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Customer Solutions Associate Jobs in Spokane, WA

K2 Staffing

IT Support Engineer - (MSP)

Spokane, WA · On-site

Ability to problem solve at a high level, extraordinary customer service skills, strong multi ... MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified ...

Advantage Solutions

Key Account Manager II

Spokane, WA · On-site

$80K - $100K/yr

This position also works closely with internal Advantage Solutions associates such as Customer Managers and order entry, claims, category management, schematics and retail associates to increase ...

Home Depot

Pro Customer Service/Sales

Spokane, WA

... tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain ... Click here for more information. 1 Salaried associates are eligible for 2 weeks of vacation in ...

Home Depot

Pro Customer Service/Sales

Spokane Valley, WA · On-site

$18.50 - $19.50/hr

... tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain ... Click here for more information. 1 Salaried associates are eligible for 2 weeks of vacation in ...

Home Depot

Pro Customer Service/Sales

Liberty Lake, WA · On-site

$18.50 - $19.50/hr

... tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain ... Click here for more information. 1 Salaried associates are eligible for 2 weeks of vacation in ...

Home Depot

Pro Customer Service/Sales

Spokane, WA · On-site

$18.50 - $19.50/hr

... tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain ... Click here for more information. 1 Salaried associates are eligible for 2 weeks of vacation in ...

Home Depot

Pro Customer Service/Sales

Spokane, WA · On-site

$17.50 - $19.50/hr

... tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain ... Click here for more information. 1 Salaried associates are eligible for 2 weeks of vacation in ...

Home Depot

Pro Customer Service/Sales

Spokane, WA · On-site

... tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain ... Click here for more information. 1 Salaried associates are eligible for 2 weeks of vacation in ...

Dykman Inc

WAREHOUSE ASSOCIATE

Spokane, WA · On-site

$16.25 - $19.25/hr

Warehouse Associate At Dykman Electrical, we are all about providing solutions. We have a work hard, play hard, attitude and we care deeply about our customers and colleagues. Dykman is a ...

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Customer Solutions Associate information

See Spokane, WA salary details

$8

$17

$27

How much do customer solutions associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer solutions associate in Spokane, WA is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.
What cities near Spokane, WA are hiring for Customer Solutions Associate jobs? Cities near Spokane, WA with the most Customer Solutions Associate job openings:
Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Spokane, WA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,043 per year, or $17.3 per hour.

IT Support Engineer - (MSP)

K2 Staffing, LLC

Spokane, WA

$35 - $45/hr

Full-time

Re-posted yesterday

Job description

Summary
Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Three years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management)
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • MUST have worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.