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Customer Success Analyst Jobs in Alabama (NOW HIRING)

penlink

Customer Success Specialist

Mobile, AL · On-site

It sounds like a lot of data and analytics, but really, it's about improving the world and keeping ... The Customer Success Specialist will own the full lifecycle of client relationships, from ...

Accela

Customer Success Operations Lead

Birmingham, AL · On-site

$110K/yr

Measure and optimize program effectiveness through reporting, analytics, and customer outcome tracking. * Support and evolve Accela\'s digital customer success strategy for long-tail customers.

Harris

Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption ... What We're Looking For Experience: 3-5 years of proven success in EdTech SaaS sales and/or customer ...

Cengage Learning

$67K - $87K/yr

As a Customer Success Consultant , you will serve as a strategic partner and trusted advisor to ... Analyze customer data to uncover risks, renewal challenges, and upsell opportunities. Skills you ...

iCIMS

Customer Success Manager

Montgomery, AL · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Genesys

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and ... Advanced data analysis skills with the ability to present insights to executive audiences * Strong ...

Harris

$22 - $25/hr

Use various applications to analyze source system data and identify data quality issues and ... Interest in customer success and account support, including customer follow-up, engagement tracking ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ... analysis of engagement and opportunities with Arcoro products and services * Identify organic ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ... analysis of engagement and opportunities with Arcoro products and services * Identify organic ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ... analysis of engagement and opportunities with Arcoro products and services * Identify organic ...

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All JobsCustomer Success Analyst JobsCustomer Success Analyst Jobs in Alabama

Customer Success Analyst information

See Alabama salary details

$16

$36

$61

How much do customer success analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer success analyst in Alabama is $36.72, according to ZipRecruiter salary data. Most workers in this role earn between $29.42 and $41.63 per hour, depending on experience, location, and employer.

How does a customer success analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

What are the key skills and qualifications needed to thrive as a customer success analyst?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Analyst jobs in Alabama?

For Customer Success Analyst jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Customer Success Analyst jobs in Alabama look for?

The top searched job categories for Customer Success Analyst jobs in Alabama are:

What cities in Alabama are hiring for Customer Success Analyst jobs?

Cities in Alabama with the most Customer Success Analyst job openings:

Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in Alabama as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $76,382 per year, or $36.7 per hour.

Customer Success Specialist

penlink

Mobile, AL • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage data and aid investigators solving crimes. It sounds like a lot of data and analytics, but really, it’s about improving the world and keeping safe the places we call home.

With our get-it-done attitude and focused mission, we are growing at an unprecedented rate and are therefore seeking a Customer Success Specialist to join our Customer Success Team. The Customer Success Specialist will own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention. In this role, you will focus on a given territory, supporting clients at all levels; serving as a trusted advisor, you will help clients maximize the value of our products while developing customer-success strategies and resources. You’ll collaborate with both internal and external senior managers to address customer needs and drive growth, while tracking and maintaining key customer-success metrics.


Requirements

YOUR RESPONSIBILITIES

• Serve as a day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both.

• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals

• Collaborate, problem-solve, and/or strategize with team members, including sales and training teams

• Identify risk and growth indicators for assigned accounts

• Regular travel to customer locations to conduct in-person/on-site consultations, demonstrations and briefings

• Adhering to team and company processes.

• Other duties as assigned


YOUR COMPETENCIES & EXPERIENCE

• 5+ years of experience working in law enforcement (analyst, investigator, officer, etc.) is preferred

• 3+ years of experience working with OSINT, preferably Tangles, Penlink’s primary open-source intelligence tool for law enforcement is required

• Previous experience working with PLX, Penlink’s primary digital intelligence platform for law enforcement preferred

• Ability to manage customer issues and resolve escalations

• Support complex, high-value, or marquee accounts

• Results-driven, self-starter, outstanding interpersonal abilities, attention to detail and organized

• Active team player who can quickly adapt to changing priorities and support multiple customers or initiatives simultaneously

• Proven experience utilizing law enforcement software for a variety of workflows

Apply