Customer Success Manager
$105K - $110K/yr
Your Role We are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function. This role will own the end to end ...
New
Customer Success Manager
$105K - $110K/yr
Your Role We are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function. This role will own the end to end ...
New
Customer Success Manager
San Francisco, CA · On-site
$75K - $90K/yr
Medical
Dental
Vision
Retirement
PTO
Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...
Customer Success Manager
San Francisco, CA · On-site
$75K - $90K/yr
Medical
Dental
Vision
Retirement
PTO
Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
Customer Success Manager
$70 - $100/hr
Are you a customer success professional who thrives in client-facing, fast-paced environments and enjoys helping enterprise teams adopt technology, improve operations, and scale programs successfully?
Customer Success Manager
$70 - $100/hr
Are you a customer success professional who thrives in client-facing, fast-paced environments and enjoys helping enterprise teams adopt technology, improve operations, and scale programs successfully?
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
Customer Success Manager
San Francisco, CA · On-site
$165K - $180K/yr
Medical
Dental
Vision
Retirement
PTO
We're looking for a Customer Success Manager (CSM) to ensure our customers successfully adopt and scale our platform. This role sits at the intersection of customers, product, and deployments ...
Customer Success Manager
San Francisco, CA · On-site
$165K - $180K/yr
Medical
Dental
Vision
Retirement
PTO
We're looking for a Customer Success Manager (CSM) to ensure our customers successfully adopt and scale our platform. This role sits at the intersection of customers, product, and deployments ...
Customer Success Manager
San Francisco, CA · On-site
$175K - $200K/yr
Medical
Dental
Vision
Life
Retirement
Customer Success Manager Position Type: Full-Time / Exempt Reports To: Chief Revenue Officer Location: Remote (California) -- field-based, with regular travel across the assigned territory Department:
New
Customer Success Manager
San Francisco, CA · On-site
$175K - $200K/yr
Medical
Dental
Vision
Life
Retirement
Customer Success Manager Position Type: Full-Time / Exempt Reports To: Chief Revenue Officer Location: Remote (California) -- field-based, with regular travel across the assigned territory Department:
New
Customer Success Manager
San Francisco, CA · On-site
$130K - $140K/yr
Customer Success Manager San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup Compensation: $130,000-$140,000 Base Salary | $150,000 OTE + Equity Our client is a rapidly growing ...
Customer Success Manager
San Francisco, CA · On-site
$130K - $140K/yr
Customer Success Manager San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup Compensation: $130,000-$140,000 Base Salary | $150,000 OTE + Equity Our client is a rapidly growing ...
Customer Success Manager
San Francisco, CA · On-site
Medical
Dental
Vision
Retirement
PTO
We're looking for a Customer Success Manager (CSM) to ensure our customers successfully adopt and scale our platform. This role sits at the intersection of customers, product, and deployments ...
Customer Success Manager
San Francisco, CA · On-site
Medical
Dental
Vision
Retirement
PTO
We're looking for a Customer Success Manager (CSM) to ensure our customers successfully adopt and scale our platform. This role sits at the intersection of customers, product, and deployments ...
Customer Success Manager
San Francisco, CA · On-site
$300/day
Medical
Dental
Vision
About the Role Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship-from onboarding ...
Customer Success Manager
San Francisco, CA · On-site
$300/day
Medical
Dental
Vision
About the Role Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship-from onboarding ...
Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...
Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...
Customer Success Manager
San Francisco, CA · On-site
$165K - $230K/yr
Medical
Dental
Vision
About the Role Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship-from onboarding ...
Customer Success Manager
San Francisco, CA · On-site
$165K - $230K/yr
Medical
Dental
Vision
About the Role Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship-from onboarding ...
Customer Success Manager
San Francisco, CA · On-site
$97K - $120K/yr
Medical
Dental
Vision
PTO
Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market customers adopt, engage with, and realize value from Hover's product suite. This is a scaled Customer ...
Customer Success Manager
San Francisco, CA · On-site
$97K - $120K/yr
Medical
Dental
Vision
PTO
Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market customers adopt, engage with, and realize value from Hover's product suite. This is a scaled Customer ...
Customer Success Engineer
San Francisco, CA · On-site
$135K - $150K/yr
Medical
Dental
Vision
Retirement
PTO
About the Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You'll partner directly with ...
Customer Success Engineer
San Francisco, CA · On-site
$135K - $150K/yr
Medical
Dental
Vision
Retirement
PTO
About the Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You'll partner directly with ...
Customer Success Manager Responsibilities We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory.
Customer Success Manager Responsibilities We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory.
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
Customer Success Manager
San Francisco, CA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Customer Success Manager Role Summary We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the ...
Customer Success Manager
San Francisco, CA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Customer Success Manager Role Summary We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the ...
Customer Success Manager
San Francisco, CA · On-site
$105K - $110K/yr
Medical
Retirement
PTO
Customer Success Manager San Francisco, California What We Do Insurance is a $10T industry still running on PDFs, email threads, and manual reconciliation. Ascend is changing that. We built the first ...
Customer Success Manager
San Francisco, CA · On-site
$105K - $110K/yr
Medical
Retirement
PTO
Customer Success Manager San Francisco, California What We Do Insurance is a $10T industry still running on PDFs, email threads, and manual reconciliation. Ascend is changing that. We built the first ...
Customer Success Engineer
San Francisco, CA · On-site +1
Medical
Dental
Vision
We have more customer stories than we can tell! We're hiring a Customer Success Engineer to help our enterprise customers successfully deploy and scale AI voice agents in production. You'll become ...
Customer Success Engineer
San Francisco, CA · On-site +1
Medical
Dental
Vision
We have more customer stories than we can tell! We're hiring a Customer Success Engineer to help our enterprise customers successfully deploy and scale AI voice agents in production. You'll become ...
Customer Success Associate information
See Novato, CA salary details
$21.7K - $29.7K
6% of jobs
$29.7K - $37.6K
9% of jobs
$44.8K is the 25th percentile. Wages below this are outliers.
$37.6K - $45.6K
10% of jobs
$45.6K - $53.5K
9% of jobs
The median wage is $61.5K / yr.
$53.5K - $61.5K
15% of jobs
$61.5K - $69.4K
21% of jobs
$73.4K is the 75th percentile. Wages above this are outliers.
$69.4K - $77.4K
8% of jobs
$77.4K - $85.3K
13% of jobs
$85.3K - $93.3K
4% of jobs
$93.3K - $101.2K
2% of jobs
$101.2K - $109.2K
2% of jobs
$21.7K
$62.2K
$109.2K
How much do customer success associate jobs pay per year?
As of Aug 16, 2026, the average yearly pay for customer success associate in Novato, CA is $62,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $76,900.00 per year, depending on experience, location, and employer.
What is a customer success associate?
A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.
What is a customer success associate?
Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.
What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?
To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.
How does a customer success associate typically interact with other departments to resolve client issues?
As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.
What is the difference between Customer Success Associate vs Customer Support Specialist?
| Aspect | Customer Success Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree; experience in customer service or account management | Often a high school diploma or equivalent; customer service experience preferred |
| Work Environment | Proactive engagement with clients, focusing on retention and growth | Reactive support, resolving customer issues and inquiries |
| Employer & Industry Usage | Used in SaaS, tech, and subscription-based companies | Common across various industries including tech, retail, and service sectors |
The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Novato, CA?
The most popular types of Customer Success jobs in Novato, CA are:
What job categories do people searching Customer Success Associate jobs in Novato, CA look for?
The top searched job categories for Customer Success Associate jobs in Novato, CA are:
What cities near Novato, CA are hiring for Customer Success Associate jobs?
Cities near Novato, CA with the most Customer Success Associate job openings:
Ascend Transportation rating
8.1
Based on 5 frontline employees who took The Breakroom Quiz
Job description
Your Role
We are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function. This role will own the end to end lifecycle of Ascend's highest value customers, serving as a trusted advisor to senior stakeholders while ensuring strong adoption, retention, and expansion. You'll balance hands-on account management with long-term thinking by building repeatable motions, surfacing customer insights, and partnering cross functionally to drive durable growth.
Responsibilities will includeObjective #1: In your first 30 days, you will:- Dive deep into Ascend's product, customer segments, and current Customer Success processes and tools
- Build foundational relationships with internal partners across Sales, Product, and Product Support
- Begin developing your approach to managing relationships and driving value for sophisticated insurance organizations
- Own a portfolio of mid-market and enterprise customers, running regular touch-points with executive stakeholders and day to day users
- Develop a strong understanding of your customers' workflows, goals, and success metrics with actionable insights to improve adoption and outcomes
- Lead core customer operations including business reviews, feature rollouts, and coordination of complex issues with Product Support
- Fully own the post implementation customer lifecycle including renewals and expansion motions in partnership with Sales and Product
- Act as the voice of the customer internally by surfacing trends, risks, and opportunities to inform product and process decisions
- Help define and refine scalable Customer Success best practices that enable Ascend to deliver a world class enterprise customer experience
- 3+ years of experience in related roles
- Prior experience managing high value enterprise customer relationships in B2B SaaS or Fintech environments
- Comfortable operating in the ambiguity and pace of a high growth startup
- Strong written and verbal communication skills with the ability to navigate executive level conversations and complex subject matter
- A consultative, relationship first approach to customer success with a proven track record of renewals and expansion
- Background in insurance, financial services, or fintech is a plus
Base Salary Range: $105,000-110,000
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