Customer Success Associate Jobs in Temecula, CA (NOW HIRING)

Location: Carlsbad, California, United States

Compensation: $70,000 - 100,000 USD / year

Job Tags: Product

Airspace is a tech-enabled freight forwarder that redefines how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission‑critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

Airspace has been rated one of America's best Startup Employers, listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time‑critical logistics.

We are looking for an Associate Technical Product Manager, Integrations to own and deliver system integrations between the Airspace platform and our customers' existing technology ecosystems. This role sits between what our customers need and what our platform delivers. You will work directly with customer technical teams to understand their systems, design the right integration approach, and guide our engineers through implementation.

You will own the how: how data should flow between systems, how APIs and EDI connections should be structured, how we prototype and validate before we build. You'll work across REST APIs, EDI feeds, TMS platforms, tracking devices, and partner systems to get critical shipment data flowing reliably into Airspace. When you see three customers needing the same thing, you'll identify the pattern and advocate to turn it into a repeatable capability.

• Work directly with customer technical teams to understand their systems, data flows, and integration requirements, then design the integration approach that connects their world to Airspace.
• Prototype integration concepts to validate approaches early, before committing engineering resources to full implementation.
• Evaluate new integration requests and provide technical recommendations. Not just 'can we do it' but 'here's how we should do it and why.'
• Define data mapping, API contracts, EDI specifications, and webhook configurations that engineers can build against.

• Translate solution designs into clear technical specifications that engineering teams can execute against. You are the bridge between customer requirements and engineering implementation.
• Work alongside engineers during development to answer questions, resolve ambiguities, and ensure the implementation matches the designed solution.
• Review work‑in‑progress to catch issues early. You own the integrity of the solution from design through go‑live.
• Coordinate across internal teams (engineering, data science, operations) and external customer technical teams throughout delivery.

• Identify repeating integration patterns across customers and recommend platform investments: new public API endpoints, standardized data formats, self‑service documentation, and reusable integration templates.
• Contribute to an evolving integration playbook that captures proven approaches, lessons learned, and accelerators for future integrations.
• Help define what 'self‑service integration' looks like for Airspace. What documentation, tools, and APIs would enable customers to connect their systems with minimal hands‑on support?
• Stay current on integration technologies and advocate for modern approaches that reduce implementation time and maintenance burden.

• Serve as the primary technical point of contact for active integrations. You're the person customers call when they have questions about how the integration works.
• Communicate progress, technical decisions, and tradeoffs to internal stakeholders across product, engineering, operations, and customer success.
• Keep alignment between what customers expect and what we're delivering. Proactively flag gaps, risks, or opportunities to expand scope.

• Own the integration validation process. Define test plans, coordinate UAT with customers, and ensure integrations work correctly before go‑live.
• Establish quality standards for integration deployments, including data validation, error handling, and performance benchmarks.
• Monitor integration health post‑deployment and drive resolution of data quality or connectivity issues.
• Create and maintain documentation for each integration: technical specifications, data mapping guides, operational runbooks, and troubleshooting procedures.

• 2+ years of experience designing and delivering system integrations in a SaaS, logistics technology, or enterprise software environment. You've owned the 'how,' not just the timeline.
• Hands‑on experience with integration technologies: REST APIs, EDI, webhooks, data mapping, ETL processes. You don't need to write production code, but you need to be able to read an API spec, sketch a data flow, and prototype a connection.
• Demonstrated ability to work directly with customer technical teams to understand their systems and design integration approaches. Not just gathering requirements, but co‑designing solutions.
• Strong technical communication skills. Comfortable whiteboarding with engineers, presenting to customers, and writing specs that both audiences can follow.
• Experience guiding engineering teams through implementation of your designs. You know how to write a spec that doesn't leave engineers guessing.
• Ability to manage multiple concurrent integrations at different stages. You maintain clarity on priorities and status across projects.
• Strong documentation instincts. If it's not written down, it didn't happen.
• Bachelor's degree in Computer Science, Information Systems, Business, or a related field required.

• Experience in logistics, supply chain, or transportation technology.
• Familiarity with TMS (Transportation Management System) platforms and logistics data standards.
• Experience prototyping integration concepts or building proof‑of‑concept implementations.
• Experience in healthcare logistics or medical device supply chain integrations.
• Familiarity with modern API design practices and developer experience (API documentation, SDKs, self‑service tooling).

• Salary range: $70K - $100K
• High‑quality health, dental, and vision plan options
• Open PTO
• 401K with company match