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Customer Success Advisor Jobs in Wisconsin (NOW HIRING)

Appian Corporation

Customer Success Manager

Madison, WI

$125K - $250K/yr

You will serve as a strategic advisor to empower leading organizations to transform their work ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

Appian

Customer Success Manager

Madison, WI · On-site

$125K - $250K/yr

You will serve as a strategic advisor to empower leading organizations to transform their work ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... As a trusted advisor throughout the customer lifecycle, the CSM facilitates cross-functional ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... As a trusted advisor throughout the customer lifecycle, the CSM facilitates cross-functional ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... As a trusted advisor throughout the customer lifecycle, the CSM facilitates cross-functional ...

Findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey.

Findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey.

CDK

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional ... Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor.

CDK

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional ... Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor.

UiPath

WI · On-site

$140 - $190/hr

Your mission At UiPath, Customer Success Managers (CSMs) are strategic advisors and executors, responsible for helping healthcare customers realize measurable business outcomes through agentic ...

Vontier

Lead Customer Success Manager

Madison, WI · On-site

$96K - $124K/yr

In this high-impact role, you will serve as a trusted advisor to our most valued enterprise customers, championing their success by aligning our cutting-edge solutions with their long-term business ...

New

ALine

WI · On-site

$120 - $180/hr

Act as the trusted advisor and main executive point of contact for one to a few strategic customers ... Co-create multi-year success plans with the customer, tied directly to business outcomesand ROI.

Findhelp

Senior Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey.

findhelp

Senior Customer Success Manager

Madison, WI · On-site

$95 - $130/hr

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey.

Findhelp

Senior Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey.

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Customer Success Advisor information

See Wisconsin salary details

$11

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$33

How much do customer success advisor jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer success advisor in Wisconsin is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $24.04 per hour, depending on experience, location, and employer.

What is a customer success advisor?

A Customer Success Advisor is a professional who helps customers achieve their goals by providing ongoing support, guidance, and education about a company's products or services. Their main objective is to ensure customers have a positive experience, maximize the value they receive, and maintain long-term relationships. They often work closely with sales, support, and product teams to address customer needs and proactively resolve any issues that arise. Customer Success Advisors play a crucial role in reducing customer churn and driving customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer success advisor?

To excel as a Customer Success Advisor, you need strong communication skills, a customer-focused mindset, and experience in account management or support roles, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and certifications in customer success practices, are commonly required. Outstanding problem-solving abilities, empathy, and adaptability help you build rapport and manage challenging situations. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a customer success advisor typically collaborate with other departments to ensure client satisfaction?

Customer Success Advisors work closely with teams such as Sales, Product, and Support to understand client needs and resolve issues efficiently. They often relay customer feedback to product teams to inform improvements and coordinate with sales to identify upsell or renewal opportunities. Regular communication and cross-functional meetings are common, ensuring all departments are aligned in delivering a positive customer experience. This collaborative approach is key to proactively addressing challenges and fostering strong client relationships.

What is the difference between Customer Success Advisor vs Customer Support Specialist?

AspectCustomer Success AdvisorCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves customer issues and technical problems
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, technical support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Common UsageSubscription services, SaaS companies, B2B industriesTech companies, software providers, hardware support

While both roles involve assisting customers, a Customer Success Advisor focuses on building relationships and ensuring long-term satisfaction, whereas a Customer Support Specialist primarily addresses immediate technical issues. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Advisor jobs in Wisconsin?

For Customer Success Advisor jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Success Advisor jobs in Wisconsin look for?

The top searched job categories for Customer Success Advisor jobs in Wisconsin are:

Customer Success Advisor jobs near you
Infographic showing various Customer Success Advisor job openings in Wisconsin as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,541 per year, or $20.9 per hour.

Customer Success Manager

Appian Corporation

Madison, WI

$125K - $250K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian's software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers' business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.

Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement. 

In this role, you will: 

  • Uncover and shape each customer's business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
  • Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
  • Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to customers' evolving business strategies.
  • Identify opportunities to expand Appian's footprint and articulate clear, data-backed business value cases for additional investment.
  • Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
  • Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
  • Build deep expertise in Appian's products, implementation methodology, and best practices to guide customers effectively.
  • Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
  • Communicate confidently across technical teams, business stakeholders, and C-level executives.
  • Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.

Basic Qualifications:

  • Bachelor's degree, ideally in a technical field.
  • 10+ years of combined experience in technology or technical consulting.
  • Proven ability to act as a trusted advisor and drive measurable business value for customers.
  • Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
  • Excellent consulting, communication, and presentation skills with executive and technical audiences.
  • Strong organization and project management skills with close attention to detail.
  • Experience with agile software development practices.
  • Expected travel averages around 25%, with higher travel demands during select months.

Preferred Qualifications: 

  • 5+ of experience within success management, program management, account management or advisory services.
  • Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
  • Strong understanding of system integration, data architecture, or enterprise architecture.

The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Base Salary Range
$125,000—$250,000 USD

Tools and Resources 

  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
  • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
  • Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn, Youtube, Instagram, Facebook

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. 

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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