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Customer Success Agent Jobs in Ohio (NOW HIRING)

Genesys

$150 - $210/hr

Architect agentic systems with precision: define agent topology, design tool schemas, and engineer ... Collaborate with Customer Success and Professional Services teams to hand over production‑ready ...

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Genesys Cloud Services, Inc.

$102.57 - $170.96/hr

... Architect, Customer Success at Genesys, you will serve as the strategic and technical bridge ... Architect agentic systems with precision: define agent topology, design tool schemas, and engineer ...

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Customer Success Agent information

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How much do customer success agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer success agent in Ohio is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are popular job titles related to Customer Success Agent jobs in Ohio?

For Customer Success Agent jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Success Agent jobs in Ohio look for?

The top searched job categories for Customer Success Agent jobs in Ohio are:

What cities in Ohio are hiring for Customer Success Agent jobs?

Cities in Ohio with the most Customer Success Agent job openings:

Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in Ohio as of June 2026, with employment types broken down into 36% Full Time, 52% Part Time, 1% Temporary, 9% Contract, and 2% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,929 per year, or $17.3 per hour.

Customer Success Agent

Avtron Power Solutions

Garfield Heights, OH • On-site

Other

Re-posted 26 days ago

Job description

COMPANY OVERVIEW:
Founded in 1953 Avtron has a long history of manufacturing market leading power test solutions. Now with a global footprint and sales into some of the largest industrial projects, Avtron will continue to push the envelope of what's possible in the electrical test environment. Avtron Power Solutions manufacture and distribute market leading load bank solutions for mission critical applications. We have the largest portfolio in the industry and can meet the highest load testing standards with our intelligent SIGMA load bank control system.
POSITION SUMMARY:
The National Customer Success Agent serves as the main point of contact for customers, providing order updates, resolving issues, and coordinating with internal teams to ensure on-time delivery and exceptional service.
DUTIES AND RESPONSIBILITIES:
Essential Functions:
  • Customer Relationship Management: Build and maintain strong, long-term relationships with customers, acting as their primary point of contact post-sale. Manage customer service inquiries via email, chat, and phone, ensuring timely and professional responses.
  • Customer Advocacy: Act as an advocate for the customer internally, ensuring deadlines are met, products are delivered to specification, and commitments are fulfilled on time.
  • Customer Onboarding: Assist new customers in onboarding by guiding them through the setup, usage best practices, and support resources to ensure a smooth and successful start.
  • Order and Delivery Oversight: Monitor customer orders, coordinate with logistics and production, and ensure timely delivery and communication.
  • Issue Resolution: Handle and resolve customer complaints concerns in a timely and professional manner.
  • Cross-Functional Coordination: Collaborate with engineering, technical support, logistics, and production teams to ensure customer needs are met and exceeded expectations.
  • Performance & Improvement: Execute on defined KPIs and contribute to continuous improvement initiatives aimed at maximizing service levels and customer experience
  • Documentation: Maintain accurate records of customer interactions, issues, and resolutions
Additional Responsibilities:
  • Participate in annual customer business review meetings
  • Expedites backorders and process customer returns.
  • Travel less than 5%
MINIMUM QUALIFICATIONS:
  • Bachelor's Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred
  • 2-4 years of relevant inside sales or customer service experience
  • Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
  • Experience using SAP and CRMs systems a plus
  • Creative problem-solver with outstanding customer service skills
EDUCATION, SKILLS, AND EXPERIENCE:
Education:
  • Bachelor's Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred
Skills
  • Creative problem-solver with outstanding customer service skills
  • Strong verbal and written communication skills
  • Excellent organizational and time management skills
  • Team player who works well individually, as well as part of a team
  • Proven ability to manage multiple large accounts and coordinate cross-functional support.
  • Excellent communication, problem-solving, and relationship-building skills.
Experience
  • 2-4 years of relevant inside sales or customer service experience.
COMPUTER SKILLS:
  • Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
  • Experience using SAP and CRMs systems a plus

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