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Customer Service Jobs in Manchester, CT (NOW HIRING)

Lancesoft - Viren

Be Seen First

Customer Service Representative

Rocky Hill, CT · On-site

$25 - $28/hr

Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of ...

DATTCO

Customer Service Representative

New Britain, CT

$15.75 - $21.50/hr

ABOUT THE ROLE The Customer Service Representative provides exceptional service to customers throughout every stage of the charter experiencefrom the initial inquiry through trip completion and ...

System One

Customer Service Representative

Rocky Hill, CT · On-site

$25 - $28/hr

Customer Service Representative Location : Rocky Hill, CT Work Model : Hybrid Hours : M-F 8am-5pm Compensation : $25.00 - $28.00/hr Type : 12-month contract, Potential for extension or conversion to ...

Real Soft Inc

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Customer Service Representative

Rocky Hill, CT · On-site

$28/hr

Manage the end-to-end customer journey, including order-to-cash (OTC) and customer service management (CSM) processes. Collect and report customer feedback to drive continuous improvement and enhance ...

Real Soft, Inc.

Customer Service Representative

Rocky Hill, CT · On-site

$15.25 - $20.75/hr

Job Summary (List Format): - Serve as the single point of contact for current and new customers, ensuring a positive, stress-free customer service experience (CSX). - Manage the end-to-end customer ...

Raymour & Flanigan

Customer Service Lead

Newington, CT · On-site

$19/hr

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling ...

Raymour & Flanigan

Customer Service Lead

Newington, CT · On-site

$19/hr

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling ...

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All JobsCustomer Service JobsCustomer Service Jobs in Manchester, CT

Customer Service information

See Manchester, CT salary details

$9

$18

$27

How much do customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer service in Manchester, CT is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Manchester, CT?

The most popular types of Customer Service jobs in Manchester, CT are:

What are popular job titles related to Customer Service jobs in Manchester, CT?

For Customer Service jobs in Manchester, CT, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Manchester, CT look for?

The top searched job categories for Customer Service jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Customer Service jobs?

Cities near Manchester, CT with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Manchester, CT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,488 per year, or $19 per hour.

Customer Service Representative

Waltham Pest Services

Agawam, MA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Overview

At Waltham Pest Services, our Customer Service Representatives are often the first connection customers make with our team—and that makes this role incredibly important. As New England’s original pest control provider, we’re committed to protecting the health and safety of our communities, and that commitment starts with every conversation you have.

If you enjoy helping people, thrive in a fast‑paced environment, and want to be part of a company that values its employees as much as its customers, you’ll feel right at home here.

We are currently seeking a Customer Service Representative. This position will be located onsite in our Agawam, MA branch.


Responsibilities

As a Customer Service Representative, you’ll help customers feel heard, supported, and confident in the solutions we provide. You’ll guide them through scheduling, answer questions, and ensure they receive the exceptional service Waltham is known for. You’ll work closely with our branch teams, helping keep operations running smoothly and creating a positive experience from start to finish.

What You’ll Be Doing

  • Deliver exceptional support to both customers and internal teams, ensuring every interaction reflects Waltham’s commitment to service
  • Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly
  • Assist with Accounts Receivable and Collections by updating account activity and supporting follow‑up efforts
  • Proactively communicate with customers, providing timely updates, answers, and follow‑through
  • Stay informed on our services and solutions so you can confidently share accurate information
  • Maintain detailed and organized records using customer service software and internal systems
  • Respond to inbound leads and referrals to help drive new business opportunities
  • Partner with management to establish expectations, meet deadlines, and support branch goals
  • Coordinate service routes to maximize technician efficiency and ensure a seamless customer experience
  • Support the onboarding of new team members by assisting with training when needed
  • Demonstrate strong attention to detail while managing multiple tasks in a fast‑paced environment

What We’re Looking For

We’re looking for a customer‑focused professional who brings patience, accountability, and a genuine desire to help others. You communicate clearly, solve problems with confidence, and take pride in creating a positive experience for every customer and colleague you support.

If you thrive in a fast‑paced environment, enjoy being part of a collaborative team, and want a role that offers continuous learning and growth, you’ll feel right at home here.

What We Offer

We invest in our people because they’re at the heart of everything we do. As part of our team, you’ll receive:

  • Competitive compensation
  • Comprehensive benefits: medical, dental, vision, 401(k), stock purchase plan, tuition reimbursement, and more
  • Paid time off, including holidays, vacation, and sick time
  • Paid training and industry onboarding
  • Real opportunities for growth, development, and advancement

Qualifications

Requirements

  • High school diploma or equivalent required; Associate degree preferred
  • Strong organizational skills with excellent attention to detail
  • Professional verbal, written, and interpersonal communication skills
  • Confident phone presence and a customer‑first mindset
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Understanding of customer service principles and best practices
  • Ability to multitask and stay focused in a high‑volume environment
  • Comfort communicating by phone and email with customers and coworkers
  • Must be at least 18 years old
  • We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Pay range offered for this role is $20.00 - $25.00 per hour

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Apply