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Customer Success Associate Jobs in Washington, DC

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Montage Marketing Group

Associate, Client Success

Rockville, MD · On-site +1

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Client Success Associate partners with project leads, internal teams, and client stakeholders ... Familiarity with project management and collaboration tools such as Box, CRM systems, Wrike ...

Platform9

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...

OneArc

Customer Success Engineer

Mclean, VA

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...

Enhesa

Customer Success Director

Arlington, VA · On-site

Overview of the position The Customer Success Director is a key leadership role, responsible for leading Enhesa's customer success team in support of client retention, customer value, service ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Citian

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...

acams

Customer Success Specialist

Washington, DC · Hybrid

We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...

acams

Customer Success Specialist

Washington, DC · Hybrid

We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Job Summary Granicus is seeking a Customer Success Consultant - Strategic Accounts (CSC) - to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value ...

Granicus, LLC

Customer Success Consultant

Washington, DC

$60K - $73K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Granicus is seeking a Customer Success Consultant - Strategic Accounts (CSC) - to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our ...

Cvent

Director, Customer Success

Tysons, VA · On-site

Lead and evolve Cvent's Customer Success strategy to drive measurable outcomes across onboarding, adoption, retention, and expansion for a global portfolio of event technology customers. * Own net ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

  • Dental

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Washington, DC

Customer Success Associate information

See Washington, DC salary details

$20.9K

$60K

$105.3K

How much do customer success associate jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer success associate in Washington, DC is $59,995.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,200.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Washington, DC?

The most popular types of Customer Success jobs in Washington, DC are:

What are popular job titles related to Customer Success Associate jobs in Washington, DC?

For Customer Success Associate jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Washington, DC look for?

The top searched job categories for Customer Success Associate jobs in Washington, DC are:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Washington, DC as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $59,995 per year, or $28.8 per hour.

Manager, Customer Success

Beyond SOF

Washington, DC • On-site

Other

Re-posted 4 days ago

Job description

Customer Success Manager

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success solutions.

Main Responsibilities and Duties:

  • Lead and manage the customer success team.
  • Oversee customer success projects and ensure successful implementation.
  • Develop and implement customer success strategies and plans.
  • Collaborate with other departments to enhance customer satisfaction.
  • Lead the integration of quantum technologies into customer success initiatives. Ensure the customer success team is equipped with the necessary knowledge to assist customers with quantum-related inquiries and issues.

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