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Customer Success Associate Jobs in Athens, GA (NOW HIRING)

CarMax

Customer Specialist - Full Time

Athens, GA · On-site

$15.50 - $23.30/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... We're rethinking the way people buy cars - and our associates help us do just that. We believe work ...

Carmax

Customer Specialist - Full Time

Athens, GA

$15.50 - $23.30/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... We're rethinking the way people buy cars - and our associates help us do just that. We believe work ...

CarMax, Inc.

Customer Specialist - Full Time

Athens, GA · On-site

$15.50 - $23.30/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... We're rethinking the way people buy cars - and our associates help us do just that. We believe work ...

Carmax

Customer Specialist - Full Time

Athens, GA · On-site

$15.50 - $23.30/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... We're rethinking the way people buy cars - and our associates help us do just that. We believe work ...

Home Depot

Customer Service/Sales

Athens, GA · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Athens, GA · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Greensboro, GA · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Winder, GA · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Commerce, GA · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Monroe, GA · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Flowery Branch, GA · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Braselton, GA · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Flowery Branch, GA

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Athens, GA

Customer Success Associate information

See Athens, GA salary details

$15.5K

$44.3K

$77.8K

How much do customer success associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success associate in Athens, GA is $44,344.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,800.00 and $54,800.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Athens, GA?

The most popular types of Customer Success jobs in Athens, GA are:

What are popular job titles related to Customer Success Associate jobs in Athens, GA?

For Customer Success Associate jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Athens, GA look for?

The top searched job categories for Customer Success Associate jobs in Athens, GA are:

What cities near Athens, GA are hiring for Customer Success Associate jobs?

Cities near Athens, GA with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Athens, GA as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $44,344 per year, or $21.3 per hour.

Customer Success Account Manager - Greensboro, NC

United Parcel Service (UPS)

Greensboro, GA

Full-time

Posted 6 days ago

UPS rating

7.3

Company rating: 7.3 out of 10

Based on 2,355 frontline employees who took The Breakroom Quiz

23rd of 64 rated delivery companies

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

Key Responsibilities

Issue Management

  • Serve as the primary point of contact and advocate for assigned accounts.

  • Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.

  • Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals

  • Proactively engage existing customers to enhance value and prevent churn.

  • Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.

  • Identify low-touch upsell opportunities and guide customers to resources for additional value.

  • Develop strategies for upselling / cross-selling opportunities to drive account growth.

  • Drive product adoption and educate customers on products and services.

Territory Management

  • Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.

  • Monitor customer health metrics to measure satisfaction and prevent churn.

Feedback Collection

  • Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.

Qualifications

  • 0-4 years in customer success, support, or related customer-facing roles.

  • SMB account management experience.

  • Ability to manage multiple customer engagements through strong organizational skills.

  • Data-driven mindset.

  • Excellent written communication skills.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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