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Customer Success Associate Remote Jobs in Illinois

Daybreak Health

Customer Success Manager

Chicago, IL · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring ...

KatRisk

Head of Customer Success

Chicago, IL · Remote

Role Overview KatRisk is looking for an experienced and client-focused Head of Customer Success to own and lead the customer success function. This is a hands-on customer facing role - you'll be the ...

Genesys

Customer Success Director

Virginia, IL · On-site +1

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and platform adoption strategies * Lead executive engagement through regular business reviews that track ...

FourKites

Sr. Manager, Customer Success

Chicago, IL · On-site +1

$145K - $175K/yr

As the Senior Manager, Customer Success , you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding ...

FourKites

Sr. Manager, Customer Success

Chicago, IL · On-site +1

$145K - $175K/yr

As the Senior Manager, Customer Success , you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding ...

Nexthink

Senior Customer Success Manager

Chicago, IL · On-site +1

Key pillars to the Customer Success Team are: (i) Customer Success Plan, (ii) Value Tracking and ... Hybrid work model that balances office and remote work, with structured onboarding to foster ...

Meltwater

Sr Customer Success Manager

Chicago, IL · On-site +1

$98K - $130K/yr

As a Sr Customer Success Manager at Meltwater, each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our ...

Fin

Customer Success Manager, Scale

Chicago, IL · On-site +1

$135K - $161K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed ...

Cyera

Customer Success Engineer - North Central

Chicago, IL · On-site +1

$140K - $160K/yr

As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and ... Associates degree or equivalent experience required. Bachelor's degree in Computer Science or ...

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

Spring 2027 Intern - Customer Success

Aurora, IL · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

Spring 2027 Intern - Customer Success

Dekalb, IL · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

Spring 2027 Intern - Customer Success

Aurora, IL · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Illinois

Customer Success Associate Remote information

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Illinois?

The most popular types of Customer Success Remote jobs in Illinois are:

What are popular job titles related to Customer Success Associate Remote jobs in Illinois?

For Customer Success Associate Remote jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Illinois look for?

The top searched job categories for Customer Success Associate Remote jobs in Illinois are:

What cities in Illinois are hiring for Customer Success Associate Remote jobs?

Cities in Illinois with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Illinois as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 2% Contract, and 3% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Success Manager

Chicago, IL • Remote

Daybreak Health
11 - 50 employees
Learn more about Daybreak Healthexternal

$85K - $95K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager
Daybreak Health | 100% Remote | Full-time

About the role
You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring students. Your people are counselors, social workers, and school admin. Your job is to get them equipped and excited to send kids to care. This is execution at scale: technical onboarding, staff training, troubleshooting, adoption campaigns, and data analysis, with AI and internal tools handling the repetitive parts so you spend your time with people instead of building workflows from scratch. When you do this well, more kids get help.

About Daybreak Health

Daybreak partners with school districts to make sure any student who needs mental health care can actually get it. The gap we're closing is real: the recommended ratio is one school psychologist per 500 students, and the national reality is closer to one per 1,200, which means families wait months while counselors carry impossible caseloads. We match every student to a clinician based on language, culture, identity, and what they're actually working through, usually starting care within a week or two of a referral and at no cost to the family. It works. 81% of students improve on standardized clinical measures, 92% of families report meaningful behavioral change at home, and 80% of school staff see better attendance, grades, and behavior. We're backed by Union Square Ventures, Lux Capital, Lightspeed Venture Partners, Maven Ventures, and Y Combinator, and we already serve districts representing more than a million students. That still leaves most of the country without an answer, which is exactly where this role comes in.

What you'll do

  • Lead district onboarding, staff activation, and dashboard training
  • Troubleshoot account access, referral submissions, and scope questions, with white-glove support for strategic districts
  • Run staff trainings and info sessions that get people genuinely bought in
  • Build training capacity models across your cohort so you can flag capacity risk before it turns into a launch delay
  • Set the support and engagement strategy per district, with real autonomy to choose the approach
  • Execute adoption campaigns: campus visits, email outreach, webinars, data-driven interventions
  • Find creative ways to reach teachers and parents, not just counselors and admin
  • Watch leading indicators like non-contributor district rates and escalate a rising rate as a structural signal, not a seasonal dip
  • Turn district data into action, and keep your portfolio documented in shared tools so your work compounds for the team
  • Use AI to build personalized training decks, campaigns, and district talk tracks, then apply your own judgment on context and tone
  • Use AI to review activation pacing and referral trend lines so you can spend more human time on the districts that need it
  • Bring what you learn to weekly GTM meetings, where AI fluency is a shared practice rather than a personal hack

Skills

  • District and campus onboarding and implementation
  • Live training and facilitation for adult learners
  • Adoption and engagement campaign execution
  • Project management across many concurrent launches
  • Data analysis and simple modeling (capacity, pacing, funnel)
  • Independent technical troubleshooting
  • Practical AI fluency for drafting, analysis, and pattern-spotting
  • Cross-functional collaboration
  • Strong written and verbal communication
  • Documentation in shared tools (Notion, Google Docs and Slides)

Who thrives here

  • Great communicator and idea generator
  • Natural problem-solver who figures things out without being handed the answer
  • Connects dots across teams, products, and initiatives
  • Knows when to jump in and help and when to hold people accountable
  • Takes pride in support so fast and pleasant it creates champions
  • Scrappy and adaptable, comfortable in constant startup change
  • Sees AI as a way to do more of the job well, not a shortcut around the judgment parts
Qualifications

Must-haves

  • Experience in EdTech, education, or healthcare partnerships, product support, and enablement
  • K-12 background
  • Track record driving adoption at scale, think 100+ customers and thousands of end users
  • Strong project management across multiple launches at different phases
  • Tech savvy: picks up new systems fast, troubleshoots independently, uses AI tools daily
  • Exceptional organization across deadlines and deliverables
  • Self-starter who sees what needs to happen and makes it happen
  • Strong written and verbal communication
  • Comfortable turning data into insight, including building simple models

Nice-to-haves

  • Experience with mental health or SEL products
  • Previous work inside a K-12 district or on a campus
  • Salesforce or similar CRM experience
Pay Range
$85,000—$95,000 USD