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Customer Success Associate Jobs in Miami, FL (NOW HIRING)

HelloGov AI

Customer Success Specialist

Miami, FL · On-site

$50K/yr

Success here means keeping customers on track, resolving concerns quickly, and providing a positive customer experience. Requirements * Make 200 direct outbound calls daily to customers * Guide ...

HelloGov AI

Customer Success Specialist

Miami, FL · On-site

$50K/yr

Success here means keeping customers on track, resolving concerns quickly, and providing a positive customer experience. Requirements * Make 200 direct outbound calls daily to customers * Guide ...

HelloGov AI

Customer Success Specialist

Miami, FL · On-site

$50K/yr

Success here means keeping customers on track, resolving concerns quickly, and providing a positive customer experience. Requirements * Make 200 direct outbound calls daily to customers * Guide ...

Vizrt

Senior Customer Success Manager

Miami, FL · On-site

Own the success strategy for a portfolio of strategic and complex AMECS customers, including clear outcomes, value plans, stakeholder maps, engagement cadence, risks and growth signals.  * Build ...

Candex

RVP, Customer Success

Miami, FL · Remote

The Role Candex is hiring an RVP, Customer Success to manage and develop customer relationships that drive retention, loyalty and growth worldwide. You'll thrive in a high-growth startup, have deep ...

Vizrt

Senior Customer Success Manager

Miami, FL · On-site

Own the success strategy for a portfolio of strategic and complex AMECS customers, including clear outcomes, value plans, stakeholder maps, engagement cadence, risks and growth signals. * Build ...

Vizrt

Senior Customer Success Manager

Miami, FL · On-site

Own the success strategy for a portfolio of strategic and complex AMECS customers, including clear outcomes, value plans, stakeholder maps, engagement cadence, risks and growth signals. * Build ...

Vizrt

Senior Customer Success Manager

Miami, FL · On-site

$180 - $280/hr

Own the success strategy for a portfolio of strategic and complex AMECS customers, including clear outcomes, value plans, stakeholder maps, engagement cadence, risks and growth signals. * Build ...

Panaya

Customer Success Manager, Brazil

Miami, FL

As a Customer Success Manager, you are responsible for managing all aspects of the company's relationship with its existing customers. You will be responsible for ensuring customer satisfaction and ...

Amadeus

Customer Success Management Lead

Miami, FL · Hybrid

Job Title Customer Success Management Lead About The Business Area/Department: Customer Success Management for travel sellers is responsible for the up sell / x sell lead generation, account ...

Iru

Customer Success Manager, Enterprise

Miami, FL · Hybrid

The Opportunity As a Customer Success Manager at Iru, you will partner with enterprise customers to drive long-term success and strategic value realization. Acting as a trusted advisor, you will work ...

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Showing results 41-60

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Miami, FL

Customer Success Associate information

See Miami, FL salary details

$17.7K

$50.6K

$88.8K

How much do customer success associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success associate in Miami, FL is $50,603.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $62,500.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Miami, FL?

The most popular types of Customer Success jobs in Miami, FL are:

What are popular job titles related to Customer Success Associate jobs in Miami, FL?

For Customer Success Associate jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Miami, FL look for?

The top searched job categories for Customer Success Associate jobs in Miami, FL are:

What cities near Miami, FL are hiring for Customer Success Associate jobs?

Cities near Miami, FL with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Miami, FL as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.

Customer Success Specialist

HelloGov AI

Miami, FL • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 2 days ago

Job description

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.

The Role

Be part of a dedicated on-site team delivering a premium, concierge-level experience to our customers. Through direct outbound calls, you will provide white glove service, guiding customers through their applications with clear communication, genuine care, and a customer-first approach. This is a high-volume, customer-centric position with around 200 calls per day. Success here means keeping customers on track, resolving concerns quickly, and providing a positive customer experience.

Requirements

  • Make 200 direct outbound calls daily to customers
  • Guide customers through passport, visa, and registration applications
  • Handle escalations by de-escalating customer concerns with professionalism and efficiency
  • Drive customer retention and prevent cancellations or refunds
  • Provide customer insights to improve services and processes

Qualifications
  • 1+ year in customer success, sales support, or a call center environment
  • Proven de-escalation skills and ability to manage high call volume
  • Strong verbal communication and problem-solving ability
  • Experience with CRM or AI-driven tools (training provided)
  • Highly organized, punctual, and self-directed
  • Positive, team-oriented attitude with a results-driven mindset
  • Bachelor's degree preferred
  • Must be legally authorized to work in the U.S. (background check required)

Benefits

  • $50,000/year
  • Parking pass provided
  • Complimentary breakfast and snacks
  • Aetna Medical, Vision, Dental & Life Insurance
  • 10 PTO days + most federal holidays
  • Growth opportunities within a fast-scaling startup

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.