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Customer Success Associate Jobs in Waterloo, ON (NOW HIRING)

Glentel

Sales Associate

Brantford, ON

CA$45K - CA$70K/yr

... associates have earned significantly more). * New: Maternity Leave TopUp Program: Were proud to ... success in customer-facing roles. Your Playground What You Will Do * Deliver Solutions: Provide ...

Glentel

Sales Associate

Brantford, ON · On-site

CA$45K - CA$70K/yr

... associates have earned significantly more). * New: Maternity Leave TopUp Program: Were proud to ... success in customer-facing roles. Your Playground What You Will Do * Deliver Solutions: Provide ...

Glentel

Sales Associate

Kitchener, ON

CA$45K - CA$70K/yr

... associates have earned significantly more). * New: Maternity Leave TopUp Program: Were proud to ... success in customer-facing roles. Your Playground What You Will Do * Deliver Solutions: Provide ...

Glentel

Sales Associate

Cambridge, ON

CA$45K - CA$70K/yr

... associates have earned significantly more). * New: Maternity Leave TopUp Program: Were proud to ... success in customer-facing roles. Your Playground What You Will Do * Deliver Solutions: Provide ...

Glentel

Sales Associate

Cambridge, ON

CA$45K - CA$70K/yr

... associates have earned significantly more). * New: Maternity Leave TopUp Program: Were proud to ... success in customer-facing roles. Your Playground What You Will Do * Deliver Solutions: Provide ...

Glentel

Sales Associate

Waterloo, ON

CA$45K - CA$70K/yr

... associates have earned significantly more). * New: Maternity Leave TopUp Program: Were proud to ... success in customer-facing roles. Your Playground What You Will Do * Deliver Solutions: Provide ...

Glentel

Sales Associate

Guelph, ON

CA$45K - CA$70K/yr

... associates have earned significantly more). * New: Maternity Leave TopUp Program: Were proud to ... success in customer-facing roles. Your Playground What You Will Do * Deliver Solutions: Provide ...

BoxLunch & Hot Topic

Sales Associate

Kitchener, ON · On-site

CA$17.60 - CA$18.10/hr

As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your ...

Foot Locker

Sales Associate

Milton, ON · On-site

Sales Associates act as friendly brand ambassadors, helping customers find the right styles and ... What Success Looks Like Engagement: Bring hustle to the floor, move with purpose, and stay ...

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Showing results 41-60

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Waterloo, ON

Customer Success Associate information

See Waterloo, ON salary details

$21.4K

$42.3K

$62.5K

How much do customer success associate jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success associate in Waterloo, ON is $42,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,362.00 and $46,618.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Waterloo, ON? The most popular types of Customer Success jobs in Waterloo, ON are:
What are popular job titles related to Customer Success Associate jobs in Waterloo, ON? For Customer Success Associate jobs in Waterloo, ON, the most frequently searched job titles are:
What cities near Waterloo, ON are hiring for Customer Success Associate jobs? Cities near Waterloo, ON with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Waterloo, ON as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,346 per year, or $20.4 per hour.

Sales Associate

Glentel

Brantford, ON

CA$45K - CA$70K/yr

Full-time

Medical, Dental, PTO

Re-posted 22 days ago

Job description

Why Youll Love Working Here

AtWIRELESSWAVE, we bring the latest from Apple, Samsung, Google, and more to customers nationwide. Backed by Glentel Inc.- a billion-dollar company owned by Bell and Rogers- we're the go-to destination for choice and connectivity, and were proud to be recognized as a Best Place to Work by HR Director Magazine. Join us in a rewarding, people-first environment where opportunity and growth are always within reach!

What We Offer

  • Annual Earnings:Typically ranging from$45,000 to $70,000+, including hourly rate plus uncapped commissions (The lower end reflects new team members during their learning period, while experienced associates have earned significantly more).
  • New: Maternity Leave TopUp Program:Were proud to introduce a new benefit designed to support employees during one of lifes most important milestones. Our Maternity Leave TopUp Program provides additional financial support so you can focus on what matters most: your growing family.
  • Well-Being:Medical & dental benefits, flexible scheduling, sick days, EFAP, and 3 weeks' vacation.
  • Extras:RRSP matching, discounts on your wireless/residential services, accessories, and more!
  • Support:Award-winning training, tools, resources, and coaching needed to help you succeed.
  • Career Opportunities:Industry-leading development programs- we promote our managers from within!
  • Inclusivity:A community that values and encourages diversity, inclusion, and respect, supported by initiatives from our ERGs.

Who You Are

  • Customer-focused:You have a passion for finding the right solutions for customers.
  • Connector:You're skilled at building relationships and have effective communication skills.
  • Tech-Savvy:You're interested in the wireless industry and comfortable using technology and social media.
  • Goal-Driven:You're motivated to learn, grow, and achieve targets in a performance-driven environment.
  • Flexible:You have a good work ethic and can adapt in a fast-paced, ever-changing industry.
  • Team-Player:You collaborate, share knowledge, support your peers, and enjoy friendly competition.
  • Dependable & Experienced:You're available for full-time work, including evenings and weekends, with 1-2 years of proven success in customer-facing roles.

Your Playground

What You Will Do

  • Deliver Solutions:Provide personalized support that helps customers find the right wireless and residential products and services.You have a passion for finding the right solutions for customers.
  • Be the Expert:Complete training and stay up-to-date on products, networks, promotions, and industry trends so customers can count on you for the latest knowledge.
  • Create Experience:Turn every interaction into an exceptional experience that earns customer loyalty, repeat business, and referrals.
  • Drive Results:Achieve and exceed sales targets while staying adaptable to business needs and contributing to the success of your store and district.
  • Live Our Values:Demonstrate trust, respect, ownership, passion, humility, and integrity in everything you do.

GLENTEL is an equal-opportunity employer and we are committed to creating a diverse and inclusive environment. We encourage our employees to participate in our employee resource groups: LGBTQ2S+, Women, and Black, Indigenous, People of Colour (BIPOC). At WIRELESSWAVE, we celebrate differences, and we invite you to be a part of our team.

GLENTEL Inc. (dba WIRELESSWAVE, Tbooth wireless, WIRELESS etc., WAVE SANS FIL, la cabine T sans-fil and SANS-FIL etc.) encourages applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial accessibility legislation, please advise us if you need accommodation in order to participate in the recruitment process. Any information you provide relating to accommodation will be addressed confidentially.

Skills
Retail
Sales
customerservice