshoot issues, and help optimize the customer experience, often using tools like CRM and support platforms. Strong communication skills and technical knowledge are essential for this role.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000, often with bonuses or commissions included.
What are popular job titles related to Customer Success Engineer jobs in Madison, WI? For Customer Success Engineer jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Customer Success Engineer jobs in Madison, WI look for? The top searched job categories for Customer Success Engineer jobs in Madison, WI are:
What cities near Madison, WI are hiring for Customer Success Engineer jobs? Cities near Madison, WI with the most Customer Success Engineer job openings:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Madison, WI as of July 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,753 per year, or $24.4 per hour.

Customer Success Manager

Extreme Engineering Solutions

Verona, WI • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Extreme Engineering Solutions (X-ES) is seeking an experienced and detail-oriented Account Management Professional to support our new and existing clients. In this role, team members will focus on managing quotations, processing orders, and general pre- and post-sale support, including managing a high volume of complex transactions and contractual commitments within an assigned territory. Project management responsibilities will also be part of the role, ensuring a timely and successful delivery to meet our clients' needs.
In addition to working with the Regional Sales Manager team and clients directly, this role is responsible for interfacing with internal cross-functional teams, which includes advocating to ensure client interests are represented within the company. Keys to success in this role will be strong communication, professional relationship-building, and an ability for critical thinking in risk- and situational-based contexts.
Duties and Responsibilities:
Interface with clients and various internal teams to help build and maintain client relationships and clients' perception of X-ES. This position also holds the responsibility of ensuring clients are kept up to date on pertinent information regarding company policies and product status.
Specific responsibilities include:
  • Author sales quotations while working with Regional Sales Managers and cross-functional teams to determine optimal product selection, pricing, and lead time.
  • Review, enter, and manage client sales orders and change orders through shipment, including communicating and driving contractual requirement resolution directly with clients.
  • Communicate, coordinate, and track schedules with cross-functional teams to ensure sales orders are fulfilled in accordance with contractual commitments and client expectations.
  • Develop strong relationships with key client contacts and working knowledge of client procurement policies and procedures.

Required Qualifications
  • Bachelor's degree in Business or related field, or Associate's degree with two years of relevant professional office environment work
  • Strong risk/situational-based critical thinking.
  • Ability to work efficiently in a self-directed environment with minimal supervision, effectively managing shifting priorities and adapting to changing demands.
  • A high level of organization with strong attention to detail.
  • Advanced computer skills with experience in Microsoft Office.
  • Ability to work onsite from our facility located at 9901 Silicon Prairie Parkway in Verona, WI.

Desired Qualifications:
  • Experience in a professional office environment working directly with clients and client contacts, minimum of two to five years' experience is strongly preferred.
  • Exceptional verbal, written, and interpersonal communication skills.
  • An outgoing, organized, and personable attitude.
  • Highly self-motivated and willing to take initiative in order to drive projects forward, with strong time management skills to ensure client deadlines are met.
  • Experience working with an ERP system.

Compensation and Benefits
X-ES offers a competitive compensation package and excellent benefits, including:
  • No-deductible, low-copay group health and dental insurance (90% employer paid)
  • Health and wellness benefits coverage eligibility begins on the first of the month following your start date
  • Life insurance and long-term disability insurance (100% employer paid)
  • Paid time off, plus eight paid holidays a year
  • 401(k) employer match up to 4%, subject to plan terms & waiting periods. Roth option is available.
  • Participation in the 100% employee-owned Employee Stock Ownership Plan (ESOP) at no cost to employees

X-ES also takes a casual, small-business approach to company culture. At our state-of-the-art office and manufacturing facility located in Madison's growing tech corridor, there's no formal dress code, flexible day shift scheduling, and dedicated personal workspaces. Our employees kick back at regular company events and enjoy lunches from local pizza places and food carts. At X-ES, we strive to offer a comfortable, relaxed environment for our employees to do their best work.
About X-ES
When "rugged enough" isn't rugged enough for embedded computing systems, industry leaders in the military, aerospace, industrial, and commercial sectors turn to Extreme Engineering Solutions (X-ES). Because we strive to be the premier provider of mission-critical embedded products while delivering exceptional levels of customer and employee satisfaction, we hire strong contributors and give them space to thrive. As a 100% employee-owned company, our employees both drive and directly benefit from our success. Together, we meticulously design and build products that stand up to some of the most extreme conditions on the planet.
X-ES is located on the far west side of Madison, WI. The company designs and manufactures rugged embedded computing solutions for a variety of applications. For more information, visit www.xes-inc.com.
X-ES is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.
All X-ES job postings and application procedures are posted in compliance with Section 39.08 of the Madison General Ordinances.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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