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Customer Success Associate Jobs in Lawrence, MA (NOW HIRING)

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

THE OPPORTUNITY Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion ...

Veracode

Customer Success Manager

Burlington, MA

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI ...

Entyre

Customer Success Specialist

Boston, MA · On-site

$35/hr

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for exceeding goals. In this fast-paced role, you'll play a critical part in driving customer satisfaction and ...

Threat Stack

Customer Success Manager

Boston, MA · On-site

Guide and coach customers and internal stakeholders with proactive customer success processes. * Own renewals and expands in the account. Have a knack for account strategy, account mapping, and ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

As we continue to grow our Enterprise business, we're looking for a Customer Success Manager to partner with a portfolio of Key and Enterprise customers across North America. In this role, you'll ...

Guardz

Customer Success Manager

Boston, MA · On-site

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively ...

OneScreen

Customer Success Manager

Boston, MA · On-site

$80K - $110K/yr

About the Role Reporting to the Director of Customer Success, the Customer Success Manager plays a critical role in making our strategic customers successful, deepening those relationships, and ...

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Waltham, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Mass Digital Health

Customer Success Manager

Waltham, MA · On-site

$90 - $157/hr

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Waltham, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Waltham, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Realtime Robotics

Customer Success Manager

Boston, MA · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

Scandit

Customer Success Engineer

Boston, MA · On-site +1

Customer Success Engineer Scandit USA (East Coast) Imagine the what. Build the how. Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient ...

Appian Corporation

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

InvoiceCloud

Customer Success Manager

Boston, MA · On-site

Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group of clients, ensuring they achieve maximum value from the InvoiceCloud platform. As the primary ...

Appian Corporation

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

CDK Global, Inc.

Customer Success Manager

Boston, MA · On-site

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Lawrence, MA

Customer Success Associate information

See Lawrence, MA salary details

$19.4K

$55.6K

$97.6K

How much do customer success associate jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success associate in Lawrence, MA is $55,595.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,700.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Lawrence, MA?

The most popular types of Customer Success jobs in Lawrence, MA are:

What job categories do people searching Customer Success Associate jobs in Lawrence, MA look for?

The top searched job categories for Customer Success Associate jobs in Lawrence, MA are:

What cities near Lawrence, MA are hiring for Customer Success Associate jobs?

Cities near Lawrence, MA with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Lawrence, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $55,595 per year, or $26.7 per hour.

Customer Success Manager

Black Kite

Boston, MA • On-site

$90K - $110K/yr

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Build and maintain relationships with economic, business, and technical stakeholders.

  • Engage in proactive communication with customers through calls and meetings to ensure satisfaction and loyalty.

  • Onboard new customers, provide follow-up training, and identify expansion opportunities.

Job description

ABOUT BLACK KITE
Black Kite is the global leader in third-party cyber risk intelligence, trusted by more than 3,000 organizations worldwide. We give security and business leaders a continuous, outside-in view of their entire vendor ecosystem - translating complex cyber, financial, and compliance signals into clear, actionable risk intelligence.
We go beyond open standards-based cyber ratings. Black Kite helps organizations make smarter risk decisions, strengthen business resilience, and scale their third-party cyber risk management programs in an increasingly complex digital environment. Our work has earned consistent recognition from customers and industry analysts alike.
WHY BLACK KITE
We're a fast-moving, high-impact team solving one of the most critical challenges in cybersecurity today. If you're looking to do meaningful work alongside sharp, collaborative people - and grow your career in a space that matters - you're in the right place.
THE OPPORTUNITY
Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executive involvement, and value selling. The right candidate will have the proper skills to develop a keen understanding of the customers' needs and challenges and help design solutions with lasting meaningful business impact. A complete understanding of the Cyber Security and Third-Party Risk industries is a plus.
Within the Customer Success department, the Customer Success Manager will report directly to the Director, Customer Success.
WHAT YOU'LL OWN
  • Build strong relationships with economic buyers, business champions, and technical champions
  • Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty
  • Onboard new customers
  • Provide follow-up training to existing and new customers
  • Use and leverage CRM tools (e.g., Salesforce)
  • Use and leverage Customer Success tools (e.g., Gainsight, Vitally)
  • Identify and qualify expansion opportunities resulting in elevated relationships
  • Work with internal teams to resolve any technical issues and improve the product to meet customer demands
  • Develop a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics
  • Analyze platform usage data and help devise strategies leveraging our software to increase platform engagement
  • Remain current on relevant industry and internal company products, pricing, markets, and developments

WHAT YOU BRING
  • 3-5 years of relevant experience
  • Experience in SaaS platforms, preferably technical platforms
  • Demonstrated success in achieving customer satisfaction through keeping customer commitments, resolving customer issues, and exceeding expectations
  • Experience in CRM/CS tools
  • Strong communication and presentation skills
  • Excellent written and oral communication skills
  • Understanding of the Cyber Security space
  • Good technical aptitude
  • Proficient with MS Office
  • Must be detail-oriented, able to task-switch, meet deadlines and operate with minimal supervision

The base pay range for this role is $90K-$110K annually. Compensation at Black Kite is more than just base pay - we offer a total rewards program that includes performance-based bonuses, equity, flexible healthcare options, paid time off, and retirement savings programs. The annual base salary range for this position represents a nationwide market range and reflects a broad spectrum of salaries for this role across the United States. Actual compensation will depend on factors such as qualifications, skills, experience, and the scope, complexity, and location of the role.

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