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Customer Success Agent Jobs in San Ramon, CA (NOW HIRING)

Nooks

Manager, Customer Success (SMB)

San Francisco, CA · On-site

$200K - $220K/yr

Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate ... Hire, onboard, and develop a growing team of SMB Customer Success Managers * Coach CSMs on the ...

Altruist

Senior Customer Success Engineer

San Francisco, CA · Hybrid

$65 - $84/hr

The opportunity We're hiring a Senior Customer Success Engineer to sit at the intersection of AI ... Hands-on experience building with LLMs (OpenAI, Anthropic, Gemini, open-source), agent frameworks ...

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All JobsCustomer Success Agent JobsCustomer Success Agent Jobs in San Ramon, CA

Customer Success Agent information

See San Ramon, CA salary details

$11

$20

$30

How much do customer success agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer success agent in San Ramon, CA is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.31 per hour, depending on experience, location, and employer.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Agent jobs in San Ramon, CA?

For Customer Success Agent jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Success Agent jobs in San Ramon, CA look for?

The top searched job categories for Customer Success Agent jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Success Agent jobs?

Cities near San Ramon, CA with the most Customer Success Agent job openings:

Customer Success Agent jobs near you

Manager, Customer Success (SMB)

Nooks

San Francisco, CA • On-site

$200K - $220K/yr

Full-time

Re-posted 12 days ago

Job description

About Nooks.ai:
Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.
Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We've raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we've tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science.
THE ROLE
Our SMB segment is one of the fastest-growing parts of Nooks, and we're looking for a Manager of Customer Success to lead and scale the team behind it. Each CSM on this team owns a portfolio of ~150 accounts, running a high-velocity, scaled motion that spans onboarding, adoption, renewals, and upsells - all with a strong data-driven foundation.
This role is for a builder and a coach. You'll be responsible for hiring and developing a team of SMB CSMs, designing the systems and playbooks that make the scaled motion work, and owning the team's retention and expansion performance. You'll set the standard for what great looks like - from how we use data to identify risk and opportunity, to how we run customer conversations at scale.
This is a player-coach role. You'll carry a team quota and be close to the work - in customer escalations, in deal reviews, and in the metrics that drive the business.
RESPONSIBILITIES
Team Leadership & Development
  • Hire, onboard, and develop a growing team of SMB Customer Success Managers
  • Coach CSMs on the skills that matter most in a scaled motion: proactive outreach, data interpretation, commercial conversations, and efficient execution
  • Conduct regular 1:1s, call reviews, and performance conversations - translating metrics into clear development priorities for each CSM
  • Build a team culture that balances urgency, ownership, and continuous improvement

Scaled Motion & Operations
  • Own and continuously improve the playbooks, workflows, and tooling that enable CSMs to manage 150 accounts each without sacrificing customer outcomes
  • Define and monitor the KPIs that matter: CDR, GRR, time-to-value, adoption rates, renewal conversion, and expansion pipeline
  • Use customer health data and usage analytics to build early warning systems that keep churn low and expansion high
  • Partner with RevOps to ensure the team has the reporting, tooling, and automation it needs to operate at scale

Customer Outcomes
  • Serve as the senior point of contact for escalated customer situations, setting the standard for how complex issues are resolved
  • Drive a renewals process that starts early, is grounded in ROI, and consistently hits retention targets
  • Build cross-functional alignment with Sales on expansion motions, ensuring CSMs are identifying and progressing upsell opportunities within their book

Strategy & Voice of Customer
  • Translate team-level patterns - churn signals, adoption gaps, friction points - into actionable product and process feedback for internal stakeholders
  • Partner with the VP of Customer Success on segment strategy, team structure, and capacity planning as the SMB business scales
  • Represent SMB customer needs in cross-functional forums, ensuring the scaled segment gets the resources and product investment it deserves

REQUIREMENTS
  • 5+ years of Customer Success experience in B2B SaaS, with at least 2 years managing or leading a CS team
  • Experience with high-volume, scaled CS motions - you've managed teams handling large account portfolios and know what it takes to make that work operationally
  • Strong data literacy: you're comfortable pulling, interpreting, and acting on usage metrics, health scores, and retention analytics - and you coach your team to do the same
  • Proven track record of hitting or exceeding NRR/GRR targets as a team leader
  • Experience in the sales tech or outbound sales space is strongly preferred - you understand the world your customers operate in
  • Hands-on familiarity with CS tooling (Gainsight, Totango, ChurnZero, or similar) and sales tech (Outreach, Salesloft, HubSpot, Salesforce)
  • Excellent communicator - you can adapt from a coaching conversation with a direct report to a C-suite escalation call without breaking stride
  • A builder mentality: you're energized by creating structure where there isn't any, and you've shipped playbooks, processes, or programs that outlasted your direct involvement
  • Comfortable operating in a fast-paced, early-stage environment where priorities evolve and the playbook is still being written

We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits.
EEOC
Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.
Equal Employment Opportunity Statement
Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

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