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Customer Success Associate Remote Jobs in Secaucus, NJ

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex enterprise accounts. You'll act as both strategic advisor and technical expert, ensuring seamless ...

Canals

Customer Success Manager

New York, NY · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Shield

Customer Success Manager

New York, NY · On-site +1

$130K - $155K/yr

As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. You will ...

Passage Health

Customer Success Manager

New York, NY · On-site +1

$90K - $120K/yr

Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage Health Passage Health is a fast-growing Series A startup on a mission to improve the quality and ...

Fireblocks

VP, Customer Success

New York, NY · On-site +1

The Role Reporting to the Chief Customer Officer, the VP of Customer Success will lead our ... Excellent communication and presentation skills; able to inspire and motivate large, remote, global ...

PermitFlow

Customer Success Manager

New York, NY · Remote

$130K - $180K/yr

Reporting directly to the VP, Customer Success, you'll be responsible for driving value across your customer base from onboarding through renewal. This role requires a proactive team player who ...

Cycode

Customer Success Manager

New York, NY · On-site +1

This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will work with Fortune 500 companies to manage customer relationships throughout the ...

vCluster Labs

Customer Success Engineer

New York, NY · Remote

$150K - $175K/yr

As a Customer Success Engineer at vCluster, you aren't just managing accounts -- you are the ... and we have a remote-first work culture. We are the leading platform for operating GPU ...

Sportsdigita

Customer Success Manager

Manhattan, NY · Remote

CUSTOMER SUCCESS MANAGER (CSM) The Opportunity We are rebuilding Customer Success from the ground up and we are building it for how software actually works now. This isn't a ticket queue with a ...

New

Guidde

Customer Success Manager

New York, NY · On-site +1

$110K - $135K/yr

Account growth expertise - demonstrated success in expanding and growing existing customer relationships * Video creation experience - hands-on experience with video creation and editing tools

Miro

Vice President Customer Success

New York, NY · On-site +1

About the team The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise-licensed customers to help them ...

Genesys

Customer Success, Director

New York, NY · On-site +1

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and platform adoption strategies * Lead executive engagement through regular business reviews that track ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Secaucus, NJ

Customer Success Associate Remote information

See Secaucus, NJ salary details

$18.8K

$53.9K

$94.6K

How much do customer success associate remote jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success associate remote in Secaucus, NJ is $53,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $66,600.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are popular job titles related to Customer Success Associate Remote jobs in Secaucus, NJ?

For Customer Success Associate Remote jobs in Secaucus, NJ, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Secaucus, NJ look for?

The top searched job categories for Customer Success Associate Remote jobs in Secaucus, NJ are:

What cities near Secaucus, NJ are hiring for Customer Success Associate Remote jobs?

Cities near Secaucus, NJ with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you

Customer Success Manager

Sweep

New York, NY • Remote

$120K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Who are we?

Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.

What will you do at Sweep?

As a Customer Success Manager, you’ll own relationships with Sweep’s largest and most complex enterprise accounts. You’ll act as both strategic advisor and technical expert, ensuring seamless integration into each customer’s Salesforce ecosystem and long-term business success.

Key Responsibilities

  • Build trusted partnerships with executive sponsors and RevOps leaders across key accounts.

  • Lead enterprise onboarding, technical configuration, and strategic enablement plans.

  • Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy.

  • Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams.

  • Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion.

  • Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.

  • Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention.

  • Develop scalable best practices and playbooks for enterprise success and expansion.

What We're Looking For?

  • 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI.

  • Extensive Salesforce knowledge, including data model, automation, and advanced configuration.

  • Salesforce Administrator certification (preferred).

  • Proven ability to manage multi-stakeholder relationships across business and technical teams.

  • Experience with complex integrations, security reviews, and compliance processes.

  • Exceptional communication and executive presentation skills.

  • Strategic thinker with a consultative mindset and the ability to translate business goals into technical execution.

Sweep offers a competitive compensation package, including salary and equity components, with potential for variable incentives. Actual compensation is determined based on factors such as the candidate's skills, qualifications, and experience. In addition, Sweep provides a comprehensive and inclusive benefits package, which includes: healthcare, dental, vision, a 401(k) plan with matching contributions, flexible paid time off, team outings and more! The ideal candidate will work out of our New York City office on a flexible hybrid schedule.

The OTE for this Customer Success Manager role in New York ranges from $120,000 to $170,000 per year.

About Sweep:

As a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners. With teams in New York, Portugal, and Tel Aviv, we are a passionate, success-driven group that thrives on collaboration and innovation. Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes. Learn more about our mission and culture on our About page https://www.sweep.io/about.