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Customer Success Associate Remote Jobs in Tennessee

Hi Rasmus

Risk & Compliance Lead

Nashville, TN · On-site +1

$125K - $135K/yr

Remote (United States) Department: Operations Reports to: Chief Financial Officer (CFO) ⏳ Job ... Partner with Sales and Customer Success throughout customer evaluations and procurement processes.

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Tennessee

Customer Success Associate Remote information

See Tennessee salary details

$16.8K

$48.1K

$84.4K

How much do customer success associate remote jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success associate remote in Tennessee is $48,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $59,400.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are popular job titles related to Customer Success Associate Remote jobs in Tennessee?

For Customer Success Associate Remote jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Tennessee look for?

The top searched job categories for Customer Success Associate Remote jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Success Associate Remote jobs?

Cities in Tennessee with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Tennessee as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $48,096 per year, or $23.1 per hour.

Senior Manager, Operational Excellence & AI Transformation(Remote)

corpay

Brentwood, TN • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Corpay rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers

Job description

What We Need

Corpay is currently looking to hire a Senior Manager, Operational Excellence & AI Transformation within our Corpay Payables organization. As the Senior Manager, Operational Excellence & AI Transformation, you will lead enterprise-wide initiatives that simplify operations, improve customer experience, accelerate business growth, and unlock the value of automation and Artificial Intelligence (AI). You will combine deep operational excellence expertise with a passion for digital transformation, Lean Six Sigma methodologies, AI-enabled process optimization, and organizational change. This individual thrives in ambiguity, influences across organizational boundaries, and delivers sustainable improvements that drive revenue, reduce cost, improve speed to market, and elevate. You will report to the Sr. Director, Operational Excellence and regularly collaborate with Operations, Product Management, Technology, Finance, Sales, and Customer Success to identify opportunities, challenge existing processes, and deliver innovative solutions that create measurable business value. 

How We Work

As a Senior Manager, Operational Excellence & AI Transformation, Corpay will set you up for success by providing:

  • Company-issued equipment + remote access
  • Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

  • Enterprise Transformation 

    Lead strategic operational transformation initiatives across multiple business functions.  

    Partner with executive leadership to identify opportunities that improve revenue, reduce costs, improve customer experience, and increase operational scalability.  

    Serve as an internal consultant, providing recommendations supported by data, financial analysis, and business cases.  

  • Process Excellence 

   Conduct discovery workshops, value stream mapping, and current-state assessments.  

   Lead Lean Six Sigma initiatives focused on eliminating waste,  improving quality, and reducing operational complexity.  

   Establish future-state operating models that enable sustainable growth.  

  • Artificial Intelligence & Automation

    Identify opportunities to leverage AI, intelligent automation, workflow technologies, and digital capabilities to improve operational performance.  

    Develop business cases supporting AI investments, including expected ROI and productivity improvements.  

    Evaluate emerging technologies and recommend scalable solutions.  

    Champion responsible AI adoption and establish best practices across operational teams. 

     
  • Operational Readiness & Change Management

          Lead operational readiness planning for strategic initiatives. 

          Develop implementation strategies, communications, training plans,  and adoption metrics. 

          Partner with business leaders to ensure successful deployment and long-term sustainability.  

  • Analytics & Business Performance 

Establish baseline metrics and define measurable success criteria.  

Design executive dashboards and KPI reporting.  

Analyze operational trends and identify opportunities for continuous improvement.  

Measure post-implementation results to validate business outcomes.  

  • Cross-Functional Leadership 

Influence senior leaders without direct authority.  

Facilitate executive workshops and strategic planning sessions.  

Partner closely with Product Management, Engineering, Finance, Operations, Customer Success, and Sales.  

Qualifications & Skills

Required 

  • Bachelor's degree in Business, Engineering, Operations Management, or related field.  
  • Lean Six Sigma Black Belt certification (required).  
  • 6+ years of experience leading enterprise operational excellence, business transformation, or continuous improvement initiatives.  
  • Demonstrated experience applying Artificial Intelligence (AI), Generative AI, or intelligent automation to improve operational performance, enhance productivity, and deliver measurable business outcomes is required.  
  • Experience with enterprise AI platforms (e.g., ChatGPT Enterprise, Microsoft Copilot, Salesforce Agentforce, or similar) and the ability to identify and implement AI use cases within business operations strongly preferred. 
  • Demonstrated success leading large cross-functional initiatives from strategy through implementation.  
  • Experience delivering measurable business outcomes including cost reduction, revenue acceleration, productivity improvements, or customer experience enhancements.  
  • Strong executive communication and presentation skills.  
  • Advanced analytical and problem-solving capabilities.  
  • Experience building business cases supported by financial analysis and operational metrics.  

Artificial Intelligence & Digital Skills 

Required experience with one or more of the following: 

  • Generative AI (ChatGPT, Microsoft Copilot, Salesforce Agentforce, Gemini, Claude, etc.)  
  • AI-assisted business process redesign  
  • Intelligent workflow automation  
  • AI productivity tools  
  • AI prompt engineering  
  • Digital transformation initiatives  

Preferred experience: 

  • Process mining  
  • Robotic Process Automation (RPA)  
  • Workflow automation platforms  
  • Salesforce ecosystem  
  • Business Intelligence tools (Power BI, Tableau, etc.)  

Preferred Qualifications 

  • PMP certification  
  • Master's degree (MBA or related field)  
  • Experience in Financial Services, Payments, SaaS, or FinTech  
  • Knowledge of Operational Readiness methodologies  
  • Experience with customer experience transformation initiatives 

Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO including major holidays, vacation, sick, personal, and volunteer time
  • Employee discounts with major providers (wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company

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