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Customer Success Associate Jobs in Connecticut (NOW HIRING)

Ralliant

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

Sectra

Customer Success Manager

Shelton, CT · On-site

$130 - $150/hr

Customer Success Manager At Sectra, we contribute to a healthier and safer society by developing solutions that help healthcare organizations operate more effectively and securely. Our success is ...

Realty Plans

Client Success Representative

Stamford, CT · On-site

$20 - $24/hr

Job Summary We are seeking a Client Success Associate to join our luxury real estate media team. In this role, you will communicate with customers to identify their needs, process requests, escalate ...

Hewlett Packard Enterprise Development LP

Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud ...

New

Hewlett Packard Enterprise

Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud ...

New

Hewlett Packard Enterprise Development LP

Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud ...

New

FEWLR

Customer Success Specialist

Newington, CT · On-site

FEWLR is a small but fast-growing company that makes it easy for customers to order home heating oil through our mobile app, "FEWLR", and we're looking for a Customer Success Specialist to grow with ...

Realty Plans

Client Success Representative

Stamford, CT · On-site

$20 - $24/hr

Employee discounts Job Summary We are seeking a Client Success Associate to join our luxury real estate media team. In this role, you will communicate with customers to identify their needs, process ...

Realty Plans

Client Success Representative

Stamford, CT · On-site

$20 - $24/hr

Employee discounts Job Summary We are seeking a Client Success Associate to join our luxury real estate media team. In this role, you will communicate with customers to identify their needs, process ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Connecticut

Customer Success Associate information

See Connecticut salary details

$17.6K

$50.4K

$88.5K

How much do customer success associate jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success associate in Connecticut is $50,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $62,300.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Connecticut?

The most popular types of Customer Success jobs in Connecticut are:

What are popular job titles related to Customer Success Associate jobs in Connecticut?

For Customer Success Associate jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Connecticut look for?

The top searched job categories for Customer Success Associate jobs in Connecticut are:

What cities in Connecticut are hiring for Customer Success Associate jobs?

Cities in Connecticut with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Connecticut as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $50,410 per year, or $24.2 per hour.

Customer Success Manager

Ralliant

Plainville, CT • On-site

Full-time

Re-posted yesterday

Job description

North America Customer Success Manager
Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing
The North America Customer Success Manager leads the regional customer success organization, including Customer Success Specialists responsible for day-to-day customer support and Strategic Customer Success Representatives focused on key account engagement. This role is accountable for improving daily service execution while building a more proactive customer engagement model that strengthens key account satisfaction, retention, and the overall customer experience.
Key Responsibilities:
Customer Success Strategy & Operating Model
  • Lead a unified customer success model across tactical support and strategic account teams.

  • Establish clear roles, service standards, escalation paths, and engagement expectations.

  • Shift the team from reactive issue resolution toward proactive customer management.

Team Leadership & Development
  • Coach, develop, and support a high-performing Customer Success team.

  • Set priorities, allocate resources, and reinforce accountability through regular performance cadence.

  • Build team capability and leadership bench strength through development planning and standard work.

Operational Excellence & Customer Experience
  • Own key service metrics such as response time, resolution time, backlog health, customer satisfaction, and escalation responsiveness.

  • Lead root cause problem solving and continuous improvement efforts to reduce recurring issues and improve consistency.

  • Use customer feedback and data to identify trends, prioritize improvements, and strengthen the customer journey.

Strategic Account Support
  • Oversee proactive engagement plans for key customers to improve satisfaction, responsiveness, and retention.

  • Partner with Sales and Commercial teams to align customer support with account priorities and business needs.

  • Ensure strategic customer issues are identified early and addressed through strong cross-functional follow-through.

Cross-Functional Collaboration & Systems Adoption
  • Partner with Sales, Operations, Technical Support, Marketing, Finance, and Product teams to improve end-to-end customer outcomes.

  • Drive adoption of CRM, ERP, case management, reporting, automation, and digital tools that improve customer success execution.

  • Communicate customer priorities, risks, and performance trends clearly to leadership and business partners.

Qualifications:
Required
  • 7+ years of experience in customer success, customer service leadership, commercial operations, or related B2B support functions.

  • Experience leading teams, setting priorities, coaching employees, and delivering measurable operational results.

  • Strong problem-solving and analytical capability with experience using KPIs to improve performance.

  • Ability to influence across functions and resolve customer or operational issues in a matrixed environment.

  • Familiarity with CRM, ERP, case management, or reporting systems.

Preferred
  • Bachelor's degree in related field
  • Experience leading both high-volume service teams and strategic customer-facing support roles.

  • Experience in industrial, manufacturing, technical products, or complex B2B environments.

  • Working knowledge of continuous improvement, daily management, root cause problem solving, or lean operating practices.

  • Salesforce & Oracle (JDE) experience preferred.

Why This Role Matters:
This role is critical to elevating North America Customer Success from a reactive support function to a disciplined, proactive operating model that improves customer satisfaction, strengthens key account relationships, and scales with future business needs.
#LI-JW2
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
About Gems Setra
Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Ralliant Corporation. Through our comprehensive portfolio of premium sensing products, we deliver solutions to customer problems and challenges. As two Fortive businesses merged in 2022, Gems Setra's vision is to connect our customers to their environment to create a safer, healthier, more sustainable world. Gems Sensors product offerings include a range of products that encompass liquid level, flow, and pressure sensors, miniature solenoid valves, proximity switches, and integrated fluid management solutions. The Setra Systems product line offers an extensive selection of high-quality sensing instruments for humidity, current, vacuum, energy, and pressure measurements. At the heart of our combined company's mission lies a shared dedication between Gems Sensors and Setra Systems to deliver high-quality sensing solutions, backed by reliable customer support on a global scale. As a part of Ralliant, we embrace a culture of innovation, driving progress and empowering advancements in the industries and customers we serve.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The salary range for this position (in local currency) is 100870.00-187110.00

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