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Customer Services Analyst Jobs (NOW HIRING)

Aston Carter

Client Services Analyst

Omaha, NE · On-site

Client Services Analyst The Client Services Analyst provides technology and billing support to ... This role focuses on helping customers with premium and billing questions, assisting agents with ...

Cozen O Connor

Client Services Analyst

Philadelphia, PA · On-site

$60K - $70K/yr

The position of Client Services Analyst reports directly to the Client Services Supervisor and will ... Perform tasks at a high level with customer service being top priority * Research and resolve ...

Florida Jobs

GENERAL SERVICES ANALYST

Tallahassee, FL · On-site

$45K - $49K/yr

GENERAL SERVICES ANALYST - 41000109 This General Services Analyst position is in the Office of the ... customer support. Incumbent must work efficiently and effectively to ensure timely and accurate ...

OSTTRA

Client Services Analyst

New York, NY · On-site

$70 - $85K/hr

The Senior Client Services Analyst is dedicated to supporting our new and existing customers to ensure they receive the maximum benefit of their OSTTRA services. This position focuses on providing ...

OSTTRA

Client Services Analyst

Manhattan, NY · On-site

$70 - $85K/hr

The Senior Client Services Analyst is dedicated to supporting our new and existing customers to ensure they receive the maximum benefit of their OSTTRA services. This position focuses on providing ...

Hire Talent

Credit Service Analyst

Swiftwater, PA · On-site

The Credit Services Analyst is required to propose alternative payment solutions for our customers such as prepayment and / or negotiate a schedule of periodic payments on account. Pursuant to this ...

Osttra

Client Services Analyst

Manhattan, NY · On-site

$70 - $85K/hr

The Senior Client Services Analyst is dedicated to supporting our new and existing customers to ensure they receive the maximum benefit of their OSTTRA services. This position focuses on providing ...

First Horizon

FHNF CLIENT SERVICES ANALYST

Memphis, TN · On-site

The Client Services Analyst is responsible for providing first and second level technical support ... FHN Financial has invested in Information Technology to provide superior service to our customers ...

SupportFinity™

Employee Services Analyst

San Jose, CA · On-site

Excellent customer service and public relations skills; ability to establish and maintain cooperative working relationships in a diverse multicultural environment * Ability to analyze and interpret ...

FHN Financial

FHNF CLIENT SERVICES ANALYST

Memphis, TN · On-site

The Client Services Analyst is responsible for providing first and second level technical support ... FHN Financial has invested in Information Technology to provide superior service to our customers ...

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Customer Services Analyst information

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$14

$29

$48

How much do customer services analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer services analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What is the difference between Customer Services Analyst vs Customer Support Specialist?

AspectCustomer Services AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer a bachelor's degreeHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, analyzing customer data, and improving service processesCall centers, help desks, or online support platforms
Employer & Industry UsageFinancial services, telecom, retail, and tech companiesRetail, tech, telecom, and service industries
Common Search & Comparison IntentUnderstanding roles related to customer data analysis and service improvementCustomer support roles focused on direct customer interaction

The main difference is that Customer Services Analysts focus on analyzing customer data and improving service processes, often working behind the scenes. Customer Support Specialists handle direct customer interactions, providing assistance and resolving issues. Both roles are vital in customer service but serve different functions within organizations.

What does a customer services analyst do?

A customer services analyst evaluates customer interactions and feedback to improve service quality and customer satisfaction. They analyze data, identify trends, and recommend solutions, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.

What cities are hiring for Customer Services Analyst jobs?

Cities with the most Customer Services Analyst job openings:

What states have the most Customer Services Analyst jobs?

States with the most job openings for Customer Services Analyst jobs include:

What are popular job titles related to Customer Services Analyst jobs?

For Customer Services Analyst jobs, the most frequently searched job titles are:

Customer Services Analyst jobs near you
Infographic showing various Customer Services Analyst job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Customer Account Services Analyst

Massillon, OH • On-site

Shearer's Foods
Food and Beverage Stores • 1 - 5K employees
Learn more about Shearer's Foodsexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Shearer's Foods rating

6.6

Company rating: 6.6 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

Job description

Overview
Shearer's Foods, founded in 1974 and headquartered in Massillon, OH, is a leading manufacturer of salty snacks, cookies, and crackers. Specializing in private label and co-manufacturing, Shearer's is the largest supplier of private brand salty snacks and second-largest supplier of private brand cookies and crackers.
With a strong focus on innovation, service, quality, and sustainability, Shearer's has been awarded the food industry's highest award for environmental sustainability, as well as multiple Supplier of the Year awards.
Operating 16 locations across North America and employing more than 5000 team members, Shearer's is driven by its core values of People, Grow, Impact and Win. The company mission is to deliver exceptional products and services that make snacking a time to celebrate for our customers, colleagues, and community.
At Shearer's Foods, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti-exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential. Your skills, experience, and perspective are valuable-and we want to empower you to make your mark here with us.
Responsibilities
Customer Account Services Analyst
Massillon, OH (Hybrid Schedule)
The Customer Account Services Analyst manages customer account activity from order entry through shipment, serving as a key contact for customers and internal teams. This role supports accurate order execution, on-time and in-full delivery, issue resolution, customer communication, reporting, and cross-functional coordination to protect service levels and business results.
Your seat at the table:
  • Respond promptly and professionally to customer questions, requests, order changes, and service concerns.
  • Manage customer orders received through email, electronic transfer, or customer portals from order entry through shipment.
  • Maintain accurate customer portal information, order details, inventory updates, production schedules, and shipment status.
  • Monitor orders to ensure on-time and in-full shipments, escalating issues and coordinating resolution across internal teams.
  • Evaluate order challenges and recommend solutions that balance customer needs, service impact, inventory, Sales priorities, and financial considerations.
  • Investigate complaints, deductions, service failures, and order issues while partnering with appropriate teams to resolve them.
  • Review aging inventory and work with Sales and customers to reduce scrap risk, manage transitions, and minimize financial exposure.
  • Provide reporting, analysis, and account updates to support customer, Sales, and management decision-making.
  • Track case fill, ROTIF, short shipments, and late shipments; support root-cause review and corrective action.
  • Support new product launches, end-of-life items, part transitions, redesigns, and customer-impacting service risks.
  • Coordinate with Scheduling, Transportation, Load Planning, Supply Chain, Operations, Accounts Receivable, and Sales on priorities, issues, and customer needs.

Qualifications
What you bring to the table:
  • Minimum of three years of relevant experience in customer service, account management, supply chain, operations, logistics, or a related function.
  • Bachelor's degree in Supply Chain, Operations, Business, or related field preferred; equivalent experience may be considered.
  • Experience supporting internal and external customers in a fast-paced, service-focused environment.
  • Strong written and verbal communication skills with customers, leadership, and cross-functional partners.
  • Strong organization, follow-through, attention to detail, and ability to manage multiple priorities.
  • Ability to analyze data, identify issues, evaluate options, and recommend practical solutions.
  • Proficiency with Microsoft Office and ability to learn customer portals, internal systems, and reporting tools.
  • Ability to work independently, collaborate effectively, adapt to change, and remain professional under pressure.
  • Customer-focused mindset with the ability to balance customer expectations and business priorities.
  • Strong analytical skills with order, shipment, inventory, forecast, case fill, and ROTIF data.
  • Ability to influence, coordinate, and communicate effectively across departments.
  • Comfortable presenting account updates, facilitating meetings, and making data-supported recommendations.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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