Associate Customer Success Manager
Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location ... Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role ...
Associate Customer Success Manager
Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location ... Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role ...
Associate, Client Success
Rockville, MD · On-site +1
$70K - $80K/yr
The Client Success Associate partners with project leads, internal teams, and client stakeholders ... Familiarity with project management and collaboration tools such as Box, CRM systems, Wrike ...
Associate, Client Success
Rockville, MD · On-site +1
$70K - $80K/yr
The Client Success Associate partners with project leads, internal teams, and client stakeholders ... Familiarity with project management and collaboration tools such as Box, CRM systems, Wrike ...
Associate, Client Success
Rockville, MD · On-site +1
$70K - $80K/yr
The Client Success Associate partners with project leads, internal teams, and client stakeholders ... Familiarity with project management and collaboration tools such as Box, CRM systems, Wrike ...
Associate, Client Success
Rockville, MD · On-site +1
$70K - $80K/yr
The Client Success Associate partners with project leads, internal teams, and client stakeholders ... Familiarity with project management and collaboration tools such as Box, CRM systems, Wrike ...
As a Customer Success Manager at Trellint, you'll be the trusted partner behind some of the nation ... This is a remote position based in the US. About Trellint Trellint is a leading provider of smart ...
As a Customer Success Manager at Trellint, you'll be the trusted partner behind some of the nation ... This is a remote position based in the US. About Trellint Trellint is a leading provider of smart ...
Insurance Service Associate - Remote
California, MD · Remote
$14 - $19.25/hr
Step into a role where you can contribute to our shared success through meaningful work. Hablas ... What would make us excited about you? * 1 - 2 years of prior sales and customer service experience ...
Insurance Service Associate - Remote
California, MD · Remote
$14 - $19.25/hr
Step into a role where you can contribute to our shared success through meaningful work. Hablas ... What would make us excited about you? * 1 - 2 years of prior sales and customer service experience ...
Customer Success Manager
Clarksville, MD · On-site +1
What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...
Customer Success Manager
Clarksville, MD · On-site +1
What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...
Customer Success Manager - Missouri
Baltimore, MD · On-site +1
$90K - $100K/yr
Remote - USA Reporting To: Enterprise Customer Success Manager Compensation: $90,000 - $100,000 / year Description Location : Missouri (must reside in-state) | Hybrid, remote with regular on-site ...
Customer Success Manager - Missouri
Baltimore, MD · On-site +1
$90K - $100K/yr
Remote - USA Reporting To: Enterprise Customer Success Manager Compensation: $90,000 - $100,000 / year Description Location : Missouri (must reside in-state) | Hybrid, remote with regular on-site ...
$68K - $122K/yr
Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... You will be fully remote with travel expected up to 35% * Display sincere curiosity to understand ...
$68K - $122K/yr
Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... You will be fully remote with travel expected up to 35% * Display sincere curiosity to understand ...
Director of Customer Success
Bethesda, MD · On-site +1
$103K - $173K/yr
Located in the Greater Washington, DC area preferred; remote candidates may be considered. * Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key ...
Director of Customer Success
Bethesda, MD · On-site +1
$103K - $173K/yr
Located in the Greater Washington, DC area preferred; remote candidates may be considered. * Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key ...
Director of Customer Success
Bethesda, MD · On-site +1
$103K - $173K/yr
Located in the Greater Washington, DC area preferred; remote candidates may be considered. * Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key ...
Director of Customer Success
Bethesda, MD · On-site +1
$103K - $173K/yr
Located in the Greater Washington, DC area preferred; remote candidates may be considered. * Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key ...
$25 - $26.50/hr
This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...
$25 - $26.50/hr
This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...
$25 - $26.50/hr
This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...
$25 - $26.50/hr
This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...
Customer Success Coordinator
California, MD · Remote
$25 - $26.50/hr
This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...
Customer Success Coordinator
California, MD · Remote
$25 - $26.50/hr
This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...
$25 - $26.50/hr
This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...
$25 - $26.50/hr
This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...
Customer Success Coordinator
California, MD · Remote
$25 - $26.50/hr
This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...
Customer Success Coordinator
California, MD · Remote
$25 - $26.50/hr
This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...
$25 - $26.50/hr
This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...
$25 - $26.50/hr
This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...
Customer Success Manager - Strategic Accounts
Baltimore, MD · On-site +1
$85K - $100K/yr
Customer Success Employment Type: Full Time Location ... Remote - USA Reporting To: Commercial CSM Manager Compensation: $85,000 - $100,000 / year ...
Customer Success Manager - Strategic Accounts
Baltimore, MD · On-site +1
$85K - $100K/yr
Customer Success Employment Type: Full Time Location ... Remote - USA Reporting To: Commercial CSM Manager Compensation: $85,000 - $100,000 / year ...
Customer Success Manager Location ... US - Remote OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite ...
Customer Success Manager Location ... US - Remote OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite ...
Customer Success Consultant, Southern California (Remote)
California, MD · On-site +1
$67K - $87K/yr
As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their ...
Customer Success Consultant, Southern California (Remote)
California, MD · On-site +1
$67K - $87K/yr
As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their ...
Customer Success Manager (Public Sector)
Baltimore, MD · On-site +1
$85K - $100K/yr
The Customer Success Manager serves as the primary point of contact for customers after implementation, partnering closely with technical teams, program stakeholders, and executive leadership to ...
Customer Success Manager (Public Sector)
Baltimore, MD · On-site +1
$85K - $100K/yr
The Customer Success Manager serves as the primary point of contact for customers after implementation, partnering closely with technical teams, program stakeholders, and executive leadership to ...
Customer Success Associate Remote information
What is a customer success associate?
A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.
What skills and qualifications are needed to thrive as a customer success associate?
To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?
As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.
What is the difference between Customer Success Associate Remote vs Customer Support Specialist?
| Aspect | Customer Success Associate Remote | Customer Support Specialist |
|---|---|---|
| Primary Focus | Building long-term customer relationships and ensuring product adoption | Handling technical issues and resolving customer inquiries |
| Required Skills | Communication, relationship management, product knowledge | Technical troubleshooting, problem-solving, communication |
| Work Environment | Remote, collaborative with sales and success teams | Remote or on-site, technical support teams |
| Common Certifications | Customer success or account management certifications | Technical support or IT certifications |
While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.
What are popular job titles related to Customer Success Associate Remote jobs in Maryland?
For Customer Success Associate Remote jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Maryland look for?
The top searched job categories for Customer Success Associate Remote jobs in Maryland are:
What cities in Maryland are hiring for Customer Success Associate Remote jobs?
Cities in Maryland with the most Customer Success Associate Remote job openings:
$55K - $70K/yr
Full-time
Re-posted 21 days ago
Job description
Associate Customer Success Manager
Key Responsibilities
Qualifications
Location: Remote
Travel: 50%
The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our customers, you'll ensure they gain maximum value from our platform-from seamless onboarding and training to proactive support and long-term success.
You'll be a trusted advisor, guiding customers through their journey with VOLT, ensuring adoption of new features, and helping them achieve their desired outcomes. By building strong relationships, you'll reduce churn, identify expansion opportunities, and directly contribute to VOLT's growth.
Key Responsibilities
Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience.
Proactive Support & Engagement: Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value.
Customer Advocacy: Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements.
Retention & Growth: Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities.
Customer Support & Troubleshooting: Serve as Tier 1 support for customers, resolving issues and escalating complex cases to internal teams for prompt resolution.
Qualifications
5+ years of experience in Customer Success, Account Management, or a related role within SaaS or technology.
Bachelor's degree in Business Administration or related field.
Exceptional communication, presentation, and relationship-building skills, with proven ability to influence stakeholders at all levels.
Experience in a fast-paced startup environment, with adaptability to shifting priorities.
Willingness to travel 50% for customer engagements (implementation, training, and QBRs).
$55,000 - $70,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About Volt Workforce Solutions
Sourced by ZipRecruiter
Volt Workforce Solutions is a recognized leader in the staffing industry, proudly serving the United States and headquartered in Parsippany, NJ. Starting with its humble beginnings in the late 1950s as a publishing company, Volt has grown exponentially to provide quality staffing solutions within a plethora of industries like Technology, Engineering, Accounting, Administrative, Call Centre, and much more. This evolution is concrete proof of the company's dedication to adapt and thrive, embodying its core values of Integrity, Respect, Excellence, Innovation, and Success. Volt’s mission is to make businesses successful by providing what they need most – talented people.
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Parsippany, NJ, US