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Customer Success Associate Jobs in Pewaukee, WI (NOW HIRING)

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site

$17 - $23/hr

... customer success. What you'll be doing * Drive a high conversion rate of opportunities within ... Inclusive culture with associate-led Business Resource Groups * 112 Hours of PTO and Holiday ...

Riverside Payments

Be Seen First

Customer Service Sales Associate

Milwaukee, WI · On-site

$75K - $95K/yr

We'll set you up for success and be there with you every step of the way. Come as you are, bring ... Customer Service & Sales Associate Expectations: * Help local business owners save money on their ...

Halma plc

Customer Experience Associate

Sussex, WI · On-site

$16 - $21.50/hr

Customer Experience Associate Help grow a safer, cleaner, healthier future for everyone, every day ... Success will be measured by achieving personal and team qualitative and quantitative targets while ...

Hertz

Customer Service Associate

Milwaukee, WI · On-site

$17/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... and our success and reputation as a company. Individuals are encouraged to apply for positions ...

Hertz

Customer Service Associate

Milwaukee, WI · On-site

$17/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... and our success and reputation as a company. Individuals are encouraged to apply for positions ...

Staples, Inc.

Customer Service Representative

Burlington, WI

$17 - $23/hr

... customer success. What you'll be doing: • Drive a high conversion rate of opportunities within ... We Offer: • Base pay plus Incentive Opportunity • Inclusive culture with associate-led Business ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Pewaukee, WI

Customer Success Associate information

See Pewaukee, WI salary details

$18.1K

$51.9K

$91K

How much do customer success associate jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success associate in Pewaukee, WI is $51,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $64,100.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Pewaukee, WI? The most popular types of Customer Success jobs in Pewaukee, WI are:
What job categories do people searching Customer Success Associate jobs in Pewaukee, WI look for? The top searched job categories for Customer Success Associate jobs in Pewaukee, WI are:
What cities near Pewaukee, WI are hiring for Customer Success Associate jobs? Cities near Pewaukee, WI with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Pewaukee, WI as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $51,854 per year, or $24.9 per hour.

Customer Service Representative

Staples, Inc.

Burlington, WI • On-site

$17 - $23/hr

Full-time

Retirement, PTO

Re-posted 22 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 630 frontline employees who took The Breakroom Quiz

427th of 732 rated retailers

Job description

Staples is business to business. You’re what binds us together.

Quill makes the job of ordering supplies easier and more rewarding. From everyday office essentials to technology, cleaning products, and more, we support businesses of all sizes with an exceptional customer experience. As an Inside Sales Furniture Specialist, you’ll partner closely with sales teams and internal business units to support both new and existing customers—helping them discover the right solutions while positioning Quill to win profitable deals. This is a great opportunity for someone who thrives in a sales-driven environment, enjoys consultative conversations, and wants to make a measurable impact on customer success.

What you’ll be doing

  • Drive a high conversion rate of opportunities within approved margin guidelines.
  • Meet or exceed net sales and margin goals.
  • Support high-value accounts by partnering with Account Managers and Key Account Managers (up to $5M accounts) to secure one-time and recurring projects.
  • Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat.
  • Develop and maintain strong knowledge of Quill’s specialized product offerings, pricing, and solutions.
  • Meet phone time and dial expectations to stay consistently engaged with customers.
  • Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline SOPs.
  • Collaborate with cross‑functional partners such as sales teams, merchants, and vendors.
  • Educate customers on relevant Quill.com features and benefits based on category needs.
  • Increase net sales and share of wallet through consolidation efforts and trusted advisor relationships.

What you bring to the table

  • A highly driven, competitive, results‑oriented mindset with strong communication and persuasion skills.
  • Ability to excel in an environment that requires adaptability and comfort with change.
  • Strong presentation skills.
  • Self-starter with a results-focused approach.
  • Excellent time management and organizational capabilities.
  • Curiosity and willingness to ask questions, viewing challenges as opportunities.
  • Persistence and resilience—the ability to handle rejection and keep going.
  • Customer‑first mindset.
  • Desire to positively influence team culture and support colleagues.
  • Ability to think dynamically and remain calm under pressure.
  • Commitment to continuous improvement and sharing best practices.

What’s needed – Basic Qualifications

  • At least 12 months of relevant experience in sales or customer service.
  • High School Diploma or GED.

What’s needed – Preferred Qualifications

  • Thorough knowledge of furniture category‑specific products and services and large volume quotes

We Offer

  • Inclusive culture with associate-led Business Resource Groups
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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