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Customer Success Associate Jobs in Brick, NJ (NOW HIRING)

Honeywell

Customer Success Lead

Hamilton, NJ · On-site

$113K - $141K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Customer Success Lead for the Americas Region at Honeywell Life Sciences, you will be responsible for leading and developing a high-performing Customer Success team while executing our global ...

Honeywell

Customer Success Lead

Hamilton, NJ

$113K - $141K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Customer Success Lead for the Americas Region at Honeywell Life Sciences, you will be responsible for leading and developing a high-performing Customer Success team while executing our global ...

Honeywell

Customer Success Lead

Hamilton, NJ

$113K - $141K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Customer Success Lead for the Americas Region at Honeywell Life Sciences, you will be responsible for leading and developing a high-performing Customer Success team while executing our global ...

Graitec

Manager, Customer Success

Barnegat, NJ

Overview The Manager, SMB Customer Success & Operations leads a high-volume Customer Success team focused on retention, renewal execution, adoption, customer engagement and operational excellence ...

Graitec

Manager, Customer Success

Barnegat, NJ · On-site

Overview The Manager, SMB Customer Success & Operations leads a high-volume Customer Success team focused on retention, renewal execution, adoption, customer engagement and operational excellence ...

New

CentralReach

Customer Success Lead

Holmdel, NJ · On-site

$65K - $80K/yr

  • Medical

  • Retirement

  • PTO

As a Customer Success Lead (CSL), you will be responsible for building relationships and strengthening overall product adoption and engagement with our customers. You'll work closely with key ...

CentralReach

Customer Success Lead

Holmdel, NJ · On-site

$65K - $80K/yr

  • Medical

  • Retirement

  • PTO

As a Customer Success Lead (CSL), you will be responsible for building relationships and strengthening overall product adoption and engagement with our customers. You'll work closely with key ...

iCIMS

Senior Manager, Customer Success

Holmdel, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

New

iCIMS Talent Acquisition

Customer Success Manager

Holmdel, NJ · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

iCIMS Talent Acquisition

Customer Success Manager

Holmdel, NJ · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Honeywell

Customer Success Representative II

Hamilton, NJ · On-site

$71K - $89K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

* Customer Success Manager - Americas We have an opportunity for a Customer Success Manager (Americas) to join Honeywell, where you will be responsible for building and maintaining strong relationships ...

Honeywell

Customer Success Representative II

Hamilton, NJ

$71K - $89K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

* Customer Success Manager - Americas We have an opportunity for a Customer Success Manager (Americas) to join Honeywell, where you will be responsible for building and maintaining strong relationships ...

Honeywell

Customer Success Representative II

Hamilton, NJ · On-site

$71K - $89K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

* Customer Success Manager - Americas We have an opportunity for a Customer Success Manager (Americas) to join Honeywell, where you will be responsible for building and maintaining strong relationships ...

ID Tech Solutions

Client Success Manager

Lakewood, NJ · On-site

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role blends the coordination and relationship management of a traditional Account Manager, the health-monitoring and churn-prevention focus of a Customer Success Manager, and the revenue ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Brick, NJ

Customer Success Associate information

See Brick, NJ salary details

$20K

$57.2K

$100.4K

How much do customer success associate jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success associate in Brick, NJ is $57,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,700.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Brick, NJ?

The most popular types of Customer Success jobs in Brick, NJ are:

What job categories do people searching Customer Success Associate jobs in Brick, NJ look for?

The top searched job categories for Customer Success Associate jobs in Brick, NJ are:

What cities near Brick, NJ are hiring for Customer Success Associate jobs?

Cities near Brick, NJ with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Brick, NJ as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,202 per year, or $27.5 per hour.

Customer Success Lead

Honeywell

Hamilton, NJ • On-site

$113K - $141K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

67th of 540 rated manufacturers

Job description


As the Customer Success Lead for the Americas Region at Honeywell Life Sciences, you will be responsible for leading and developing a high-performing Customer Success team while executing our global customer success strategy across the Americas. You will drive customer adoption, value realization, retention, and growth by enabling Customer Success Managers (CSMs) to deliver exceptional customer outcomes on a scale. The ideal candidate is a strategic leader who can balance long-term planning, operational excellence, and team development while remaining closely connected to customer needs, market trends, and the day-to-day realities of the business.
Reporting to the Global Director of Customer Success, you will be based in our Hamilton, NJ office and work on a hybrid schedule. In this role, you will lead a team of Customer Success Managers and serve as the regional point of accountability for customer outcomes, team performance, and the execution of customer success initiatives that drive retention, expansion, and sustainable revenue growth.
KEY RESPONSIBILITIES
  • Lead, mentor, and develop Customer Success Managers across the Americas region, fostering a high-performance culture focused on customer outcomes, accountability, and professional growth.
  • Coach and enable CSMs to build trusted customer relationships, providing guidance, best practices, and executive support to ensure consistent customer engagement, adoption, and satisfaction across the region.
  • Serve as the regional escalation point and executive sponsor for strategic accounts, ensuring timely resolution of customer challenges and accountability for customer outcomes within the Americas team.
  • Partner with Sales, Product, Support, Services, and other cross-functional teams to drive customer adoption, value realization, and overall customer success.
  • Develop, improve, and scale Customer Success methodologies, programs, and playbooks that drive consistent adoption, retention, renewals, and expansion across strategic and enterprise customers.
  • Maintain a select portfolio of strategic or enterprise customers to stay connected to customer needs, market trends, and the overall customer experience.
  • Coach and support CSMs in identifying growth opportunities within existing accounts, helping customers realize additional value while contributing to retention and expansion objectives.
  • Provide leadership and oversight for customer success planning, ensuring success plans are aligned to customer business objectives and support long-term retention and renewal outcomes.
  • Establish, monitor, and drive accountability for key Customer Success metrics, including customer health, adoption, retention, renewals, expansion, customer satisfaction, and NPS.
  • Leverage AI, customer insights, and data analytics to identify risks and opportunities, improve decision-making, increase team effectiveness, and scale customer impact across the region.

Foster a culture of continuous improvement, innovation, collaboration, and customer advocacy, empowering team members to drive exceptional customer outcomes.
Qualifications
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more (https://benefits.honeywell.com/)
The salary range for this position is $113,000 - $141,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting date: July 22, 2026
YOU MUST HAVE
  • 6+ years of experience in Customer Success, Account Management, Professional Services, or related customer-facing experience
  • 3+ years of expereince leading teams in Customer Success, Professional Services, or Presales
  • Background in SaaS, software, technology environment and industry experience in life sciences, pharmaceuticals, manufacturing, or health quality standards
  • Proven track record of building and maintaining strong customer relationships
  • Experience working with Salesforce and Gainsight (or a comparable customer success tool), enabling effective management of customer accounts and data analysis
  • Strong problem-solving and negotiation abilities to resolve customer issues and drive account growth
  • Ability to analyze customer data and provide actionable insights to improve customer retention and satisfaction

WE VALUE
  • Bachelor's degree in Business Administration, IT, Engineering, Biology, Chemistry or a related field
  • Passion for customer success and satisfaction
  • Ability to work independently and as part of a team
  • Strong leadership and mentoring skills
  • Proactive and results-oriented mindset
  • Continuous learning and adaptability

ABOUT HONEYWELL TECHNOLOGIES
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy. Learn more (https://www.honeywell.com/us/en)
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

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