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Customer Success Agent Jobs in Edison, NJ (NOW HIRING)

Lotto.com

Customer Success Agent

Jersey City, NJ

$45 - $55/hr

As a Customer Success Agent, you will report to our Customer Success Manager, and work on a variety of projects, supporting a best-in-class online platform. This is an entry-level position on a ...

Gorgias

Director, Customer Success

New York, NY · On-site

$225K - $266K/yr

At Gorgias, we're building the platform that makes this real: a unified AI agent that sells ... About the Team Customer Success at Gorgias covers our Commercial and Enterprise merchants and sits ...

Gorgias

Director, Customer Success

New York, NY · On-site

At Gorgias, we're building the platform that makes this real: a unified AI agent that sells ... About the Team Customer Success at Gorgias covers our Commercial and Enterprise merchants and sits ...

PermitFlow

Customer Success Manager

New York, NY · On-site

$130K - $180K/yr

Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Role Overview PermitFlow is seeking a Customer Success Manager to support our midmarket customer ...

Revin AI

Customer Success Manager

New York, NY · On-site

$150K - $170K/yr

Customer Success Manager (CSM) Location: New York City Compensation: Base: $110,000-130,000 ... agent configuration, implementation plans, and product improvements. • Guide customers through ...

PermitFlow

Customer Success Manager

New York, NY · Remote

$130K - $180K/yr

Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Role Overview PermitFlow is seeking a Customer Success Manager to support our midmarket customer ...

Avante

Customer Success Manager

New York, NY · On-site

For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits ... We are growing fast and are scaling our customer success team to meet the needs of our growing ...

Assort Health

Senior Customer Success Manager

New York, NY · On-site +1

$170K - $260K/yr

An AI agent that knows who you are, remembers how you like to be reached, and carries that context ... About the Team Assort's Customer Success function delivers white-glove service to leading health ...

Assort Health

Manager, Customer Success Team

New York, NY · On-site +1

$180K - $250K/yr

An AI agent that knows who you are, remembers how you like to be reached, and carries that context ... About the Team Assort's Customer Success function delivers white-glove service to leading health ...

Luminary

Customer Success Manager

New York, NY · On-site

$130K - $165K/yr

... powers agent-driven workflows for tax and wealth transfer services. Our customers are leaders ... The Opportunity As a Customer Success Manager at Luminary, you play a key role in engaging ...

Fireblocks

VP, Customer Success

New York, NY · On-site

The Role Reporting to the Chief Customer Officer, the VP of Customer Success will lead our ... Proven change agent - creates or adopts new customer programs that maximize satisfaction, retention ...

Fireblocks

VP, Customer Success

New York, NY · On-site +1

The Role Reporting to the Chief Customer Officer, the VP of Customer Success will lead our ... Proven change agent - creates or adopts new customer programs that maximize satisfaction, retention ...

Amperity

Lead Customer Success Manager

New York, NY · On-site

We shipped the industry's first identity resolution agent, then the first enterprise Customer Data ... We measure our success by one standard: whether what we build moves the business. Return on ...

Amperity

Lead Customer Success Manager

New York, NY · On-site

We shipped the industry's first identity resolution agent, then the first enterprise Customer Data ... We measure our success by one standard: whether what we build moves the business. Return on ...

Sunbit

Sr. Backend Engineer

New York, NY · On-site +1

Design, build, and evolve the Customer Success agent desktop, the core platform used by our call center to support customers. * Develop tools, workflows, and integrations that connect multiple ...

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All JobsCustomer Success Agent JobsCustomer Success Agent Jobs in Edison, NJ

Customer Success Agent information

See Edison, NJ salary details

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$27

How much do customer success agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer success agent in Edison, NJ is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Agent jobs in Edison, NJ?

For Customer Success Agent jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Customer Success Agent jobs in Edison, NJ look for?

The top searched job categories for Customer Success Agent jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Customer Success Agent jobs?

Cities near Edison, NJ with the most Customer Success Agent job openings:

Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in Edison, NJ as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,125 per year, or $18.8 per hour.

Customer Success Agent

Lotto.com

Jersey City, NJ

$45 - $55/hr

Other

Re-posted 12 hours ago

Job description

Job Description: Position is in-office only! No remote optionLocated in Bayonne, NJWho we areLotto.com Inc. is a New Jersey based start-up, aiming to change the way lottery is played. We built the best-in-class lottery distribution platform, to deliver a secure and contactless online experience to players.Up to 50% of all lottery ticket sales nationwide support various initiatives, and we are on a mission to increase funding for those causes, including: scholarships and educational programs, social services, pensions for firefighters, assistance programs for seniors, road maintenance, and much more.What's the role?As a Customer Success Agent, you will report to our Customer Success Manager, and work on a variety of projects, supporting a best-in-class online platform. This is an entry-level position on a rapidly growing team, offering a chance to make an impact on the customer experience and grow the business. If you love taking initiative, finding new solutions for interesting challenges and want to become a part of a cool tech startup, let’s chat!Key ResponsibilitiesManage customer communication, primarily through live chat and emailEducate users on platform services and featuresMaintain robust records and updates within Zendesk and proprietary systemsServe as the main point of contact and liaison between customers and the rest of the lotto.com teamProvide tech support and ensure customer satisfactionUtilize online tools to monitor business performance and improve CXPartner with external departments to support additional projectsAdhere to regulatory requirements and internal guidelinesMinimum RequirementsBachelor’s degree or equivalent work experienceExcellent command of the English languageAbility to draft customer-facing and marketing content communicationsAmbitious drive, strong individual contributor and team playerAffinity for technology and a can-do attitudeDesired QualificationsFamiliarity with G-Suite tools and E-commerce platforms1 yr. experience working with Zendesk and/or other customer-facing tools1 yr. experience working in startups and high-pace environments?CompensationFull time positionAnnual base $45-55KPerformance based bonusesFuture equity in the companyAwesome working environmentPaid time offHealth benefitsTeam events $35,001 - $50,000

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