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Customer Success Agent Jobs in San Ramon, CA (NOW HIRING)

Assort Health

Manager, Customer Success Team

San Francisco, CA · On-site

$100 - $150/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

An agent that knows who you are, remembers how you like to be reached, notices when something in ... About the Team Assort's Customer Success function delivers white-glove service to leading health ...

Cartesia

Scaled Customer Success Manager

San Francisco, CA · On-site

$145K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our customers range from scrappy AI startups shipping their first voice agent to rapidly growing ... Success needs to scale through thoughtful systems, great customer programs, and product expertise.

Merge LLC

Customer Success Manager, Commercial

San Francisco, CA · On-site

$125K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager Merge is the leading provider of agentic tools and customer-facing ... Agent Handler, which empowers AI agents with secure access to thousands of third-party tools, and ...

Nooks

Manager, Customer Success - SMB

San Francisco, CA · On-site

$120 - $180/hr

Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate ... Hire, onboard, and develop a growing team of SMB Customer Success Managers * Coach CSMs on the ...

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All JobsCustomer Success Agent JobsCustomer Success Agent Jobs in San Ramon, CA

Customer Success Agent information

See San Ramon, CA salary details

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How much do customer success agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer success agent in San Ramon, CA is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.31 per hour, depending on experience, location, and employer.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Agent jobs in San Ramon, CA?

For Customer Success Agent jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Success Agent jobs in San Ramon, CA look for?

The top searched job categories for Customer Success Agent jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Success Agent jobs?

Cities near San Ramon, CA with the most Customer Success Agent job openings:

Customer Success Agent jobs near you

Customer Success Manager

AssembledHQ, Inc

San Francisco, CA • On-site

Other

Re-posted 25 days ago

Job description

About Assembled
Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
The Role
You'll be in on the ground floor of a company that's building software that uniquely solves a universal and acute problem within all service organizations. We're proud of the momentum we've achieved with early partners that include many of the most innovative services teams like Etsy, Samsara, Brooks, Carta, and Notion.
The Customer Success Manager is tasked with working with our growing customer base and working closely with cross-functional partners to deliver clear value, retain and renew customers while unlocking growth and expansion opportunities. In working with our customer accounts, you'll manage multiple executive-level stakeholders to consult on best practices and drive business outcomes. You'll help these customers get maximum value out of Assembled by understanding and achieving their priorities.
You will have a big hand in everything we do from refining our post-sales customer journey to creating an account expansion strategy and serving as the Voice of Customer internally to prioritize customer feedback on our roadmap. You will manage customer relationships from post-implementation through renewal, creating advocates and Assembled champions along the way. You are focused on ensuring that customers achieve full ROI and grow our partnership. You will be responsible for regular Business Reviews and end-user trainings for customers across the globe. You'll use your learnings from talking to customers to help us improve our product, develop go-to-market playbooks, and improve our operational processes as we scale.
This is a high-priority team within Assembled with exposure to cross-functional leadership and a large level of responsibility that will help accelerate your career.
Responsibilities
  • Manage a portfolio of customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders
  • Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, solutions, sales, etc) to drive results
  • Proactively monitor and manage the health of the customers in your portfolio by identifying areas of risk and creating success plans for your book of business
  • Drive high-impact, cross-functional projects such as customer journey maps, business review strategy, training documentation, etc
  • Be hands-on with the product to ensure customers are fully educated on how to best leverage Assembled to achieve their goals and maximize ROI.
  • Drive customer renewals and mitigate churn within your book of business
  • Identify and execute on areas of growth and expansion in your portfolio of customers
About You
  • Relationship building & managing up: You enjoy developing relationships and can collaborate effectively with a wide range of constituents, adjusting your messaging accordingly. At Assembled, we'd expect you to regularly interact with C-level execs, support agents, and engineers alike.
  • You don't give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments. You are comfortable operating independently.
  • You have a track record for getting things done: You know how to juggle competing priorities and drive towards outcomes.
  • You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product.
  • You have a growth mindset: You're not afraid to try things you've not done before and failing. You thrive on feedback and are a self-starter.
  • You are a great team member: You are collaborative, humble, and helpful. You are available to help your teammates when needed and can balance your priorities with the overall team's.
  • You get on the plane: You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement.
  • Preferred: 3+ years of experience in customer-facing, operational, and start-up environments. Workforce Management Experience is a bonus.

We know great candidates don't always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!
For United States Applicants:
Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
For United Kingdom Applicants:
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

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