Customer Success Architect Jobs in Reno, NV (NOW HIRING)

Sierra Nevada Corporation (SNC) is building the next generation of mission solutions, and success depends on our ability to align strategy, resources, and execution. The Sr. Director of Integrated Business Planning (IBP) will be the architect and driver of SNC's enterprise-wide Sales & Operations Planning (S&OP) process.
This leader will design a forward-looking, data-driven planning engine that connects customer demand, supply and capacity, program execution, and financial outcomes. Beyond the mechanics, this role will shape how SNC makes decisions-through governance, business intelligence, change leadership, and disciplined process adoption.
The ideal candidate is a strategic integrator and cultural change agent-someone who can turn complexity into clarity, data into insight, and plans into results.As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

Build and Lead S&OP

Develop and implement a comprehensive S&OP strategy tailored to SNC's unique business needs in the aerospace, defense, and security sectors.

Facilitate cross-functional decision-making-aligning Strategy, IR&D, Business Development, Programs, Engineering, Operations, Supply Chain, Talent, Facilities, and Finance to one shared integrated and dynamic plan.

Anticipate risk and opportunity by driving scenario planning, trade-off discussions, and capacity/inventory strategies that keep us agile and mission-ready.

Monitor and analyze S&OP performance metrics, identify gaps, and drive continuous improvement initiatives to optimize operational efficiency and effectiveness.

Business Intelligence & Insights

Establish a single source of truth for enterprise planning, integrating data from CRM, ERP, MRP, FP&A, and operations systems.

Provide leaders with dashboards and analytics that tell the story behind the numbers-enabling faster, smarter, and more confident decisions.

Champion digital tools and advanced planning capabilities that prepare SNC for a future of predictive, scenario-based decision-making.

Analyze complex data sets to provide actionable insights and recommendations to senior leadership, supporting strategic initiatives and operational improvements.

Governance & Accountability

Define the rules of the game for enterprise planning-standards, cadences, and decision rights that ensure credibility and discipline.

Build and lead executive forums that reconcile supply, demand, and financials into actionable decisions.

Measure and communicate progress with a clear scorecard, ensuring accountability at all levels.

Change Leadership & Culture

Position Integrated Business Planning (IBP) not as a process, but as the way SNC runs the business.

Lead change by engaging executives, coaching leaders, and building advocacy across programs and functions.

Create the structures-training, playbooks, communities of practice-that sustain adoption and elevate organizational capability.

Integration Across SNC

Ensure Integrated Business Planning outputs flow directly into master schedules, materials planning, and program execution.

Connect planning with new program introductions, proposals, and long-lead investments to keep SNC ahead of demand.

Influence decisions on capital, capacity, and resources to enable growth and mission success.

What Success Looks Like

One aligned plan that the enterprise commits to and executes against.

Forecasts and capacity plans that are accurate, trusted, and actionable.

Increased agility in responding to shifts in customer demand, supply base, and program priorities.

A mature, disciplined planning process that drives both operational performance and financial outcomes.

Leaders and teams at every level engaged in and empowered by the IBP process.

How You Lead

Enterprise-minded: You see across silos and bring the business together around one plan.

Data-driven storyteller: You translate complex analytics into clear choices and trade-offs.

Change agent: You don't just implement processes-you create a culture that embraces them.

Builder: You grow teams, capabilities, and systems that endure.

Qualifications You Must Have:

• Bachelor's degree in Finance, Business Administration, Supply Chain or a related field.
• 15+ years of experience in business operations, program planning, or supply chain, with at least 8+ years in a leadership role. Higher level degree may substitute for experience.
• Thorough knowledge and understanding of one or more of the following disciplines: financial planning & analysis, program/corporate finance, pricing, or other quantitative or analytical role in business, program or operations management
• Strong business analytical skills
• Proven leadership abilities inclusive of successful change management, mentoring, career development, training, succession planning, holding people accountable, and conducting performance reviews
• Mastery of the ability to manage complex situations, delegate authority, lead and inspire your team, drive innovative thinking, instill collaboration, drive for success, challenge status quo and demonstrate ability to adapt to dynamic situations
• Proven experience and skills in team building, time management, conflict resolution, communication, briefing, presentation, strategic thinking, and literacy in the program management disciplines
• Demonstrated working knowledge and experience in all phases of budget preparation, cost control, and business resource planning and tracking
• Strong communication skills, including the ability to clearly express concepts in verbal and written forms; ability to tailor conversations to adapt to varying audiences
• Ability to effectively collaborate cross-functionally, across Business Areas and with Corporate, to support process, training, and tool improvements.
• Strong understanding of governance frameworks, risk management, and compliance standards relevant to SNC's industry.
• Expertise with CRM/ERP/MRP/FP&A systems and planning analytics; strong understanding of capacity, constraints, and inventory strategies.
• Demonstrated leadership in driving organizational change and adoption of new business processes.
• U.S. citizenship with the ability to obtain/maintain a security clearance.
• Background in the Aerospace and Defense Industry, the US Department of Defense (Civilian), NASA/Civil or commercial space and/or US Military, with an understanding of defense, aerospace, intelligence, and adjacent markets
• Experience linking IBP with financial forecasting, EACs, and portfolio reviews.
• Background in advanced planning tools and business intelligence platforms.

At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America's fastest-growing companies. Learn more about SNC

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

Estimated Starting Salary Range: $221,505.94 - $304,570.67. Compensation varies depending on a wide array of factors, such as candidates' key skills, relevant work experience, and education/training/certifications. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.

SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE:

This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

Learn more about the background check process for Security Clearances.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation's most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.