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Customer Strategy Manager Jobs in Boston, MA (NOW HIRING)

CVS Health

Manager, Enterprise Strategy

Wellesley, MA

$72K - $159K/yr

As a Manager on the Enterprise Strategy team, you will be helping shape the strategy for our Aetna ... Our teams reflect the customers, patients, members and communities we serve and we are committed to ...

Cisco

Strategy & Planning Manager

Boston, MA · On-site

$198K - $273K/yr

Minimum Qualifications * 2-3+ years in management consulting or corporate strategy, ideally with a ... These solutions provide customers with unparalleled security, visibility, and insights across the ...

Sereact GmbH

Strategy & Execution Manager US

Boston, MA · On-site

$100K - $150K/yr

As a Strategy & Execution Manager, you will operate as a key extension of the VP of North America ... From internal operations to external customer-facing initiatives, you will play a central role in ...

Stout

Manager, Industrials - Stout Strategy

Boston, MA · On-site

What You'll Do Managers are integral to our success. You will be responsible for developing more ... customers, and industry experts to develop unique insight regarding market dynamics and strategic ...

Stout

Manager, Industrials - Stout Strategy

Boston, MA · On-site

What You'll Do Managers are integral to our success. You will be responsible for developing more ... customers, and industry experts to develop unique insight regarding market dynamics and strategic ...

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Showing results 21-40

All JobsCustomer Strategy JobsCustomer Strategy Manager JobsCustomer Strategy Manager Jobs in Boston, MA

Customer Strategy Manager information

See Boston, MA salary details

$125.5K

$152.4K

$176K

How much do customer strategy manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer strategy manager in Boston, MA is $152,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $165,700.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What does a customer strategy manager do?

A customer strategy manager develops and implements plans to improve customer experience, retention, and satisfaction. They analyze customer data, collaborate with marketing and sales teams, and use tools like CRM systems to align business strategies with customer needs and behaviors.

What cities near Boston, MA are hiring for Customer Strategy Manager jobs?

Cities near Boston, MA with the most Customer Strategy Manager job openings:

Customer Strategy Manager jobs near you
Infographic showing various Customer Strategy Manager job openings in Boston, MA as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, 2% Temporary, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $152,359 per year, or $73.2 per hour.

Manager, Enterprise Strategy

CVS Health

Wellesley, MA

$72K - $159K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,341 frontline employees who took The Breakroom Quiz

91st of 113 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

It is an exciting time in healthcare. The industry is evolving and the opportunities to drive real change and improve the health of millions are endless.

Our Enterprise Strategy team is a small, high-performing group that works closely with senior leadership to pave the way for the future of our company. In Strategy, you will work hand-in-hand with senior business leaders to identify and analyze exciting new opportunities to drive growth and differentiation in a dynamic industry.

As a Manager on the Enterprise Strategy team, you will be helping shape the strategy for our Aetna business. This position has a unique opportunity to be on the cutting edge of CVS Health's aspirations to maintain Aetna's leadership in the market. In this role, you will engage across our core businesses, develop strong relationships with executives, and provide analysis, guidance, and direction within areas of expertise. Responsibilities include:

Supports formulation, preparation and communication of strategic and operational business plans

Contributes to cross-functional strategic projects executed in partnership with senior leadership

Leads research associated with business issues and plan formulation, including development of business cases

Effectively facilitates meetings and strategic workshops, including preparation and driving tangible outcomes

Stimulates strategic thinking in support of business direction

You will be working in a hybrid role (3 days a week onsite) in one of the CVS Health offices in Hartford, CT; New York, NY; Wellesley, MA; or Woonsocket, RI.


Required Qualifications

Minimum of 5 years of work experience, preferably in consulting, investment banking, healthcare strategy or operations role in an analytical environment and or completion of CVS GMDP Program.

Strong analytical skills and business acumen with a focus on payor landscape and trends

Experience building and evaluating financial models and quickly developing executive-level presentations and support material to successfully implement strategy

Ability to identify, structure and solve business problems

Excellent interpersonal, organizational, written, and oral communication and presentation skills

Demonstrated experience developing analysis, presentations and support material to successfully drive decisions and strategy implementation

This role may require travel up to 25%


Preferred Qualifications
Background with payor organizations and specifically value-based care
Education
BA/BS degree required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$72,360.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/25/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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