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Customer Solutions Associate Jobs in Boston, MA (NOW HIRING)

PPM Works, Inc

PPM Sales Solution Specialist

Boston, MA · On-site +1

If we are foremost happy, producing great client solutions comes natural. We can then spend more ... Excellent communication, negotiating, and closing skills with prospects and customers. * BA/BS ...

Lands' End

Sales Associate

Burlington, MA · On-site

$17/hr

As a Sales Associate, you are a member of a talented team that represents Lands' End to the ... identify * customer needs and provide appropriate solutions; this can include suggesting ...

Blitzy

Enterprise AI Consultant Program

Cambridge, MA · On-site

$90 - $120/hr

Progression If you are accepted into the program, you will join Blitzy as an Associate AI Solutions Engineer working to create technical content and demand with customers. After a year your role you ...

PNC

Client Experience Associate

Framingham, MA · On-site

$40K - $67K/yr

As a Full Time Client Experience Associate within PNC's retail branch banking organization, you ... customer solutions. * Managing Risk - Assessing and effectively managing all of the risks ...

New

PNC Bank

Client Experience Associate

Burlington, MA · On-site

$40K - $67K/yr

As a Full Time Client Experience Associate within PNC's retail branch banking organization you will ... customer solutions. * Managing Risk - Assessing and effectively managing all of the risks ...

PNC Bank

Client Experience Associate

Framingham, MA · On-site

$40K - $67K/yr

As a Full Time Client Experience Associate within PNC's retail branch banking organization, you ... customer solutions. * Managing Risk - Assessing and effectively managing all of the risks ...

Allied Universal

Solutions Architect

Wilmington, MA · On-site

$80K - $90K/yr

Lead technical discovery sessions and translate customer requirements into comprehensive ... Associate's or Bachelor's degree in Information Technology, Engineering, Computer Science, or a ...

Allied Universal

Solutions Architect

Wilmington, MA · On-site +1

$80K - $90K/yr

Lead technical discovery sessions and translate customer requirements into comprehensive ... Associate's or Bachelor's degree in Information Technology, Engineering, Computer Science, or a ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Boston, MA

Customer Solutions Associate information

See Boston, MA salary details

$9

$18

$29

How much do customer solutions associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer solutions associate in Boston, MA is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What are the most commonly searched types of Customer Solutions jobs in Boston, MA?

The most popular types of Customer Solutions jobs in Boston, MA are:

What cities near Boston, MA are hiring for Customer Solutions Associate jobs?

Cities near Boston, MA with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Boston, MA as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,727 per year, or $18.6 per hour.

Associate Solutions Architect - 1011 (MA)

Lightcast

Boston, MA • Remote

Full-time

Posted 16 days ago

Job description

This role focuses on bridging the gap between client expectations and delivered value by supporting the successful implementation and adoption of Lightcast’s data solutions. Working closely with Account Managers and Sales Engineers, the Associate Solutions Architect helps clients operationalize APIs and Snowflake Data Shares, ensuring seamless onboarding, technical integration, and long-term solution support. 

This entry-level role is ideal for early-career professionals who are technically curious, client-focused, and interested in supporting customers via a Data-as-a-Service (DaaS) ecosystem.
*This is a remote position; however, candidates must reside in or near the Boston, Massachusetts area. The role requires periodic in-person meetings with the hiring manager and/or team throughout the year, so proximity to the Boston area is essential.*

Major Responsibilities:

  • Implementation & Activation: Collaborate with Account Managers and pre-sale Sales Engineers to understand solution requirements and guide clients through the technical implementation of Lightcast APIs and Snowflake Data Shares. Support onboarding by configuring environments, validating data delivery, and troubleshooting integration challenges.

  • Technical Support & Optimization: Act as a trusted post-sale technical resource by resolving customer issues, clarifying REST API payloads, recommending best practices for Direct Data Shares, and helping clients maximize the value of Lightcast.

  • Client Engagement & Communication: Lead kickoff meetings, host ongoing technical discussions and working sessions, and ensure clients have a clear understanding and effective adoption of solutions.

  • Revenue Protection & Growth: Partner with Account Managers to monitor client health, identify potential risks, and reinforce ROI to support renewals and expansion opportunities.

Education And Experience:

  • Bachelor’s degree in a technical, analytical, or business-related field, or equivalent practical experience.

  • 0–3 years of experience in technical, analytical, consulting, customer success, or other client-facing roles (internships included).

  • Foundational knowledge of APIs, SQL, and cloud data environments. Experience with programming languages such as Python is a plus.

  • Strong communication and problem-solving skills with a client-first mindset.

  • Ability to navigate technical documentation and learn new tools quickly.

  • Familiarity with large language model (LLM) tools and interest in using AI to enhance prototyping, documentation, and workflows.

Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
 
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.