ZipRecruiter

Log In

1

Customer Success Analyst Jobs in Alabama (NOW HIRING)

Harris

Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption ... What We're Looking For Experience: 3-5 years of proven success in EdTech SaaS sales and/or customer ...

Genesys

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and ... Advanced data analysis skills with the ability to present insights to executive audiences * Strong ...

Harris

$22 - $25/hr

Use various applications to analyze source system data and identify data quality issues and ... Interest in customer success and account support, including customer follow-up, engagement tracking ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ... analysis of engagement and opportunities with Arcoro products and services * Identify organic ...

Becton, Dickinson and Company

Waters collaborates with analytical laboratories around the world to advance the release of ... Inspire Customer Success Across Lab Automation * Creates and drives a US Region and ADx-wide ...

Cengage Learning

$67K - $87K/yr

As a Customer Success Consultant , you will serve as a strategic partner and trusted advisor to ... Analyze customer data to uncover risks, renewal challenges, and upsell opportunities. Skills you ...

Accenture

$26.39 - $72.31/hr

We are currently looking to hire a Product Management & Marketing Senior Analyst. Responsibilities ... Career growth toward product ownership, customer success, or go-to-market roles. Basic ...

Quadient

Merchant Solution Consultant

Mobile, AL · On-site

Strong background in merchant onboarding, account setup, and customer success operations. * Experience with merchant statement analysis, interchange rates, and ROI reporting. Technical Skills

next page

Showing results 1-20

All JobsCustomer Success Analyst JobsCustomer Success Analyst Jobs in Alabama

Customer Success Analyst information

See Alabama salary details

$16

$36

$61

How much do customer success analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer success analyst in Alabama is $36.72, according to ZipRecruiter salary data. Most workers in this role earn between $29.42 and $41.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success analyst?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

How does a customer success analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Analyst jobs in Alabama?

For Customer Success Analyst jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Customer Success Analyst jobs in Alabama look for?

The top searched job categories for Customer Success Analyst jobs in Alabama are:

What cities in Alabama are hiring for Customer Success Analyst jobs?

Cities in Alabama with the most Customer Success Analyst job openings:

Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $76,382 per year, or $36.7 per hour.

Customer Success Consultant

Harris

On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

80th of 247 rated software companies

Job description

Key Responsibilities

Sales & Growth

Develop and execute go-to-market strategies to expand business within assigned regions.

Conduct market research and build targeted prospect lists using disciplined prospecting methods.

Drive new business opportunities through cold calling, networking, and industry events.

Prepare compelling proposals, quotations, and RFP responses.

Maintain accurate forecasting and pipeline management in Salesforce CRM.

Partner Success & Retention

Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.

Conduct periodic check-ins and goal reviews with partner leadership teams.

Oversee renewals and payment processes, collaborating with the Renewal team.

Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.

Deliver training sessions, webinars, and create knowledge resources as needed.

Strategic Collaboration

Represent your product line on the Operations Council to identify trends and influence product evolution.

Collaborate with marketing and product teams to design campaigns and services that meet partner needs.

Identify and develop new billable services to address evolving customer challenges.

What We're Looking For

Experience: 3-5 years of proven success in EdTech SaaS sales and/or customer success.

Skills:

o Strong consultative selling and solution-based approach.

o Expertise in relationship management and account growth strategies.

o Ability to deliver training and communicate effectively with educators and leaders.

o Proficiency in Salesforce CRM and Microsoft Office Suite.

Traits:

o Entrepreneurial mindset, results-driven, and highly persistent.

o Growth-oriented with strong analytical and problem-solving skills.

Education: Bachelor's degree or equivalent experience.

What We Offer

Competitive salary plus commission structure.

Comprehensive medical, dental, and vision coverage from day one.

Employee stock ownership and 401K matching programs.

Generous vacation and personal leave.

Opportunities for career growth and creative expansion.

What Harris Computer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Harris Computer Systems logo

About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

Social media

FacebookInstagram

View All Harris Computer Systems Jobs

Apply