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Customer Success Associate Jobs in Waterloo, ON (NOW HIRING)

Royal Bank of Canada

Marketing Associate

Waterloo, ON

CA$37K - CA$50K/yr

By centralizing marketing presentation development, the Marketing Associate will enable the ... Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal ...

RONA+

Customer Service Associate

Kitchener, ON · On-site

Your focus on service and ability to keep our store well organized will enable you to access a rewarding job while actively contributing to our success. Your role: * Assist customers with their ...

Leon's Furniture

Full Time Sales Associate ON

Guelph, ON · On-site

CA$55K - CA$100K/yr

Leon's is currently looking for a self-motivated Full Time Sales Associate who is enthusiastic ... level of customer service possible. Our success is built on a diverse group of people coming ...

ULINE

Warehouse Associate

Milton, ON

CA$31.25 - CA$35/hr

Warehouse Associate Pay from $31.25 to $35.00 per hour with significant growth and earning ... success. Position Responsibilities * Pick customer order items and package them for same day ...

Uline

Warehouse Associate

Milton, ON

CA$31.25 - CA$35/hr

Warehouse Associate Pay from $31.25 to $35.00 per hour with significant growth and earning ... success. Position Responsibilities * Pick customer order items and package them for same day ...

ULINE

Warehouse Associate

Cambridge, ON

CA$31.25 - CA$35/hr

Warehouse Associate Pay from $31.25 to $35.00 per hour with significant growth and earning ... success. Position Responsibilities * Pick customer order items and package them for same day ...

Glentel

Sales Associate

Kitchener, ON

CA$45K - CA$70K/yr

... associates have earned significantly more). * New: Maternity Leave TopUp Program: Were proud to ... success in customer-facing roles. Your Playground What You Will Do * Deliver Solutions: Provide ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Waterloo, ON

Customer Success Associate information

See Waterloo, ON salary details

$21.4K

$42.3K

$62.5K

How much do customer success associate jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success associate in Waterloo, ON is $42,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,362.00 and $46,618.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Waterloo, ON? The most popular types of Customer Success jobs in Waterloo, ON are:
What are popular job titles related to Customer Success Associate jobs in Waterloo, ON? For Customer Success Associate jobs in Waterloo, ON, the most frequently searched job titles are:
What cities near Waterloo, ON are hiring for Customer Success Associate jobs? Cities near Waterloo, ON with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Waterloo, ON as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,346 per year, or $20.4 per hour.

Customer Services Associate

Woodbine Entertainment

Milton, ON

CA$18 - CA$19/hr

Part-time

Re-posted 4 days ago

Job description

A NEW BREED OF ENTERTAINMENT

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing - and also among the most exciting and diverse entertainment facilities on the globe.

Woodbine Entertainment is currently looking for Customer Service Associates who are fun, customer-focused and committed to providing our guests with winning experiences!

This position is extremely important to Woodbine's success. By working together with your team members, you will exceed our guests' expectations each and every time and most importantly, have fun while doing so.

Your main responsibilities will be to address all customer product and service needs and be required to accurately process all customer transactions through OLG lottery terminal and point of sale systems.

Our ideal candidate is going to have a strong passion to wow our guests, great communication skills, a friendly and outgoing attitude, be able to work in a fast paced environment and be willing to maximize their potential. At Woodbine, the opportunities are endless, so come join a company that makes work awesome!

What are we looking for:

  • Must be able to work afternoon and evening shifts, including weekends

  • Proven ability to deal professionally and courteously with customers

  • Working knowledge of cash register and tendering procedures

  • Proven accuracy in performing basic mathematical calculations

  • Ability to communicate effectively in English (oral and written)

  • Ensure uniform and appearance consistently comply with company standards

Reason for Vacancy: Replacement

Pay: The target hiring pay range for this position is$18.00 to $19.00 per hour. This range is not a guarantee of compensation. Final placement within the range depends on factors such as internal equity, market conditions, and the candidate's experience, skills, and qualifications relevant to the role.

We use AI-powered resume screening software to help identify qualified candidates based on the criteria in this job posting. All applications prioritized by the system are subsequently reviewed by our hiring team to ensure a fair and human-centered selection process

Diversity, Equity, Inclusion and Belonging

Be Yourself.

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.

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