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Customer Success Associate Jobs in Connecticut (NOW HIRING)

Realty Plans

Client Success Associate

Stamford, CT · On-site

$22/hr

  • PTO

Job Summary We are seeking a Client Success Associate to join our luxury real estate media team ... In this role, you will communicate with customers to identify their needs, process requests ...

Realty Plans

Client Success Associate

Stamford, CT · On-site

$22/hr

  • PTO

Job Summary We are seeking a Client Success Associate to join our luxury real estate media team ... In this role, you will communicate with customers to identify their needs, process requests ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

On-Site North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional ...

GEMS INC

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

HESCO

Customer Success Manager

Rocky Hill, CT

$60K - $70K/yr

Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...

HESCO

Customer Success Manager

Rocky Hill, CT · On-site

$60K - $70K/yr

As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You will manage a ...

HESCO

Customer Success Manager

Rocky Hill, CT · On-site

$60K - $70K/yr

Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

iCIMS

Customer Success Manager

Hartford, CT · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

SHI GmbH

Customer Success Manager - VMware

Hartford, CT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Okta, Inc.

Sr. Customer Success Manager

Bridgeport, CT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Connecticut

Customer Success Associate information

See Connecticut salary details

$17.6K

$50.4K

$88.5K

How much do customer success associate jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success associate in Connecticut is $50,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $62,300.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Connecticut?

The most popular types of Customer Success jobs in Connecticut are:

What are popular job titles related to Customer Success Associate jobs in Connecticut?

For Customer Success Associate jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Connecticut look for?

The top searched job categories for Customer Success Associate jobs in Connecticut are:

What cities in Connecticut are hiring for Customer Success Associate jobs?

Cities in Connecticut with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Connecticut as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 76% In-person, and 24% Remote job distribution, with an average salary of $50,410 per year, or $24.2 per hour.

Client Success Associate

Realty Plans

Stamford, CT • On-site

$22/hr

Full-time

PTO

Re-posted 19 days ago

Job description

Job Summary
We are seeking a Client Success Associate to join our luxury real estate media team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 
Responsibilities 
  • Receive a high volume of inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Schedule and manage field technicians (photographers)
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED (College Degree Preferred)
  • Previous experience as a Customer Service Representative or in a similar role
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
Benefits/Perks
  • Competitive Compensation with Annual Pay Increases and Bonuses
  • Paid Time Off
  • Career Growth Opportunities
  • Weekly Team Building Lunches and Events