ZipRecruiter

Log In

1

Customer Solutions Associate Jobs in Washington (NOW HIRING)

DMI

IT Solution Center (ITSC) Manager, Help Desk

Quantico, VA · On-site

$134K/yr

  • Medical

  • Life

  • Retirement

Experience with customer relationship management. ITIL training and/or certification a plus. Demonstrated ability to communicate orally and in writing. Minimum Microsoft Certified Solutions Associate ...

IC-CAP LLC

Splunk Engineer 104-001

Washington, DC · On-site

Works with customers to plan and implement complex Splunk customer solutions. Skill Level 4 : * ... Associates Degree + 10 years * Bachelors Degree + 8 years * Masters Degree + 6 years * PhD + 4 ...

Electrosoft

R&D Cybersecurity Engineer

Fort Belvoir, VA · On-site

... based solutions and services to federal customers. While cybersecurity is our specialty, we also ... Microsoft Certified Solutions Associate or Expert, Cisco Certified Network Administrator, Microsoft ...

Socket.dev

R&D Cybersecurity Engineer

Fort Belvoir, VA · On-site

$120 - $180/hr

... based solutions and services to federal customers. While cybersecurity is our specialty, we also ... Microsoft Certified Solutions Associate or Expert, Cisco Certified Network Administrator, Microsoft ...

PNC Bank

Client Experience Associate

Sterling, VA

$40K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Client Experience Associate within PNC's retail branch organization, you will be based in ... customer solutions. * Managing Risk - Assessing and effectively managing all of the risks ...

Socket.dev

Cybersecurity Engineer

Fort Belvoir, VA · On-site

$120 - $160/hr

... based solutions and services to federal customers. While cybersecurity is our specialty, we also ... Microsoft Certified Solutions Associate or Expert, Cisco Certified Network Administrator, Microsoft ...

DLH

Desktop Support Technician Tier II (Job 1398)

Bethesda, MD · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong customer service and communication skills are key as this role involves heavy face-to-face ... Microsoft Certified Solutions Associate * MSCE: Microsoft Certified Solutions Expert * Apple ...

Applied Network Solutions Inc.

Solutions Architect

Annapolis, MD · On-site

$100K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our vision is for a future in which talent and customers alike come to ANS because of our ... Associate's degree and 15 years of relevant experience * Active TS/SCI clearance with Polygraph

Electrosoft

Cybersecurity Engineer

Fort Belvoir, VA · On-site

... based solutions and services to federal customers. While cybersecurity is our specialty, we also ... Microsoft Certified Solutions Associate or Expert, Cisco Certified Network Administrator, Microsoft ...

previous page

Showing results 41-60

All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Washington

Customer Solutions Associate information

See Washington salary details

$10

$19

$31

How much do customer solutions associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer solutions associate in Washington is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.78 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.
What are the most commonly searched types of Customer Solutions jobs in Washington? The most popular types of Customer Solutions jobs in Washington are:
What cities in Washington are hiring for Customer Solutions Associate jobs? Cities in Washington with the most Customer Solutions Associate job openings:
Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,374 per year, or $19.4 per hour.

IT Solution Center (ITSC) Manager, Help Desk

DMI

Quantico, VA • On-site

Full-time

Medical, Life, Retirement

Re-posted 20 days ago

Job description

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com


DMI, LLC is seeking a Help Desk / IT Solution Center (ITSC) Manager to join us. 

Duties and Responsibilities: Manages and operates a centralized service desk. Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all tickets are properly resolved as quickly as possible. Coordinates technical support from other administrators and developers as required. Measures the effectiveness of incidents/problems to determine resolution rates and potential system-wide issues.


Education and Years of Experience: Minimum of ten (10) years of experience, of which at least five years must be specialized. Specialized experience includes: management of help desks in a multi-server environment, comprehensive knowledge of PC operating systems, e.g., Windows, as well as networking and mail standards, and supervision of help desk employees. General experience includes information systems development, network, and other work in the client/server field, or related fields.

Required Skills & Certifications: Must have demonstrated ability to communicate orally and in writing, and a positive customer service attitude. Experience in the day-to-day operation of a service desk. Experience with customer relationship management. ITIL training and/or certification a plus. Demonstrated ability to communicate orally and in writing. Minimum Microsoft Certified Solutions Associate (MCSA) certification at start. Position shall meet the requirements of an ITA II per the DoD 8570.01-M, requiring a minimum of Security Plus certification or equivalent.

  

Clearance Requirements: This position requires the person(s) to be eligible and adjudicated to the TS/SCI clearance level at contract start.

 

Citizenship Status Required: Must be a U.S. Citizen

 

Physical Requirements: None required for this position.

 

Location: Quantico, VA

#LI-JL1


$134,659.00
$147,270.00

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

  • Do What’s Right – We lead with honesty and integrity.
  • Own the Outcome – We take responsibility and deliver.
  • Deliver for Our Customers – We are relentless about delivering value.
  • Think Bold, Act Smart – We innovate with purpose.
  • Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

  • Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Apply