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Customer Success Agent Jobs in Keyport, NJ (NOW HIRING)

Lotto.com

Customer Success Agent

Jersey City, NJ

$45 - $55/hr

As a Customer Success Agent, you will report to our Customer Success Manager, and work on a variety of projects, supporting a best-in-class online platform. This is an entry-level position on a ...

PermitFlow

Manager, Customer Success

New York, NY · Remote

$150K - $190K/yr

Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence ...

PermitFlow

Manager, Customer Success

New York, NY · On-site

$150K - $190K/yr

Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence ...

PermitFlow

Manager, Customer Success

Manhattan, NY · Hybrid

Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence ...

PermitFlow

Customer Success Manager

Manhattan, NY · Hybrid

Customer Success Manager PermitFlow is redefining how America builds. We're an applied AI company ... Our AI agent workforce helps the fastest-growing construction companies navigate everything from ...

PermitFlow

Customer Success Manager

New York, NY · On-site

$130K - $180K/yr

Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Role Overview PermitFlow is seeking a Customer Success Manager to support our midmarket customer ...

PermitFlow

Customer Success Manager

New York, NY · Remote

$130K - $180K/yr

Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Role Overview PermitFlow is seeking a Customer Success Manager to support our midmarket customer ...

Plural

Customer Success Manager

Manhattan, NY

$150K - $200K/yr

Customer Success Manager Founded in New York and backed by top-tier venture capital firms, Plural ... Bonus: prior experience at an early-stage startup, exposure to AI/agent products, or a background ...

Reltio

Customer Success Manager

New York, NY

... agent. Trusted by more than 200 of the world's largest brands across industries such as life ... The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and ...

Reltio

Customer Success Manager

Manhattan, NY

... agent. Trusted by more than 200 of the world's largest brands across industries such as life ... The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and ...

AssembledHQ, Inc

Customer Success Manager

New York, NY · On-site

$105K - $200K/yr

With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered ... The Customer Success Manager is tasked with working with our growing customer base and working ...

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Customer Success Agent information

See Keyport, NJ salary details

$10

$18

$28

How much do customer success agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer success agent in Keyport, NJ is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Agent, and why are they important?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are some common challenges Customer Success Agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What are Customer Success Agents?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What cities near Keyport, NJ are hiring for Customer Success Agent jobs? Cities near Keyport, NJ with the most Customer Success Agent job openings:
Customer Success Agent jobs near you
Customer Success Agent

Customer Success Agent

Lotto.com

Jersey City, NJ

$45 - $55/hr

Other

Posted 3 days ago

Job description

Job Description: Position is in-office only! No remote optionLocated in Bayonne, NJWho we areLotto.com Inc. is a New Jersey based start-up, aiming to change the way lottery is played. We built the best-in-class lottery distribution platform, to deliver a secure and contactless online experience to players.Up to 50% of all lottery ticket sales nationwide support various initiatives, and we are on a mission to increase funding for those causes, including: scholarships and educational programs, social services, pensions for firefighters, assistance programs for seniors, road maintenance, and much more.What's the role?As a Customer Success Agent, you will report to our Customer Success Manager, and work on a variety of projects, supporting a best-in-class online platform. This is an entry-level position on a rapidly growing team, offering a chance to make an impact on the customer experience and grow the business. If you love taking initiative, finding new solutions for interesting challenges and want to become a part of a cool tech startup, let’s chat!Key ResponsibilitiesManage customer communication, primarily through live chat and emailEducate users on platform services and featuresMaintain robust records and updates within Zendesk and proprietary systemsServe as the main point of contact and liaison between customers and the rest of the lotto.com teamProvide tech support and ensure customer satisfactionUtilize online tools to monitor business performance and improve CXPartner with external departments to support additional projectsAdhere to regulatory requirements and internal guidelinesMinimum RequirementsBachelor’s degree or equivalent work experienceExcellent command of the English languageAbility to draft customer-facing and marketing content communicationsAmbitious drive, strong individual contributor and team playerAffinity for technology and a can-do attitudeDesired QualificationsFamiliarity with G-Suite tools and E-commerce platforms1 yr. experience working with Zendesk and/or other customer-facing tools1 yr. experience working in startups and high-pace environments?CompensationFull time positionAnnual base $45-55KPerformance based bonusesFuture equity in the companyAwesome working environmentPaid time offHealth benefitsTeam events $35,001 - $50,000

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