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Customer Success Engineer Jobs in Ohio (NOW HIRING)

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Strategic Customer Success Manager

Dayton, OH · On-site

... Customer Success Manager to join our team at a pivotal moment in our AI transformation. In this ... Serve as a cross-functional liaison, working closely with Sales, Product, Support, and Engineering ...

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... September 27, 2026 Engineering postings close: October 2, 2026 Interviews: Early to mid October ...

Workiva

Spring 2027 Intern - Customer Success

Toledo, OH · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... September 27, 2026 Engineering postings close: October 2, 2026 Interviews: Early to mid October ...

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... September 27, 2026 Engineering postings close: October 2, 2026 Interviews: Early to mid October ...

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... September 27, 2026 Engineering postings close: October 2, 2026 Interviews: Early to mid October ...

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... September 27, 2026 Engineering postings close: October 2, 2026 Interviews: Early to mid October ...

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All JobsCustomer Success Engineer JobsCustomer Success Engineer Jobs in Ohio

Customer Success Engineer information

See Ohio salary details

$10

$23

$45

How much do customer success engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer success engineer in Ohio is $23.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $23.99 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What are popular job titles related to Customer Success Engineer jobs in Ohio?

For Customer Success Engineer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Success Engineer jobs in Ohio look for?

The top searched job categories for Customer Success Engineer jobs in Ohio are:

What cities in Ohio are hiring for Customer Success Engineer jobs?

Cities in Ohio with the most Customer Success Engineer job openings:

Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Ohio as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $47,886 per year, or $23 per hour.

Intern, Customer Support and Customer Success

New Hampshire, OH • On-site

Harris
Accounting Services • 1 - 5K employees
Learn more about Harrisexternal

$22 - $25/hr

Part-time

Re-posted 18 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success .

What your impact will be:

  • Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
  • Provide technical support to eScholar customers and help manage incoming support issues through eScholar's incident management system.
  • Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
  • Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
  • Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
  • Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
  • Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
  • Participate in functional and technical design sessions.
  • Gather end-user requirements for data pipelines, reporting, and operational improvements.
  • Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.

What we are looking for:

  • Proficient in SQL
  • Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
  • Experience with Python and other programming languages
  • Experience with AWS or Azure cloud-hosted applications
  • Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
  • Experience with version control and functional testing
  • Experience with SQL Server, Postgres and Oracle
  • Experience creating technical documentation
  • Some prior experience with the education sector through internships

What will help you stand out:

  • Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
  • Interest in support operations, incident management, and continuous process improvement
  • Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
  • Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
  • Attention to detail and strong verbal and written communication skills
  • Ability to work collaboratively and independently
  • Pursuing a BA/BS degree in Computer Science or a related field

Pay rate: $22.00 - $25.00 USD per hour

What Harris Computer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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