Customer Services Associate Jobs in Rutherford, NJ

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

We are seeking an experienced Office Services Associate to oversee daily office services operations and provide leadership, guidance, and support to a team of office services professionals. This role is responsible for ensuring high-quality service delivery, managing workflow priorities, and maintaining a professional, organized, and efficient workplace environment.

Schedule: Monday-Friday, 9:00 AM-6:00 PM
Pay Rate: $27.00 per hour

Essential Job Functions

• Provide daily direction, support, and guidance to Office Services Associates.
• Assign tasks, monitor workflow, and ensure deadlines and service expectations are consistently met.
• Support training and onboarding of new team members.
• Act as a resource for team members by assisting with questions, troubleshooting, and operational needs.
• Promote a collaborative, customer-focused team environment.

• Oversee daily office services functions, including mail, shipping, copying, printing, scanning, and document handling.
• Ensure incoming mail, packages, and deliveries are received, processed, and distributed accurately.
• Manage outgoing shipments, courier requests, and vendor coordination.
• Assist with office moves, conference room setups, supply management, and workplace requests.
• Maintain a clean, organized, and professional office environment.

• Provide exceptional customer service to employees, clients, and visitors.
• Respond to service requests promptly and professionally.
• Build strong relationships with internal teams and external vendors.
• Ensure all work is completed with a high level of accuracy, professionalism, and confidentiality.

• Monitor service quality and ensure work meets established standards.
• Maintain inventory levels and coordinate supply replenishment.
• Track completed tasks, service requests, and operational activities.
• Identify opportunities to improve processes and increase efficiency.

• 2+ years of experience in office services, workplace services, facilities support, hospitality, mailroom, or related administrative operations.
• Prior leadership or team lead experience preferred.
• Strong customer service skills with the ability to interact professionally with all levels of employees and clients.
• Excellent organizational skills and ability to prioritize multiple tasks in a deadline-driven environment.
• Strong attention to detail and commitment to delivering high-quality work.
• Ability to work independently while also leading and supporting a team.
• Proficiency with Microsoft Office Suite.
• Experience in a law firm, corporate office, or professional services environment preferred.

• Leadership and accountability
• Customer service excellence
• Organization and time management
• Attention to detail
• Problem-solving skills
• Team collaboration
• Adaptability and flexibility
• Professional communication

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.