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Customer Strategy Manager Jobs in Alabama (NOW HIRING)

PNC Bank

Senior Strategic Sourcing Manager

Birmingham, AL · On-site

$120K - $156K/yr

We are all united in delivering the best experience for our customers. We work together each day to ... Step into a role where your decisions directly shape enterprise technology strategy and investment!

Harris

... relationship management and account growth strategies. o Ability to deliver training and ... CRM and Microsoft Office Suite. Traits: o Entrepreneurial mindset, results-driven, and highly ...

Kronospan

National Account Manager, Flooring

Eastaboga, AL · On-site +1

$88K - $113K/yr

Understand customer strategies and align company solutions to support their goals. * Develop and deliver sales presentations in a professional and effective manner * Monitor competitor activity ...

Kronospan

National Account Manager, Flooring

Eastaboga, AL · On-site +1

$88K - $113K/yr

Understand customer strategies and align company solutions to support their goals. Develop and deliver sales presentations in a professional and effective manner Monitor competitor activity, market ...

Marriott International

General Manager

Homewood, AL · On-site

$93K - $119K/yr

JOB SUMMARY Functions as the primary strategic business leader of the property with responsibility ... Builds relationships with key customers and is involved in the sales process. CANDIDATE PROFILE ...

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All JobsCustomer Strategy JobsCustomer Strategy Manager JobsCustomer Strategy Manager Jobs in Alabama

Customer Strategy Manager information

See Alabama salary details

$104.7K

$127.1K

$146.8K

How much do customer strategy manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer strategy manager in Alabama is $127,120.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,600.00 and $138,200.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What does a customer strategy manager do?

A customer strategy manager develops and implements plans to improve customer experience, retention, and satisfaction. They analyze customer data, collaborate with marketing and sales teams, and use tools like CRM systems to align business strategies with customer needs and behaviors.

What cities in Alabama are hiring for Customer Strategy Manager jobs?

Cities in Alabama with the most Customer Strategy Manager job openings:

Customer Strategy Manager jobs near you
Infographic showing various Customer Strategy Manager job openings in Alabama as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $127,120 per year, or $61.1 per hour.

Customer Service & Quotations Manager

Arcosa Lightweight

Anniston, AL • On-site

Full-time

Re-posted 4 days ago

Job description

What You'll Do:
• Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support.
• Monitor team performance, set KPIs, and provide regular feedback and performance reviews.
• Develop and implement customer service policies, procedures, and best practices.
• Handle complex or escalated customer complaints and ensure timely resolution.
• Analyze customer service metrics (response times, resolution rates, customer satisfaction scores) and implement improvements.
• Collaborate with cross-functional teams such as Sales, Engineering, and Operations to address customer needs and feedback.
• Ensure consistent communication standards across all support channels (phone, email, chat, etc.).
• Train and onboard new customer service staff when necessary.
• Identify opportunities to improve customer experience and operational efficiency.
• Prepare reports on service performance and present insights to senior management.
What You'll Need:
• Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
• 3-5+ years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
• Strong leadership, communication, and conflict resolution skills.
• Experience with ERP systems (Oracle) and CRM platforms.
• Ability to analyze performance metrics and drive improvements.
• Excellent organizational and problem-solving skills.
• Customer-focused mindset with a commitment to service excellence.
How You'll Shine:
• Experience managing multi-channel customer support teams.
• Knowledge of customer experience (CX) strategies and service optimization.
• Ability to work in a fast-paced, high-volume environment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Arcosa Lightweight logo

About Arcosa Lightweight

Sourced by ZipRecruiter

Arcosa Lightweight, located in Dallas, TX, US, is a leading company in the construction materials industry. Its specialization lies in the production of rotary kiln expanded shale and clay lightweight aggregates used for concrete construction and infrastructure development. The company is a division of Arcosa Inc., a provider of infrastructure-related products and solutions with leading positions in construction, energy, and transportation markets. Arcosa Lightweight was formed from the legacy Trinity Construction Materials business, split-off in November 2018, to forge a new era of growth and customer focus.

Industry

Construction materials wholesalers

Company size

201 - 500 Employees

Headquarters location

Dallas, TX, US

Year founded

2018

Social media

Twitter

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