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Customer Strategy Manager Jobs in Boston, MA (NOW HIRING)

StarTech.com

Customer Success Manager

Boston, MA

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

Nasuni

Customer Success Manager

Boston, MA · Hybrid

Strategic Customer Success & Relationship Management Own the post-sales relationship for a portfolio of commercial customers across the US. Develop deep understanding of each customer's business ...

Formlabs

Senior Manager, Growth Strategy

Somerville, MA · On-site

$140K - $200K/yr

Define customer segments and size markets to decide where Formlabs should grow next * Build the ... Strategy projects as a Management Consultant OR experience in scaling business from 1 to 10. * ...

Nasuni

Senior Customer Success Manager

Boston, MA · Hybrid

Strategic Customer Success & Relationship Management Own the post-sales relationship for a portfolio of strategic customers across the US Develop deep understanding of each customer's business ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Strategic Customer Success & Relationship Management • Own the post-sales relationship for a portfolio of commercial customers across the US. • Develop deep understanding of each customer ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Strategic Customer Success & Relationship Management • Own the post-sales relationship for a portfolio of commercial customers across the US. • Develop deep understanding of each customer ...

Panera Bread

Sr. Manager, Real Estate Strategy

Newton, MA · On-site

$136K - $155K/yr

Sr. Manager, Real Estate Strategy Job Purpose This position's primary goal is the development and ... Customer service approach with ability to be HIGHLY RESPONSIVE to sensitive issues, complex ...

Nasuni

Senior Customer Success Manager

Boston, MA · On-site

Strategic Customer Success & Relationship Management • Own the post-sales relationship for a portfolio of strategic customers across the US • Develop deep understanding of each customer ...

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All JobsCustomer Strategy JobsCustomer Strategy Manager JobsCustomer Strategy Manager Jobs in Boston, MA

Customer Strategy Manager information

See Boston, MA salary details

$125.5K

$152.4K

$176K

How much do customer strategy manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer strategy manager in Boston, MA is $152,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $165,700.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What does a customer strategy manager do?

A customer strategy manager develops and implements plans to improve customer experience, retention, and satisfaction. They analyze customer data, collaborate with marketing and sales teams, and use tools like CRM systems to align business strategies with customer needs and behaviors.

What cities near Boston, MA are hiring for Customer Strategy Manager jobs?

Cities near Boston, MA with the most Customer Strategy Manager job openings:

Customer Strategy Manager jobs near you
Infographic showing various Customer Strategy Manager job openings in Boston, MA as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, 2% Temporary, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $152,359 per year, or $73.2 per hour.

Manager, Tech Strategy Advice - Healthcare & Life Sciences - Elevate

Simon-Kucher & Partners

Boston, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Simon-Kucher is a global consultancy with more than 2,200 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. As a trusted commercial advisor, we combine deep consultingexpertise, growth specialization, and technology to scale impact. Weoptimizeevery lever of commercial strategy - product, pricing, innovation, marketing, sales, and digital - based on deep insights into what customers value and are willing to pay for. With over 40 years of experience in monetization, we are regarded as the world's leading commercial growth and pricingspecialist. 
Our Healthcare & Life Science Division works across the highly innovative, complex healthcare sector, including pharmaceuticals & biotech, medical technology, diagnostics, digital health & healthcare IT, healthcare B2B, providers, consumer health, and animal health. Our North America, region Healthcare & Life Science teams are based in Boston, Chicago, New York, San Francisco, and Toronto. As a global division, our project teams often include colleagues from around the world. We value theexpertiseand perspectives each of our diverse colleagues brings to the table and encourage collaboration across offices and disciplines. 
The digital ageprovidesendless opportunities to unlock commercial growth. By developing new digital business models, investing in digital channels, andleveragingnew technologies, you canacquirenew customers, keep more of your existing customers, andultimately growyour revenues and profits.That'swhat Simon-Kucher Elevate is all about. 
Our analytics work focuses on commercial growth and helps clientsoptimizetheir commercial strategies by combining technology, data, and creativity with commercial consultingexpertise. 

What makes us special:
  • Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.
  • Unlock the power of opportunity. Advance your career in a thriving company with a startup feel. We invest in your professional development every step of the way.
  • Enjoy balance and flexible working. Be empowered to do your best work - whether it's from home or in the office.
  • Prioritize your health and wellbeing. No matter where you live, we offer a competitive suite of health benefits to help keep you and your loved ones safe.
  • Invest in your future. All US and Canadian employees enjoy 401(k) & RRSP benefits with company matching. 
  • Work in a values-driven culture. At Simon-Kucher, our vision is to become the world's leading growth specialist. Our values guide the way we do business and communicate our distinctiveness. They sum up what we stand for, influence our culture, and drive how and why we do things.
How you will create an impact:
  • Assume responsibility for multiple concurrent client engagements or workstreams, directly interacting with healthcare and life sciences clients and helping deliver top-line growth strategies. 
  • Manage project planning and execution by ensuring project delivery is aligned with client needs, objectives, timelines, risks, and expectations. Independently tackle complex business, technology, and analytics issues, crafting and presenting solutions and recommendations together with your project teams. 
  • Manage the project team to develop commercial, analytics, and IT strategies; design system architecture; and optimize clients' technology landscapes end-to-end. Lead healthcare and life sciences clients to solve strategic commercial and technology challenges across the product lifecycle. 
  • Deliver high-quality individual contributions on client engagements by driving research, analysis, and insights that support timely, client-ready outputs and deliverables. 
  • Elevate analysis and insights by bringing client-centric depth, healthcare and life sciences expertise, and commercial growth knowledge to project deliverables. 
  • Facilitate communication between business representatives, technical experts, and technology providers, including vendor selection, RFP, and RFI processes. 
  • Develop expertise in growth technology focus areas such as pricing, sales, marketing, CRM, CPQ, PO&M, ERP sales modules, CLM, and related healthcare commercial technology solutions. 
  • Analyze healthcare-focused data sets used by commercial teams, including payer quality access, provider-level prescribing, prescription claims, and other relevant healthcare data sources. 
  • Build trusted advisory relationships with clients by delivering tailored recommendations, obtaining buy-in from key stakeholders, and providing exceptional client service. 
  • Prepare client-ready deliverables and independently present project workstream findings and recommendations to senior clients, incorporating feedback. 
  • Provide effective communication in challenging situations and help align stakeholders across business, analytics, technology, and vendor teams. Identify and engage prospective clients, understand their needs, priorities, and challenges, and help expand Simon-Kucher's commercial growth strategy, analytics, and technology offerings. 
  • Proactively participate in the development of Simon-Kucher's analytics and growth technology offerings by identifying new business opportunities and developing new capabilities, thought leadership, tools, articles, blog posts, and other market-facing content. 
  • Act as a mentor to team members, giving constructive feedback and supporting their professional development. 
  • Play an integral role in the recruitment and integration of new consultants in our analytics and growth technology offerings, contributing to Simon-Kucher's culture and success.  
Your profile: 
  • Undergraduate and/or graduate degree from an accredited university or college in business, statistics, economics, marketing, finance, math, information technology, engineering, science, psychology, or a related field, along with 4+ years of full-time work experience, ideally in management consulting or industry, with experience in analytics, growth technology, pricing, marketing, sales, strategy, or commercial transformation 
  • Healthcare industry or healthcare consulting experience is preferred, especially with technical industry experience in commercial technology, enterprise software, or technology enabled commercial transformations across pricing, sales, marketing, strategy, or analytics. 
  • Experience with pricing, marketing, or sales software, including CRM, CPQ, PO&M, ERP sales modules, CLM, or related commercial technology solutions. 
  • Strong understanding of vendor selection and RFP/RFI processes, including the ability to facilitate communication between business, technical, and vendor stakeholders. 
  • Experience developing technical and business specifications and familiarity with IT landscapes and architecture across organizations of different sizes and complexities. 
  • Ability to advise clients on how to optimize their commercial technology landscape and reach next-level excellence through scalable, practical solutions. 
  • Expertise in advanced analytics using healthcare-focused data sets used by commercial teams, including payer quality access, provider-level prescribing, prescription claims, and related data sets. 
  • Advanced proficiency in data analysis tools such as Python, R, or Stata, with Python preferred, as well as Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook 
  • Strong ability to manage multiple projects, work plans, deliverables, risks, issues, milestones, and escalation needs across diverse disciplines and teams. 
  • Proven success managing or mentoring small teams with a leadership style that supports positive results, inclusion, empathy, and high performance. 
  • Effective presentation and communication skills, both written and verbal, with the ability to present findings, takeaways, and recommendations to senior audiences. 
  • Strong interpersonal skills and demonstrated ability to develop and maintain deep relationships with senior clients; access to an existing healthcare network is a plus. 
  • Up to date with technology and software industry trends and eager to quickly and independently build knowledge of new and niche software products. 
  • Strong analytical skills, attention to detail, client-focused mindset, and a conscientious, dynamic attitude. 
  • In-office or client site presence 2-3 days per week in alignment with our hybrid working model. In-office or client site presence 2-3 days per week in alignment with our hybrid working model. 

Total compensation for this role includes base salary, performance bonus, eligibility for annual merit-based increases, and a comprehensive benefits package. 

The base salary range for this position is between 170,000to 180,000per year for US roles. Specific compensation within these ranges will depend on factors such as experience, skills, and location. Salary ranges are reviewed periodically to ensure alignment with market conditions. 

Benefits for eligible employees include paid time off, 13 paid holidays, medical, dental, and vision coverage, life insurance, and a 401(k) plan. 

About Simon-Kucher
Simon-Kucher is a global consultancy with more than 2,200 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. As a trusted commercial advisor, we combine deep consulting expertise, growth specialization, and technology to scale impact. We optimize every lever of commercial strategy - product, pricing, innovation, marketing, sales, and digital - based on deep insights into what customers value and are willing to pay for. With over 40 years of experience in monetization, we are regarded as the world's leading commercial growth and pricing specialist. 
Simon-Kucher is an Equal Employment Opportunity ("EEO") employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.  
We believe in building a culture that embraces belonging, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, great things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone - our people, our clients and, of course, our business. 
Simon-Kucher North America Talent Acquisition Team
simon-kucher.com/careers

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