ZipRecruiter

Log In

1

Customer Services Account Manager Jobs (NOW HIRING)

Clean-Harbors

WI · On-site

$80K - $85K/yr

The Account Manager will develop and strengthen relationships with customers to gain profitable Field Services revenue. Why work for Clean Harbors? * Health and Safety is our #1 priority, and we live ...

New

Trane Supply

... Services Account Manager page is loaded## Senior Services Account Manager지원remote type ... Leads customer conversations with business level insights to establish value and create demand.

Trane Limited

Sr. Services Account Manager

Tucson, AZ · On-site

As a Senior Services Account Manager, you will join Trane's best-in-class Commercial HVAC team ... Leads customer conversations with business level insights to establish value and create demand.

next page

Showing results 1-20

All JobsBusiness JobsSales JobsAccount Manager JobsCustomer Services Account Manager Jobs

Customer Services Account Manager information

See salary details

$26K

$47.3K

$75K

How much do customer services account manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer services account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What does a customer services account manager do?

A Customer Services Account Manager is responsible for managing relationships with clients to ensure their needs are met and they are satisfied with the company's products or services. This role often involves acting as a point of contact for key clients, addressing their concerns, and coordinating solutions with other departments. They also work to identify opportunities for upselling or cross-selling services, help resolve any issues quickly, and maintain detailed records of client interactions. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer services account manager?

To thrive as a Customer Services Account Manager, you need strong communication, problem-solving, and relationship management skills, typically supported by a degree in business or a related field. Familiarity with CRM systems like Salesforce, customer support platforms, and data analysis tools is often required. Exceptional interpersonal skills, adaptability, and resilience help you excel in managing client expectations and resolving issues. These abilities are crucial for building long-term client satisfaction, retaining business, and ensuring seamless service delivery.

How does a customer services account manager typically collaborate with other departments to resolve client issues?

Customer Services Account Managers frequently work cross-functionally with teams such as sales, technical support, and product development to address client needs. When a client issue arises, the Account Manager acts as the main point of contact, coordinating with these departments to gather information, troubleshoot problems, and implement solutions. This collaboration ensures that clients receive timely and accurate responses, while also providing insights to internal teams about client feedback and requirements. Regular meetings and clear communication channels are essential for maintaining strong interdepartmental relationships and delivering excellent client service.

What is the difference between Customer Services Account Manager vs Customer Support Specialist?

AspectCustomer Services Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer service or account managementCustomer service training, sometimes certifications in support tools
Work EnvironmentClient-facing, account management teams, often in B2B settingsHelpdesk, call centers, technical support teams
Employer & IndustryFinancial services, telecom, SaaS companiesRetail, tech, telecommunications, e-commerce
Search & Comparison IntentUnderstanding account management roles, client relationsTechnical support, troubleshooting, customer assistance

The Customer Services Account Manager focuses on maintaining client relationships, managing accounts, and ensuring customer satisfaction in a strategic manner. In contrast, a Customer Support Specialist primarily handles technical issues, troubleshooting, and direct customer assistance. While both roles require strong communication skills, the Account Manager often works proactively to grow accounts, whereas the Support Specialist reacts to customer inquiries and problems.

How much does a customer services account manager get paid?

The average salary for a customer services account manager typically ranges from $45,000 to $70,000 per year, depending on experience, location, and industry. Salaries can be higher with additional certifications or in larger companies, and some roles may include bonuses or commissions.

What cities are hiring for Customer Services Account Manager jobs?

Cities with the most Customer Services Account Manager job openings:

What states have the most Customer Services Account Manager jobs?

States with the most job openings for Customer Services Account Manager jobs include:

What are popular job titles related to Customer Services Account Manager jobs?

For Customer Services Account Manager jobs, the most frequently searched job titles are:

Customer Services Account Manager jobs near you
Infographic showing various Customer Services Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

Services Account Manager

Richmond, VA • On-site

Keysight Technologies
Electrical Equipment, Appliance, and Component Manufacturing • 10K+ employees
Learn more about Keysight Technologiesexternal

Other

Posted 4 days ago

Keysight Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Location: MidAtlantic/East
Role Type: Full-Time, Advanced/Principal Individual Contributor
Business Unit: Keysight Global Services
Travel: 50% across regional customer sites

Keysight's Global Services organization is seeking an Expert-Level Services Account Manager to drive strategic growth, expand multi-year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers in the Northeast region.

This senior individual contributor will own large, complex service portfolios - Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support - acting as the primary business leader for postsales lifecycle value.

You will be responsible for developing account strategy, shaping long-term customer roadmaps, and aligning Keysight's advanced service capabilities with customer operational, engineering, and missioncritical requirements.

Responsibilities
  • Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Northeast region.
  • Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.
  • Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.
  • Lead executive-level service reviews, QBRs, and long-term service planning discussions.
Sales Growth & Business Development
  • Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.
  • Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services.
  • Build multi-year contracts leveraging Keysight's regional service centers and onsite managed service capabilities.
  • Negotiate commercial terms, pricing, and service deliverables at expert level.
Customer Relationship Management
  • Own C-suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.
  • Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.
  • Serve as escalation point for critical service events, outage mitigation, or urgent operational support.
Cross-Functional Leadership
  • Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.
  • Collaborate with Legal, Finance, and Operations to structure complex service agreements.
  • Lead internal teams during RFPs, contract renewals, and technical solution development.
Qualifications Required
  • 8-12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).
  • Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.
  • Proven ability to manage complex enterprise customers and close multi-year service agreements.
  • Strong business acumen in negotiation, commercial structuring, and value-based selling.
  • Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.
Preferred
  • Experience working with enterprise customers in the Northeast corridor-Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.
  • Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.
  • Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.
  • Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.
Core Competencies
  • Strategic account planning and executive communication
  • Expert-level negotiation and commercial strategy
  • Technical credibility across test engineering and service operations
  • Relationship building at all levels
  • Problem-solving and escalation management
  • Resource coordination across cross-functional teams
  • Long-cycle and complex-deal sales execution
Success Indicators
  • Annual growth of service contract value and penetration rate
  • High customer satisfaction and strong renewal performance
  • Increased multi-year service agreements and expanded KeysightCare adoption
  • Strong alignment with Sales and Delivery teams to improve customer outcomes
  • Development of long-term, strategic service roadmaps with top regional accounts
Key Competencies:
  • Strong executive presence with the ability to lead Customer Business Reviews and coordinate with partner organizations.
  • Ability to develop and maintain positive long-term relationships with key customers at all levels.
  • Skilled in articulating and demonstrating Keysight's value propositions to customers.
  • Proven track record in disciplined execution of services and renewal sales processes, including funnel management to achieve and exceed sales targets.
  • Ability to assess and understand customer business initiatives and identify issues/opportunities affecting ARR business, attach rates, and customer satisfaction scores.
  • Problem-solving skills for a broad range of issues with varying scope and complexity.
  • Ability to manage complex sales funnels and develop business plans to accelerate sales growth.
  • Goal-driven with strong relationships inside and outside the company, and the ability to collaborate and drive alignment with multiple stakeholders.
Key Attributes:
  • Strong sales management skills.
  • Excellent communication and organizational skills.
  • Driven, proactive mindset with the ability to work independently in a remote setting.
  • Goal-oriented with a sense of urgency.
  • Ability to multitask effectively.
  • Passion for customer satisfaction.
  • Win-win attitude with sound judgment and resource management.
Job Qualifications:
  • BS EE or CE degree or equivalent experience required
  • 10+ years of previous service sales experience.
  • Experience working with strategic, major accounts on complex sales engagements.
  • Ability to travel 50% of the time.
Pay Range
  • USD $150,730.00 - USD $251,220.00 Year

Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***

#J-18808-Ljbffr

What Keysight Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply