ZipRecruiter

Log In

1

Customer Success Agent Jobs in Ohio (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsCustomer Success Agent JobsCustomer Success Agent Jobs in Ohio

Customer Success Agent information

See Ohio salary details

$9

$17

$26

How much do customer success agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer success agent in Ohio is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.99 per hour, depending on experience, location, and employer.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Agent jobs in Ohio?

For Customer Success Agent jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Success Agent jobs in Ohio look for?

The top searched job categories for Customer Success Agent jobs in Ohio are:

What cities in Ohio are hiring for Customer Success Agent jobs?

Cities in Ohio with the most Customer Success Agent job openings:

Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in Ohio as of June 2026, with employment types broken down into 36% Full Time, 52% Part Time, 1% Temporary, 9% Contract, and 2% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,929 per year, or $17.3 per hour.

Customer Relations Representative - State Farm Agent Team Member

Kevin Kilfoyle - State Farm Agent

Painesville, OH • On-site

$16 - $18/hr

Full-time

PTO

Re-posted 2 days ago

Job description

ROLE DESCRIPTION:
Kevin Kilfoyle - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Relations Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. You may also assist in developing strategies and establishing quotas for our agency.
If you are energetic, goal-oriented, and sales-minded, we are excited to harness your talents in this rewarding opportunity to build your career.
BENEFITS:
  • Hourly plus commission/bonus
  • PTO
  • Flexible Hours
  • No Weekend and No Evening Work
  • Growth potential/Opportunity for advancement within my office
  • Signing bonus for pre-licensed professionals after 3 months
RESPONSIBILITIES:
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Work with the agent to establish and meet sales goals.
  •  Maintain a strong work ethic with a total commitment to success each and every day.
  • Work alongside your agency’s team to ensure successful long-lasting customer relations.
QUALIFICATIONS:
  • Sales experience preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Ability to effectively relate to a customer
  • Property & Casualty license (must be able to obtain)
  • Confident in client outreach and prospecting
  • Self-Motivated