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Customer Solutions Associate Jobs in Washington (NOW HIRING)

OneArc

Customer Success Engineer

Mclean, VA

You will support the creation of these solutions, guiding them from initial development through to ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

You will support the creation of these solutions, guiding them from initial development through to ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...

Nationwide IT Services, Inc

Cybersecurity Engineer

Fairfax, VA · On-site +1

$90K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Microsoft Certified Solutions Associate or Expert, * Cisco Certified Network Administrator ... Defense customers. Join us to work on high-impact cybersecurity missions with experienced ...

Nationwide IT Services

Cybersecurity Engineer

Fairfax, VA · On-site

$90 - $175/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Microsoft Certified Solutions Associate or Expert, * Cisco Certified Network Administrator ... Defense customers. Join us to work on high-impact cybersecurity missions with experienced ...

Nationwide IT Services

Cybersecurity Engineer

Fairfax, VA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Microsoft Certified Solutions Associate or Expert, * Cisco Certified Network Administrator ... Defense customers. Join us to work on high-impact cybersecurity missions with experienced ...

DMI

IT Solution Center (ITSC) Manager, Help Desk

Quantico, VA · On-site

$134K - $147K/yr

  • Medical

  • Life

  • Retirement

Experience with customer relationship management. ITIL training and/or certification a plus. Demonstrated ability to communicate orally and in writing. Minimum Microsoft Certified Solutions Associate ...

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Showing results 21-40

All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Washington

Customer Solutions Associate information

See Washington salary details

$10

$19

$31

How much do customer solutions associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer solutions associate in Washington is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.78 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.
What are the most commonly searched types of Customer Solutions jobs in Washington? The most popular types of Customer Solutions jobs in Washington are:
What cities in Washington are hiring for Customer Solutions Associate jobs? Cities in Washington with the most Customer Solutions Associate job openings:
Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,374 per year, or $19.4 per hour.

IT Personnel with Security Clearance

Keaki Technologies

Fort Belvoir, VA • On-site

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Bering-Alaka`ina Holdings, LLC has a potential need for a Variety of IT positions to provide support for our government customer in Lorton, VA at Fort Belvoir. POSITIONS: * Content Site Manager (3) - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline.
* Dissemination Specialist Team Lead - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline. Must also meet IAT level II certification.
* Dissemination Specialist Senior - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline. Must also meet IAT level II certification.
* Dissemination Specialist Mid (2) - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline. Must also meet IAT level II certification.
* Messaging Manager Senior (2) - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline. Must also meet IAT level II certification.
* Messaging Manager Mid (2) - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline. Must also meet IAT level II certification.
* Mission Trainer Team Lead - Requires a bachelor's degree with 10 years demonstrated experience in an intelligence discipline in DoD or the IC within the last 15 years OR associate's degree with 12 years' experience. 5 years demonstrated experience conducting training at the U.S. in multiple geographic locations. Demonstrated experience drafting and formulating training materials or curriculum IAW TRADOC and Army standards. Demonstrated experience instructing and conducting training for military audiences.
* Mission Trainer Senior (2) - Requires a bachelor's degree with 10 years demonstrated experience in an intelligence discipline in DoD or the IC within the last 15 years OR associate's degree with 12 years' experience. 5 years demonstrated experience conducting training at the U.S. in multiple geographic locations. Demonstrated experience drafting and formulating training materials or curriculum IAW TRADOC and Army standards. Demonstrated experience instructing and conducting training for military audiences.
* Intelligence Solutions Integrator Team Lead - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline. Must also meet IAT level II certification.
* Intelligence Solutions Integrator Senior - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline.
* Intelligence Sharing Specialist Mid - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline.
* SharePoint Developer Senior - Requires a bachelor's degree or an associate degree with 8 years of experience in SharePoint Development (including customized code, and creating/modifying web parts, creating/modifying SharePoint workflows). Five years of experience with Software Development Life Cycle Process (May include SDLC, Agile, SCRUM, Lean, etcFive years of experience with software development Unit Testing, System Testing, Functional Testing, User Acceptance Testing, or other development testing experience. Five years of experience with HTML, CSS, and JavaScript/jQuery.
* Microsoft System Administrator Senior (2) - Eight years of progressively responsible experience in server administration, including supporting and managing servers in a production environment. Five years of experience identifying and analyzing server requirements; planning the design and deployment of new technologies and upgradesMicrosoft Certified Solutions Associate (MSCA) or Windows Server 2012/ Windows Server 2016 Certification; IAT Level II /Intermediate certification.
* Microsoft System Administrator Junior (2) - Three years of progressively responsible experience in desktop support and administration, including supporting, troubleshooting, and managing workstations, monitors, VTC, and printers. Microsoft Certified Solutions Associate (MSCA) or Windows Server 2012/ Windows Server 2016 Certification; IAT Level II /Intermediate certification.
* SQL Database Administrator Senior (2) - Eight years of experience in SQL database administration supporting and managing databases in a production environment Microsoft Certified Solutions Associate (MSCA) or SQL Server 2016 or SQL Database Administration Certification; DoD 8140.03 IAT Level II/Intermediate certification.
* .Net/C# Developer Senior (3) - Eight years of experience in .NET Development (including MS.NET, C#, MVC 4+, and Internet Information Services (IIS) for Windows Server web development). Five years of experience with Software Development Life Cycle Process (SDLC). DoD 8140.03 IAT Level II/Intermediate certification.
* Business Analyst/Requirements Engineer Senior (2) - Requires a bachelors degree and eight years of experience as a Business Analyst capturing and documenting business processes and requirements.
* Software Engineer/Quality Assurance Analyst Senior - Requires a master's degree in software design, engineering, or computer science with 8 years of experience OR Bachelor's degree in one of the above fields with 10 years of experience in the same disciplines and IAT level II.
* ScrumMaster Senior - Requires a bachelor's degree and Five years of experience working with software developers and customers to scope projects, estimate levels of effort, and evaluate customer requirements to create applications to deploy to Microsoft SharePoint (both out-of-the-box and with custom coded) and to Microsoft Internet Information Services (IIS) using the Microsoft .NET Framework. Must meet IAT level II certifications.
* Business Administrator Senior - Requires a bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline.
* Intelligence Management Specialist Senior - Requires a bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline.
* Data Integration Team Lead - Requires a bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline and IAT Level II.
* Helpdesk Access Manager Senior (3) - Requires a bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline and IAT Level II.
* Helpdesk Access Manager Mid (2) - Requires a bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline and IAT Level II.
* Data Steward/Policy Manager (4) - Requires a bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline and IAT Level II
* Program Manager (Part time) - Requires a master's degree in business analytics, project management, accounting, finance, or business administration with 12 years of direct industry experience, OR bachelor's degree in one of the above fields with 14 years of experience in the same disciplines. Desired Certifications: CBA, ITIL, CGFM; CDFM; CCP; CMA; PMP; CDP. REQUIRED CITIZENSHIP AND CLEARANCE: * Must be a U.S. Citizen
* Must have an active Top Secret/SCI clearance. Bering-Alaka`ina Holdings, LLC is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays. We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-

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