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Customer Success Associate Jobs in Norcross, GA (NOW HIRING)

Zenefits

Associate Customer Success Consultant

Atlanta, GA · On-site

$23.08 - $36.06/hr

Job Title Associate Customer Success Consultant TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site

$23.08 - $36.06/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an assigned portfolio of TriNet PEO clients. They serve as the Ambassador for our client admins and ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an assigned portfolio of TriNet PEO clients. They serve as the Ambassador for our client admins and ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $34.62/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an assigned portfolio of TriNet PEO clients. They serve as the Ambassador for our client admins and ...

TriNet

Associate Customer Success Consultant

Atlanta, GA · On-site

$23.08 - $36.06/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an assigned portfolio of TriNet PEO clients. They serve as the Ambassador for our client admins and ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site

$23.08 - $34.62/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an assigned portfolio of TriNet PEO clients. They serve as the Ambassador for our client admins and ...

Finastra

Customer Success Director

Atlanta, GA

The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer Success strategy across a defined portfolio, region, or segment within Finastra's Corporate Lending ...

Aderant

Associate Client Success Manager

Atlanta, GA · On-site

Aderant is seeking a Assoc. Client Success Manager Aderant is a global industry leading software ... Translate customer goals and challenges into clearly defined success outcomes * Develop and ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Stibo Systems Inc.

Customer Success Manager

Atlanta, GA · Hybrid

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Norcross, GA

Customer Success Associate information

See Norcross, GA salary details

$17.3K

$49.7K

$87.2K

How much do customer success associate jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success associate in Norcross, GA is $49,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $61,400.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Norcross, GA?

The most popular types of Customer Success jobs in Norcross, GA are:

What job categories do people searching Customer Success Associate jobs in Norcross, GA look for?

The top searched job categories for Customer Success Associate jobs in Norcross, GA are:

What cities near Norcross, GA are hiring for Customer Success Associate jobs?

Cities near Norcross, GA with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Norcross, GA as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $49,694 per year, or $23.9 per hour.

Sales & Customer Success Associate

Social SG

Atlanta, GA • On-site

Other

Posted 2 days ago

New

Job description

Social Status Solutions’ successful impact in the telecommunications industry has been nationally recognized by our reputable clients! As a prominent business consulting and sales firm located in Atlanta, we are valued for our innovative sales strategies and ability to exceed projected sales margins. Our mission is to assist our clients in new customer acquisitions, expand their market reach, and continue to help them dominate in the telecommunications industry! To successfully achieve our vision, we are seeking ambitious, zealous, and pioneering individuals to join our team as Sales & Customer Success Associate. 

Responsibilities of a Sales & Customer Success Associate: 

  • Deliver in-person presentations to potential customers and educate them on the benefits of our client’s products, services, and promotions 
  • Increase customer satisfaction and create sales by providing potential customers utmost customer service and a personalized purchasing experience through face-to-face communication and active listening 
  • Identify a potential customer’s needs, troubleshoot to resolve any of their problems, and customize their sales purchases according to what best fits their needs
  • Utilize product knowledge, competitive pricing, and market research to upsell our client’s products and services and drive up our sales revenue 
  • Ensure that the customer’s contact information, installation dates, and sales package is recorded accurately 
  • Strategize with our fellow Sales & Customer Success Associate in team settings on effective sales techniques that increase customer engagement 
  • Maintain current knowledge on our client’s products, services, promotions, sales targets, and campaign goals by attending all virtual conference calls and on-site training 
  • Collaborate with our Sales Executives, senior-level Customer Service team members, and other Sales & Customer Success Associates to establish and attain all sales targets and goals 
 

Sales & Customer Success Associate Skills Preferred: 

  • Persuasive communicator that successfully paints the picture to our targeted audience 
  • Entrepreneurial spirit and competitive drive to exceed our client’s goals and expectations
  • Team-spirited and adaptive to working in fast-paced environments 
  • Solution-oriented and takes initiative to finding answers instead of staying complacent with current challenges 
  • Professional representation of our clients and dedicated to building long lasting relationships to our consumers    
 

Basic Qualifications of a Sales & Customer Success Associate: 

  • High School Diploma or equivalent experience related to a Sales & Customer Success Associate
  • Bachelor’s Degree in Business Administration, Management, Entrepreneurship, Communications or other related fields preferred
  • 1-3 years of experience working in Sales, Promotions, Customer Service, or other related fields preferred 
  • Reliable transportation to on-site location
 

The Entry-Level Sales Associate position requires daily travel to our office and events.

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